playwell.co.ukReviews:
540 reviews in the last 12 months3,082 total reviews
Excellent
Top positive review
29 Nov 2023
Verified review
I have used Playwell off and on for more years than I want to admit to.
They have always been my go too for anything martial arts related.
From just the quality of clothes to personal protection equipment and weapons.
I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use.
Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required.
Keep it up.
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Top negative review
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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Reviews for playwell.co.uk
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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4 Apr 2024
Verified review
Both sparring swords arrived lightly packaged and were bent. Were meant for a sparring event that they now can’t be used for.
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26 Mar 2024
Verified review
48 hour dx delivery, it's now a week later and still nothing has been delivered. Enso martial arts in Bristol can get a 7ft kung fu staff to me in (in Scotland) 2 days for just £12.99.
A jō is half that size nearly, why can a small business give better service than yourselves? I'd look at changing from using dx if I were you.
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Answer by playwell.co.uk
26 Mar 2024
Hi Apologies for this, as DX is the only courier who takes long length packages nowadays, many couriers have stopped taking long length items, or they charge a very high amount for postage, not sure what the delay has been this time round as yes delivery times are normally 1 - 2 working days via DX but as i can see from the tracking a redelivery has been scheduled, please do get in touch with us if delivery is still not made and we can look in to it further with DX
PS Enso martial arts are our customers, they buy there gear from us :)
7 Feb 2024
Verified review
The WC-00 Wing Chun butterfly knives are really rubbish. They're not for martial arts training
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14 Feb 2024
Verified review
Take forever to reply to emails, if at all.
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12 Jan 2024
Verified review
Ordered an item and had a despatched email soon after the order, item has not arrived after 4 days and went to check delivery status and it wants an account set up. Delivery updates should be straight forward emails.
Will give the order another couple of days and then chase up in earnest begins.
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9 Oct 2023
Verified review
Extortionate Postage
The delivery cost are ridiculously extortionate AND, despite having paid half of the value of the item ordered for postage, the order still hasn’t arrived a week later. No communication from the shop, poor service all around.
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Answer by playwell.co.uk
12 Oct 2023
Item purchased was a bo staff, which unfortunately when buying 1 staff yes it is expensive, this is not in our control, this is what the couriers charge due to the height of the item, weather you buy 1 staff of 10 the postage will be the same, so yes it does seem expensive when buying just a single staff. apologies for this but there is nothing we can do in regards to the shipping charge, item has been delivered on 9th of october, apologies for delay, Also we had no communication from you in regards to tracking of the package, we respond to emails same day, and also just a call away to always help
26 May 2023
Verified review
The trousers on the website were noted at 170cm when they arrived they said 180cm
When I messaged about this misshap they messaged asking if they were too long in which they were…. And I received no further response
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19 Dec 2023
Verified review
Do not use Royal Mail because the package was not delivered, though they think they did.
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29 Nov 2023
Verified review
Have still not received my order
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22 Jun 2023
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I paid for 24 hour delivery and its now been 4 days and still haven't received it
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17 Jul 2023
Verified review
It was the most expensive delivery ever!!!!
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19 Sept 2023
Verified review
I still haven’t received the order
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6 Dec 2023
Verified review
item not received yet !!
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