playwell.co.ukReviews:
540 reviews in the last 12 months3,082 total reviews
Excellent
Top positive review
29 Nov 2023
Verified review
I have used Playwell off and on for more years than I want to admit to.
They have always been my go too for anything martial arts related.
From just the quality of clothes to personal protection equipment and weapons.
I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use.
Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required.
Keep it up.
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Top negative review
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
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Reviews for playwell.co.uk
7 days ago
Verified review
Service was very good but the product was just ok. The latter was tricky to put together without damaging the joints ( I had to use a robber faced mallet to bang the pieces together). Also, it comfortably holds long swords but not broadswords (especially those that are ‘double’ in one scabbard).
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18 Mar 2024
Verified review
Got my order on Friday and when opened one of the weapons was the wrong one.
Phoned the company but no response.
So will have to ring again to rectify my order.
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21 Mar 2024
Verified review
Sent wrong material Bo.
A follow up email explained the problem and an apology was given, so I’m happy.
Delivery is expensive as well!
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25 Jan 2024
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8 Dec 2023
Verified review
Quick delivery. But items not quite as described (for example, I ordered an oak wooden tonfa and white oak bo. But the tonfa that came are beech and I'm not sure what wood the bo is, but doesn't feel like oak). Not worth changing them, but I really expected to get the type of wood I ordered.
Otherwise a good experience, website clear. No other issues.
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18 Jul 2023
Verified review
When you show the price as £18.99, I expect that to be the price charged and not rounded up to £19 at checkout
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19 Jul 2023
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Overpriced
Not bad, but the quality and postage did not reflect the overall price of the product. Won't use again.
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10 Dec 2023
Verified review
Nothing wrong with service it is the product that is disappointing.
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23 May 2023
Verified review
Ordered almost week ago still didnt get…
Ordered almost week ago still didn't get my item - 3 stars only because of Royal Mail
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25 Sept 2023
Verified review
Fantastic service quick delivery but items different…
Fantastic service but items different from the online picture
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21 Jun 2023
Verified review
Satisfying experience
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