Excellent

5,141 total reviews
822 reviews in the last 12 months

86 %

7 %

2 %

1 %

3 %

How we calculate ratings

Review summary

Customers frequently highlight the fast delivery, with many receiving their orders within a few days or even the next day. The customer service is consistently praised for being excellent, responsive, and helpful, particularly when handling queries, exchanges, and resolving issues. Product quality and durability meet most customers' expectations, with items described as well-made and as advertised. Packaging is often noted as being careful and secure, ensuring items arrive in perfect condition. The website is generally considered easy to use, and pricing is regarded as fair and competitive, encouraging repeat business. Many find the selection and availability of products to be satisfactory. Some customers note occasional courier-related delivery delays. There are mentions that website navigation or the checkout process could be improved. Additionally, certain products or sizes are sometimes out of stock, which can be disappointing for those seeking specific items.

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ReviewsPlaywell

Community member

1 Reviews

Verified

Best individual spare karate trousers on the market.

Second pair of trousers that I have purchased. As I am tall when I buy a Japan cut uniform the length of the trousers look silly on me so I use these instead. The first pair (14oz) lasted three years of heavy use and I purchased the 10oz this time. They don't have the same snap and I don't know if these will last as well. We will see. Still the best trousers on the market where you are not tied into buying another jacket you don't need. Also the best value.

Community member

1 Reviews

Verified

Excellent service, great packaging. My Jo arrived in perfect condition! My only little gripe, I couldn’t get the sticky stuff off after I tried to remove the Playwell label.

Community member

1 Reviews

Verified

MAGIC AND WONDERFUL, WHAT CAN I SAY, WITH AN ALTOGETHER UNDERSTANDING AND VERY FARE AND SUPPORTIVE EXPERIACE - INDEE DBOTH IN THE SALES OF GOODS / AFTER SALE OF GOODS AND EXPERT KNOWLEDGE OF THEIR MARTIAL ART ITEMS. THEY WERE PARTICULARLY VERY HELPFUL AND SUPPORTIVE WITH BUYING OF A PARTICULAR CHINESE FAN AND PLAYWELL WERE SPOT ON AND ENGAING IN MY DECISION OF WHAT FAN TO FINNALY BUY. SO IT'S A 10 0UT OF 10 FROM ME THANKS Sam

Community member

1 Reviews

Verified

I'm happy with the price I paid and it was a speedy delivery. My only gripe is having to have someone sign for the delivery, no 'Safe place' allowed. I was disappointed with DHL, who just turned up, without any notification. Luckily I was in.

Community member

2 Reviews

Verified

Ordered 3bo staffs and covers. Expected to wait a couple of weeks as in pre order but arrived same week. Only slight issue was although I was advised order dispatched I did not receive any notification of when it would be delivered. By chance I was in. Would have liked a further notification of delivery date and time.

Community member

7 Reviews

Verified

sometimes out of stock

I have always been very happy with the quality of the products supplied by Playwell and the excelent service that they give, my only complaint and the reason I only gave 4 stars is that quite regularly you do not have some of the items I require

Community member

1 Reviews

Verified

Well packed and punctual delivery, and they were also kind enough to answer me via the chat on the website at absolutely off hours! Staff is great 👌🏻 will come back for more!

Community member

1 Reviews

Verified

Great service on the phone. Easy to order. Timely delivery. Size suggestion worked well.

Community member

1 Reviews

Verified

A great service, answered all my questions about delivery, and was delivered with care. And my son loves the bo staff 😁

Community member

2 Reviews

Verified

I ordered my produce Tuesday morning and I recieved it Friday am ( would of been Thursday but Royal Mail messed up) . Both products that I have purchased from Playwell are fantasticly priced and the quality of craftmanship is out of this world.

Community member

1 Reviews

Verified

Outstanding service

I never normally leave reviews but in this case it’s well deserved. Everything from the initial phone call enquiry, online order, delivery (super quick) and follow up was outstanding (especially considering it was right before Christmas). After I received the product I emailed in with a query and received a telephone call the next morning to answer my question. Really impressive customer service. Highly recommended all round.

Community member

2 Reviews

Verified

Items arrived quickly and tai chi swords well made and good quality for the price

Community member

1 Reviews

Verified

Great service! Superquick delivery. Ordered on Friday night and got my stuff on Monday!

Community member

4 Reviews

Verified

Great service- reasonable prices

Great selection and service- top supplier with a wide selection and reasonable prices. Could use more detail to some product listings (extra dimensions, packing details, scale and use-reels) but kne of the best sites for martial art supplies around

Community member

1 Reviews

Verified

My Jo Staff came quickly and well packaged. It was what I expected. Can't ask for more assuming you feel the price is fair.

Community member

2 Reviews

Verified

Best weapon

I think this is the best weapon I've ever used, just have to get used to the movements

Community member

3 Reviews

Verified

I made a mistake and ordered the same thing twice. They realised my mistake and phoned me. They sorted it out and sent the correct items. And said when it would arrive. Great customer relations.

Community member

1 Reviews

Verified

Received a good quality item and was delivered within a couple of days of ordering

Community member

4 Reviews

Verified

I have been dealing directly with the guys from Playwell and must say they have always done their best to meet my and my clubs' needs

Community member

1 Reviews

Verified

Good communication and helpful customer service. Ordered immediately and great product

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Playwell

Playwell's success has come about by understanding customers' needs, listening to comments and suggestions, and by providing quality goods at competitive prices. As technology advances, so do the pres...

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Excellent

5,141 total reviews822 reviews in the last 12 months

Review summary

Authentic reviews from real people.

ReviewsPlaywell

Best individual spare karate trousers on the market.

sometimes out of stock

Outstanding service

Great service- reasonable prices

Best weapon

To Verify Authenticity

Verified Reviews

Imported Reviews

Playwell

Playwell

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5,141 total reviews
822 reviews in the last 12 months