Review summary
Customers frequently praise the fast and reliable delivery, the quality and durability of the products, and the consistently responsive and helpful customer service. Many also appreciate the wide selection of products, the easy-to-use website, strong communication with order updates, and the fair pricing that offers good value for money. Some customers mention occasional minor product defects, sporadic concerns about shipping costs, and a desire for even greater product variety or prompt restocking. There are also isolated complaints about delivery delays, missed or unclear notifications, and some navigation or checkout process issues on the website.
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Verified
New Gi trousers
I bought a pair of trousers to replace a damaged pair. Service was excellent and the item arrived promptly. I am happy with the product.
Verified
You guys always deliver on time and fast and you are one of the only stores I can buy my soaring equipment without paying obscene shipping costs and your prices are fair and allow me and my friends to have a great time, my only complaint is that one of my swords came crooked and it dosent effect it too much but it still annoys me as it looks off but besides that I love my other sabres and would buy again!
Verified
Excellent service, great products and really fast delivery. Our favourite supplier of martial arts equipment, has never let us down.
Verified
Great every time
We have ordered a number of times now and each time, hassle free ordering, delivery has been quick and the items have been spot on and exactly what my son wanted. Great service overall. Thank you
Verified
Excellent service
Found the site easy to navigate and use. There was a note to say that they were closing early so I didn’t expect anything to happen as far as dispatching the goods that day or possibly the next. However the goods were. So, very good service and I will use again.
Verified
Items in stock. Quick delivery. The website is a bit awkward would be better if there was an actual basket page with total on it as when I added 2 items to basket then had to pay via one of the items there by addid to of that item to basket. I had to do it 3 times before I realised to add 1 item and then pay via the second item without adding it and it would take me to a pay page with one of each.
Verified
The despatch is always promt. The items are as described.
Very pleased with the products amd servicee.
Verified
Amazing every time
We bring our son (8) here often, he loves it. The staff are friendly and always willing to help. The shop and facilities are so clean and tidy.
Verified
Excellent service and product quality
Very easy to order and a fantastic choice of products. Delivered on time as promised and when the bag came it was more than we expected. A beautiful, robust bag and I’m sure our son will be delighted.
Well done and thank you for providing a quality service all round. We will definitely use your company again.
Verified
Excellent quality as usual
Really happy with the quality of my purchase and even happier with the delivery. Same day dispatch and had them within 48 hours
Verified
First order, not the last
My order was despatched promptly and I am pleased with the quality.
No suggestions for how you could improve on your service, just keep up the good work
Verified
Excellent service and fast delivery 👍🏻
I placed my order on a Friday night and it was delivered on the following Monday. You can't get a faster service than that. Playwell martial arts are the best company in the UK for all of your martial arts needs
Verified
Prompt processing. Received a call to advise that one karate belt was actually out of stock, but another size was available. Order updated and advised shipped that evening.
Verified
Great products, great prices, great service, very helpful, professional staff. Always a 10/10
Verified
Good value, both time and money
They have a very good range, prices are reasonable, and the delivery time is incredibly fast
Verified
amazingly quick and efficient delivery of something I could not find else where - super happy customer
Verified
Highly recommend Playwell, always very helpful.
Playwell are always very helpful and if you have any problems you can speak to a person very quickly and they are extremely efficient in rectifying any problems. I would highly recommend. Great choice and great value.
Verified
As described, well packaged and timely delivery. Would purchase again from this company. Very happy customer.
Verified
Delivery was super quick and the items were just as described! Always a good experience
Verified
The product is good quality. Price and delivery time is good.