Certificate for Bikeinn UK

No. X1EEDB884E3027FEF6701E392E061C37D
 

Approved on
03/04/2012
Valid until
02/04/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Bikeinn UK



Good

3.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 56 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 414 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
bought two items both delivered in the expected time items cost slightly below average. I have not dealt with customer services yet as i have had nothing to return or any complaints.
4.00
Good

Can't track items and contacted customer services and no one ever replied.
2.67
Fair

Delivery slow and limited communication
2.67
Fair

Very happy with the service and bike will prob be ordering more for the bmx tram
5.00
Excellent

Very slow delivery.
2.67
Fair

Bikeinn is always my first port of call for cycling gear, they are always well priced with a great range of products.
4.33
Good

Delivery took a while,even after payng extra for quick delivery
4.00
Good

Quickly delivered and product at great price
5.00
Excellent

Very satisfied. Goods as described. Competitive price & efficient delivery.
5.00
Excellent

Good value for money, accurate description and the right goods delivered promptly.
5.00
Excellent

It was very slow
2.67
Fair

Great service
5.00
Excellent

yes very satisfied
5.00
Excellent

didn't respond to email enquiry, 15 minutes waiting on phone all to return goods which arrived dirty and clearly used.
1.67
Poor

The delivery time was good and I got a helmet liner at a good price when other places didn't have one , would definitely use these guys again .
5.00
Excellent

Good equipment at a good price. Delivered a day later than estimated hence lower delivery score.
4.67
Excellent

Item Never turned up. Enquiries for updates just resulted in standard email replies referring me to the courier's website, which of course I had been checking.
Eventually a refund was issued but no explanation or apology was ever offered. Wouldn't use again.
2.00
Poor

Competitive pricing on the Shimano Alfine shifter I ordered, but the tracking No. provided didn't work (as others have also reported) and my message to support went unanswered. So one star for customer service, because I received none. Delivery took 9 days. I would probably order again if the price was right and I could afford to wait - but only pay by credit card for safety.
3.00
Fair

I got exactly what I ordered and the website was easy to use. The only issue was round the delivery tracker (didn't work).
3.33
Fair

Disappointed with delivery time, that's all.
3.67
Good

Easy to order, goods arrived on time, goods of good quality
5.00
Excellent

Able to supply Shimano parts I couldn't find elsewhere
5.00
Excellent

Item arrived and slow. Not great communication but good site and items for sale. If need item quickly I would use
4.00
Good

All good but had to go through a loop to validate it was me buying the goods
5.00
Excellent

All good. Great website, great range of products, quick dispatch and 3 working day delivery. Only niggle was that I couldn't track my package once it had arrived in the UK, but otherwise all fine.
4.67
Excellent

Satisfied overall, but took a week to get product from ordering which was a little slower than expected
4.67
Excellent

They sent me the wrong item Customer service is very poor not helpful at all trying to return an item is a bloody nitemare
1.00
Very Poor

Excellent service provided by Bikeinn.
5.00
Excellent

Fantastic product, best price and very friendly, helpful staff on the phone
5.00
Excellent

Not really happy with my dealings with this company. The expedited delivery was more than the cost of the part, but they clearly did not ship it immediately, took nearly 2 weeks to arrive and the tracking info was incorrect. Multiple emails asking them for the correct delivery info just resulted in repeated response quoting the same invalid tracking info. Would not use again.
2.67
Fair

Great shop
5.00
Excellent

Great value, great communication and decent delivery time
5.00
Excellent

Products delivered satisfactorily and refund provided for returned goods.
3.67
Good

Item not in stock and no possibility of this happening. Seller should not offer an item if they cannot fulfil the sale.
2.00
Poor

They use GLS courier who took a week to get the parcel on the road after receiving it. So delivery took two weeks. Much slower than necessary.
2.67
Fair

Sold me an item thay didnt have in stock and didnt tell me waited over 2 weeks for it to arrive even tho i payed £12 for special delivery not happy with the service i got
2.00
Poor

Slight issue with stock-out but communication was good and follow up was prompt. Over call very good service
5.00
Excellent

Quality item
4.33
Good

Seller titled BikeInnUK but item shipped from Spain. Lots of progress emails which was good. Product was right and adequately packed. No problems really - decent service.
4.00
Good

Bib tights are excellent. Delivery took a couple of days longer than expected but overall i am pleased.
4.67
Excellent

Bikeinn UK customer reviews

Bikeinn UK

Bikeinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Bikeinn UK

Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Bikeinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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