best2serve.comReviews

: 1,895Good

4.17

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certified since: 17/10/2014
updated on: 01/07/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 17/10/2014
updated on: 01/07/2022
best2serve.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At best2serve.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for best2serve.com

266 verified reviews in the last 12 months

1,895 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


3 months ago
My HP laptop came into Best2Serve's care after an LCD screen damage which I was informed would take weeks to fix. I was an absolute mess as I was in the final drafting of my dissertation! From start to finish Best2Serve took great care in the collection of my laptop; patiently rescheduling appointments and keeping communication as clear as possible. My laptop was fixed in a day!! It returned to me the very next day after it's collection, unscathed, and was even cleaned to a brand new display-like perfection!! I hope to never break my laptop again but I now know who to rely on to give exemplary care and service☺️ A big thank you to all the team involved.
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the most relevant critical review


9 months ago
I had the worst experience with this company and HP. I have always used HP product and could describe myself as Loyal costumer. I upgraded my printer from Officejet pro 6960 to Officejet pro 9025 late last year and still in warranty. I got an email that my warranty would soon end and was given options of extending the warranty which I purchased. I purchased the most expensive after care with limitless repair and next day replacement if faulty one is to be repaired or replaced. My new printer developed a fault on 27/10/21 and I called Hp/Best2serve technician eventually after a confusing automated telephone options. He asked for my printer serial number which i suppled and her confirmed that I have an after care with Hp. We went through the problem with my printer and he asked me to do some troubleshooting and he connected a video call to our audio call through which he saw the problem with the printer and took pictures by himself. He asked me to remove the ink cartridge in the printer and remove the power source. He asked for my address and said the faulty printer will be collected and a replacement printer will be sent to me the following day according to the after care I purchased from Best2serve. I was working from home and was waiting for the replacement printer to arrive but it never did. By 4pm I rang and the got through to some who told me the printer could still be on the way. He then passed me on to another person who told me he cannot see any record of the call I made on 27/10/21. He said he needs to confirm the trouble shooting I did on 27/10/21. He eventually told me the replacement printer has not been ordered and he needs to confirm that I have gone through troubleshooting. I became angry at this point and could not believe what had happened to me. My printer is still in warranty and a I had extended it yet I was duped. The guy I spoke to on 28/10/21 put me on hold many times. He eventually asked me that same questions I was asked on 27/10/21 and said he had processed the replacement printer. This has caused me unimaginable distress, waste of time and prevented me from doing my job. I want this to be treated as an official Complaint and request for compensation.
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Reviews for best2serve.com

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 Verified review
6 months ago
i have nott received the disc yet
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Answer by best2serve.com
6 months ago
We are sorry to hear that you didn't receive your order yet. We will send you by email an update about the delivery.
 Verified review
8 months ago
Still haven't received my order
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Answer by best2serve.com
8 months ago
We have sent the contract regarding your warranty on the 9th of November by email. We just have resent it, if you still didn't receive it than please check your spam folder or write us an email via helpdesk@best2serve.com
 Verified review
7 months ago
Have not received my goods
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Answer by best2serve.com
7 months ago
The warranty contract was sent on the 23rd of November. We just have resent it, please check your spam folder.
 Verified review
10 months ago
not sure what happen
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Answer by best2serve.com
10 months ago
We can inform you that your order was cancelled as you have already a warranty extension. You can verify the warranty status via https://support.hp.com/gb-en/checkwarranty. If you have any doubts please contact us via helpdesk@best2serve.com
 Verified review
10 months ago 
rubbish firm
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Answer by best2serve.com
10 months ago
We regret to understand that you are not satisfied we the service received. We would like to hear from you what caused this, so that we can further optimize our service. Please provide more details to helpdesk@best2serve.com.
 Verified review
9 months ago
No good
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Answer by best2serve.com
9 months ago
We would like to help you further and would like to receive more information. Please send an email to helpdesk@best2serve.com