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desenio.co.uk
Reviews:

1,361 reviews in the last 12 months32,007 total reviews  

4.16
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Top positive review

4 Sept 2023
 Verified review
Lovely print and frame matched very well , and really happy with overall look. There was no instruction how to remove the plastic film , i think this needs addressing.
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Top negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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5 Dec 2023
 Verified review

Unclear Information

The impression is given that pictures ordered with frames will arrive already assembled together. Tis is not the case. Also no advisory that this is not the case so you get a frame with no picture in it and have to go through the hassle of contacting customer services to be told that your picture will come seperately
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Answer by desenio.co.uk
8 Dec 2023
Hi Juliet, Thank you for your feedback. We are sorry you feel this way we try to be as transparent as possible with our customers and depending on the products you order they could be send from different warehouses. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Aug 2023
 Verified review

Do not bother!

The customer service when you have an issue is appalling they basically say everything is fine when it clearly isn't. The quality of the prints that I received was something I could've done at home by just copying pasting the image and printing it out. I will never be buying from them ever again such a waste of money.
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Answer by desenio.co.uk
31 Aug 2023
Hi, thanks for your review! We are sorry to hear that your prints didn’t match your expectations. We aim to show the true nature of our products on the site as accurately as possible, both in pictures as well as in the individual product description text. The colour and resolution you see on the website depends on the screen and lighting settings of your device, which can unfortunately lead to some discrepancies in how your device displays our product characteristics. If you have any further questions about our products, please contact our customer service at info@desenio.co.uk. We wish you a nice day! /DESENIO
30 Sept 2023
 Verified review
My frame arrived damaged, l have tried to get in touch for a replacement, no one has got back to me, l sent photos and numerous emails. Nothing. Now l have a poster without a frame and a loss of the cost of the frame as it can't be used. Very unsatisfied, appalling service. Would not buy from them again.
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Answer by desenio.co.uk
11 Oct 2023
Hi, thanks for your review. We are very sorry that your order was delivered damaged. We can see that you are already in contact with our customer service and they will shortly help you with a solution for this. Have a great day! /DESENIO
30 Sept 2023
 Verified review

Beware of return charges!

I wanted to return 2 frames. As they were £16.99 per frame and there is a £9.99 postage charge I was told there would be no refund. Very disappointed customer whose total order was £178.00. Also prints were all damaged at the corners , were not packaged well. Would not recommend this company.
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Answer by desenio.co.uk
11 Oct 2023
Hi! Thank you for your review. We are sorry that you are disapointed with our return conditions. Everything above the return fee of £9.99, we will of course refund the customer. Please contact our customer service if you want to claim the broken items, then they will look into this issue and offer you a solution for this. We wish you a great day! / DESENIO
25 Oct 2023
 Verified review
Received poster fairly quickly but actual print was poor - over exposed, background colour paler than the online image, and some the frame clips at the back were stuck - had to get a screwdriver to free them. Have ordered from Poster Store - prints were better colour and more saturated.
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Answer by desenio.co.uk
26 Oct 2023
Hi Karen, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
18 Oct 2023
 Verified review

Quality prints but Delivery falls short

Quality prints, but lacks in delivery with Evri. Always love working with Desenio but the delivery side is lacking. It's a great initiative to utilise delivery to Evri pick ups but this can take alot longer than what is shown with no updates to the reason for the delay unless you chase.
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Answer by desenio.co.uk
26 Oct 2023
Hi Emma, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
9 Sept 2023
 Verified review
Still waiting a reply about when I will receive my order 3 weeks after placing it, unable to speak to someone on the phone as the message is always we are put the out until tomorrow. Terrible customer service, will now be requested my money back when I’m able to contact someone
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Answer by desenio.co.uk
13 Sept 2023
Hi Lindsey, Thank you for bringing this issue to our attention. We are so sorry to hear about the bad experience you have had with us. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
12 Aug 2023
 Verified review
Will never purchase from Desenio again. Delivery had defaulted to a locker pick up despite the receipt saying it was being delivered to my address. Customer services useless and didn't provide details of the dispute process per their Terms and Conditions when I requested them.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear you feel this way. We can see that our support has provided all the necessary information regarding the delivery but if you do need further assistance, please don't hesitate to contact us and we would be happy to help. We wish you a lovely day! /DESENIO
5 Sept 2023
 Verified review

I ordered items on 19th August and not received

I ordered items on 19th August. I have not received them yet. I did click and collect. I have emailed Desenio and they advise they take 3-5 days to reply. It was via click and collect but items have not arrived at the stores I chose to collect them at.
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Answer by desenio.co.uk
7 Sept 2023
Dear customer, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
28 Sept 2023
 Verified review

So disappointed at the print quality

I’m so disappointed with my print it is terrible quality. Areas of the print are pixelated and with clear white outlines. Then to top it off you have to pay for a refund. Just a disappointment end to end, even though it arrived fairly promptly
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Answer by desenio.co.uk
11 Oct 2023
Hi, thanks for your review. We are sorry to hear that you are not happy with our prints We try to show our products as naturally as possible on our website. The paper is aging-resistant and we've chosen to use a matte surface for a high-quality feel with no glare. If you have any further questions, then please contact our customer service at info@desenio.co.uk. We wish you a lovely day. /DESENIO
4 Sept 2023
 Verified review
Print size Ordered 50x 70x prints and I got 50x 70x frames from the range and I couldn’t afford your frames, the prints were just ever so slightly big, I ended up having to pencil out the frame and cut off pieces to make it fit securely
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Answer by desenio.co.uk
7 Sept 2023
Hi Jessica, Thank you for your feedback. We are sorry that you were not satisfied with your posters. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
3 Aug 2023
 Verified review
Very poor quality. I Received 2 gold frames and 2 prints for my dressing room and was so disappointed in the poor quality of the items. I have sent them back and now waiting for them to say they have received them so they can refund me.
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Answer by desenio.co.uk
9 Aug 2023
Hi Christine, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products, we strive to have the best possible quality there is to get. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
16 Aug 2023
 Verified review

Delivery was late and poor customer service

Delivery was late and missed expected delivery and no offer of a delivery refund when I contacted customer services, communication was poor. A shame as the prints are lovely but let down massively by delivery and customer service
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Answer by desenio.co.uk
24 Aug 2023
Hi Sasha, Thank you for your feedback. We are sorry to hear that your parcel was delayed in transport and we are also sorry to hear that you are not satisfied with our customer service. We will ensure that the appropriate coaching is provided to our agent to improve the experience provided to our customers moving forward. We wish you a lovely day! /DESENIO
13 Nov 2023
 Verified review
Despite clearly stating parcel 1 of 2 only 1 was delivered. Poorly packaged and very poor quality. Wood shelf is full of ugly knots and fissures. No pre drilled holes for legs which are still to arrive. It’s going back.
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Answer by desenio.co.uk
16 Nov 2023
Hi Kate, Thank you for bringing this issue to our attention. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
4 Oct 2023
 Verified review
One of my pictures has a mark on it but I have not been able to get hold of you to get it changed! Or refunded. The number doesn’t work and the contact form won’t work it won’t let me attach a photo and won’t send.
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Answer by desenio.co.uk
11 Oct 2023
Hi Penny, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review
My first order never arrived. Desenio then refused to resend with next day delivery. The also offered no discount on repurchasing. The packaging is also not very sturdy so the prints are easily damaged at the ends.
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Answer by desenio.co.uk
14 Dec 2023
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
10 Sept 2023
 Verified review
Only 1 star because they use Evri for delivery. Evri are worse than useless and because of this I will not buy from Desenio again. Paid for delivery to my house but had to do a 20 mile round trip to pick up item.
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Answer by desenio.co.uk
13 Sept 2023
Hi Alison, Thank you for your feedback. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
11 Dec 2023
 Verified review

Not delivered yet

Ordered on 27/11 and Evri have yet to confirm delivery to trusted shop despite updating the tracker stating it would be delivered about 5 days ago. Still no confirmation from them that it has been delivered
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Answer by desenio.co.uk
14 Dec 2023
Hi Patricia, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
12 Aug 2023
 Verified review
Print still not delivered. Over a week late at least. Probably more to do with Hermes or Evra or whatever their current name is, but responsibility lies with seller. They are are a notoriously bad carrier.
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Answer by desenio.co.uk
16 Aug 2023
Dear customer, Thank you for bringing this issue to our attention. We're so sorry to hear about the problems you have experienced with our freight partner! This is of course not how we would like our customer's experience to be. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
26 Aug 2023
 Verified review
The picture was cheap plastic on a frame which I hated and they had no proper Returns policy in place as they are based in Czech Republic so I wasn't going to pay to send it back. I gave it to charity.
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Answer by desenio.co.uk
30 Aug 2023
Hi Helen, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our products. We strive to have the best possible quality there is to get. Also, We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO