Review summary
Customers frequently praise the promptness and speed of delivery. Many find the ordering process and website easy to use and navigate. Customer service is widely appreciated for being helpful and responsive. Customers generally report satisfaction with the quality and reliability of the products. A few customers express frustration with missed or misdirected parcels. Some reviews cite unhelpful experiences with customer service.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsPaintsprayer.co.uk
(3)
(1)
(0)
(4)
(55)
DPD delivered to the wrong house
On my DPD app it says neighbours to avoid they delivered it there. (Why would they do that then not be contactable.?) as the owner lives away lucky he was there today Saturday and gave me the packages.
The way Wagner dealt with this was unreasonable in the first instance
How can I pay for it now?
Reply from Paintsprayer.co.uk
We are very sorry to hear about the difficulties you experienced with the delivery of your order. This is certainly not the service we want our customers to receive.
Unfortunately, DPD delivered your parcel to the wrong address despite the information provided in your app. We completely understand your frustration, especially since the delivery note clearly mentioned neighbours to avoid. We are glad to hear that you were eventually able to retrieve the parcels, but we agree that this situation should not have happened.
Regarding our initial handling of your case, we apologise if our response did not meet your expectations.
If there are still open issues—such as payment or further questions—please contact our customer service directly. We will be happy to assist you and make sure everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Your Team at Paintsprayer.co.uk
Parcel not delivered here hhj has it…Delivered to house but no number stated.
Parcel not delivered here at number 118 my address. HHJ has it whoever that is no house number dpd again just posted it anywhere. covered by the trusted shops cover for non delivery hopefully they will recify it Wagner/Paintsprayer.co.uk no help atall as previously experienced. Wagner Atleast send a replacement so I can work. If they find the parcel I can pay for a spare set. Came home to for the parts dpd app saying the courier was 5 mins away only to wait all afternoon for their mistake. No parts lost my money a a wasted afternoon. You got to see it me your customers point of view. Yes of you can send a replacement and put in the envelope Deliver to 118 maybe not use DPD s it’s a new courier I noticed there is a large number on my house too I full view I’ve knocked at every house in my street can’t find the parcel.
Reply from Paintsprayer.co.uk
We are very sorry for the inconvenience you have experienced with your delivery. This is absolutely not the level of service we aim to provide, and we fully understand how frustrating this situation must be for you.
Unfortunately, we have no influence over the final delivery process carried out by our logistics partner. According to the tracking information, the parcel was marked as delivered, but clearly it did not arrive at your address, and we apologise for the trouble this has caused.
As the requested spare part is no longer in stock, we have issued a full refund for your order. You will receive a separate confirmation for this.
For any future issues or urgent questions, you are always welcome to contact our customer service team directly at paintsprayer.co.uk@wagner-group.com. We are here to help and will do our best to find a quick and satisfactory solution.
Again, we sincerely apologise for the lost time and frustration, and we hope to serve you better in the future.
Your Team at Paintsprayer.co.uk
Verified
Very fast delivery and goods as described
Verified
Haven’t used it yet, but it looks like a quality product. Looking forward to trying it out .
Verified
Verified
Verified
Not as described doesnt fit all devices like.it says it does
Reply from Paintsprayer.co.uk
We’re sorry to hear that the product did not meet your expectations and did not fit your device as described.
To help us look into this properly, could you please let us know which device you wanted do use the product with? This will allow us to check whether our product description may be incorrect or unclear.
We appreciate your feedback, as it helps us improve our descriptions and avoid misunderstandings in the future.
Please feel free to contact our customer service team (paintsprayer.co.uk@wagner-group.com) with the details, and we’ll be happy to assist you further.
Your Team at paintsprayer.co.uk
Verified
Fast delivery
Effortless ordering and quick delivery with good updates and email receipts very good 👍
Verified
Have not received my parcel when delivery from DPD said it was delivered today
Reply from Paintsprayer.co.uk
We are very sorry to hear that your parcel did not arrive, even though DPD marked it as delivered.
As soon as we were informed, we arranged a free replacement shipment for you. According to the tracking information, this replacement was successfully delivered on 15 April 2026.
If you still have any questions or if anything remains unclear, please do not hesitate to contact our team at paintsprayer.co.uk@wagner-group.com.
Your Team at paintsprayer.co.uk
Verified
It was easy to navigate and find the product I was looking for
Verified
Easy to find parts
Found all the parts I was looking for on the site. Ordering was simple and the parts arrived quickly. Would use in the future again.
Verified
Just good
Verified
Spare parts arrived promptly.
Verified
Verified
Excellent piece of kit
Verified
Ordered on the day pm and was delivered pm next day with no delivery charge 👍
Verified
Great and easy way to order and order arrived swiftly
Very happy with service provided
Verified
Verified
goodproduct and service
Verified
Excellent response and service to my small problem. Quickly resolved.
