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Review summary
Many customers praise the delivery speed and reliability, highlighting satisfaction with the helpfulness of the service and the ease of ordering. Positive feedback also centers on the quality and performance of the products, as well as the user-friendliness of the sprayers.
However, some customers report delivery problems and issues with couriers. There are concerns about poor after-sales support, missing parts or item mismatches, and a noticeable number of complaints about replacement parts not fitting as expected. Additionally, shipping and postage charges are frequently described as high relative to the size or value of items.
This text was automatically created by an AI system from user reviews.
Excellent service and assistance in choosing the correct sprayer for my needs, prompt delivery and courteous delivery courier service. Not used this item but if it’s as good as they one used earlier in the year will be very pleased
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Reply from wagner-tools.com/uk
Thank you for your review. We are sorry to see that you were not satisfied with your experience. As no additional comments were provided, we are unfortunately unable to understand what went wrong or how we can improve.
Customer satisfaction is very important to us, and we would appreciate the opportunity to learn more about your experience. Please feel free to contact our customer service team so that we can look into the matter and find a solution.
Kind regards,
Your Team at paintsprayer.co.uk
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Excellent service
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got what i ordered, but pricey for postage just in an for two small items
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Ordered two Wagner replacement nozzle seals for Flexio 687. Postage and service great until items arrived. It could be my fault for ordering the wrong model type, two 11mm internal size seals arrived. Unfortunatly my srayer requires 16mm internsl size.
Thats when i emailed company then phoned customer service number, all with no reply. After sales service is very poor
Reply from wagner-tools.com/uk
Thank you for your feedback.
We are pleased to hear that you were satisfied with the delivery and service until the products arrived. We are sorry to hear that the nozzle seals you ordered were not compatible with your sprayer.
If you ordered the wrong size, please note that we offer a 30-day return policy, and returns can be made free of charge.
We are also sorry to hear about your experience when trying to contact us. This is certainly not the level of service we aim to provide. If you send us the model details of your Flexio sprayer and information about the part you require, our Customer Service team will be happy to help identify the correct replacement seal and assist with a suitable solution.
Thank you for bringing this matter to our attention. We hope to have the opportunity to resolve it for you.
Your Team at paintsprayer.co.uk
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Paintsprayer.co.uk is a wholly owned subsidiary of J. WAGNER GmbH and has been active in the consultancy and sale of paint spraying systems since 2010. Over the years, we have become a leading supplie...
