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Review summary
Customers consistently commend the fast and reliable delivery, with installation often described as straightforward and easy. The customer service receives frequent praise for being responsive, helpful, and solution-oriented, both before and after purchase. Many appreciate the expert advice and detailed guidance that aid in product selection and usage. Most customers are satisfied with the quality and reliability of the pumps, and returns or replacements are noted as being handled promptly and smoothly. The website is generally found to be easy to navigate and informative, and most users find the pumps operate quietly. Some customers note occasional courier delays or delivery issues. There are mentions of defects or issues with certain pump components. A few users struggle with unclear installation instructions or missing guidance, and some highlight missing or unclear technical information on the website. While most describe the pumps as quiet, a few express concerns about loud mechanisms.
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How Trusted Shops prevents fake reviewsReviewsWaterpump.co.uk
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Everything exactly as expected ...
The website is very clear, and you quickly find what you're looking for. The ordering process and the entire handling work seamlessly.
The delivered pump matched the description 100%. It was very well packaged and arrived on time without any transport damage. The delivery time was as promised within a few days.
The result: brand new pump on a 30-year-old heating system - now we finally have warm feet again. :-) Thanks to the team at wasserpumpe.de for the extremely professional handling.
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I was looking for a more professional pump than this...
I was looking for a more professional pump than those found in DIY stores. A pump and winding specialist lent me his catalog. There, I found this pump with integrated float, my requirement. \nInstalled it works very well, the plus is the water height adjustment to trigger the pump. Compact and quiet. Perfect quality/price ratio. Available and delivered in 3 days by DPD. I recommend this product.
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Does what it's supposed to. Installation was almost “plug and play”. Connect suction and pressure pipes, fill pump with water, plug it in and turn it on - works. Pre-set parameters can be adopted without changes. The pump operates pleasantly quiet as promised in the article description.
Flow rate and pressure feel correct and are definitely higher than with my previous pump. Initial difficulties in the webshop were promptly fixed by customer service, and I was provided with full satisfaction. Customer service can stay that way!
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Track Tallas irrigation pump order...
Tallas irrigation pump order received the next day. At our holiday home on the Meuse in the French Ardennes, studied the manual and connected it. Pumps like crazy, raising Meuse water 20-40 m to the 2 dried-up gardens. We fixed the suction hose in a large bucket with a perforated lid and fine mesh screen. The built-in pre-filter turned out to be nearly clean after a week of daily pumping. We are very satisfied with this Tallas.
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Hello, material in line with the product offered on the site and meeting my expectations. Price respected. Perfect timing. Perfect delivery. One criticism: this pump can be connected vertically, but the attached accessory (angled fitting) is not practical and the fittings for a straight connection are very bulky. Additionally, the offered 7 m hoses are much too small in diameter to connect to a real brass elbow fitting, and even to the provided elbow fitting. Well, I managed to use the pump before being flooded during the last and recent Mediterranean episode. All is well!
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my old pond pump has failed
my old pond pump failed after many years and I wanted a pump with speed control. The new pump works well, only I don't like that the controller is not waterproof, as I now have to come up with a way to mount the controller waterproof at my pond. But this was already stated in the pump's descriptions, so I knew it when I bought it. I found it good that the pump was delivered quite quickly, as due to the failure I have been operating my pond filter with a smaller pump almost in emergency mode. So far, the pump meets my expectations.
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Super fast delivery of a replacement pump!
I ordered a submersible pump as a replacement. The type was no longer available, but I immediately found a suitable alternative on the website. Our basement is below sewer level, we can't do without it, ordered around 5:00 PM in the evening, and the next day by 11:00 AM the new pump was in, ready to be installed. Thanks to this fast delivery, we managed to keep the lower level dry.
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I reached out to Waterpump.co.uk with a question or two about one of their products before I ordered it. Waterpump.co.uk came back to me by email really quickly and with an answer to my question, along with additional helpful advice.
I’d reached out to another online retailer with the same questions before I contacted Waterpump.co.uk - the other company weren’t helpful and responded with a “yes/no” answer which put me off ordering with the them altogether, so I’m glad I contacted Waterpump.co.uk - I would recommend them.
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Works well and is easy to install
Easy to install, works well, just with some delay when the water pressure is very, very low, but I think that's normal: if there's no water, you can't invent it! The only flaw I found is not in the pump but in the instructions for mounting the 'wall kit' and the accessory that should have made the installation simpler: neither I nor the plumber figured out how to mount them and, in the end, we resigned ourselves to connecting the pump directly to the line without any accessory (very simple)! (So I spent more than I could have)
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Replacement of an old shower water pump.
The water pump I had was fitted over 10 years ago when I had a B&Q new bathroom fitted. I did find the model number on the label attached to the water pump , I searched this on google and up came the Waterpump web site with the pump that I had in my house . I just ordered the pump I wanted and within a couple of days I had notification from DPD that they were expecting a package and would let me know when it was out for delivery to my house . It was all so easy and simple , the pump is now fitted and all working well.
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Last year a sprinkler pump and now a submersible pump
Last year bought a sprinkler pump here, it works great, partly due to the good advice. Now I needed a submersible pump, it was delivered very quickly and was well priced. Unfortunately, it didn't fit in the narrow pump pit here. That was not due to the product or their advice. The return process is very simple and quick.
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Good pump
A very good pump, we have a piece of land with approximately 90 m of tylen pipe running along. We have 3 branches on it and the pressure is fine. In the photo, you can still see that we first connected it with a 3/4 inch garden hose, but that has now been replaced by tylen pipe. All tylen pipe sizes are 20 mm and at the branches, there is normally a 1/2 inch garden hose. No idea how deep the groundwater is, because the current pipe/hose stuck in the ground is fixed.
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The water pump has been in use for 6 days, it is super quiet and provides constant pressure up to the 3rd floor in the single-family house. The installation was a bit cumbersome, which wasn’t due to the pump, but our circumstances. A single criticism is the pipe seals, which broke after tightening once, and given the purchase price, a few spare rubber seals would have been really good.
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Excellent service from Waterpump.co.uk
Truly excellent service from Waterpump.co.uk ! I was able to speak with a very helpful specialist at head office who recommended the most appropriate pump for our need i.e.one that would take water down to 2mm. It was then easy to order online. Delivery was next day - on a Saturday ! I definitely recommend this company.
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Great pump and fast delivery.
The pump was delivered very quickly. We tried the pump and the amount of water that was pumped was very much/good and the “pump on and off system” works perfectly, so the excess water is quickly pumped away, but the pump also shuts off well at the desired level. So great and we are happy.
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Good range, rapid delivery
Seem to carry a decent range of high quality products and delivered my new water pump quickly. I would have liked higher quality guidance from the web site about (i) pressure drops across intake filters and (ii) thread types for the various parts on offer (BSPT vs BSPP). Their range of inline filters is also very limited. The one they supplied as part of a kit simply wasn't suitable for use as an intake filter in my application (pumping river water) but this wasn't obvious from the web site description.
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The pump was recommended to me by the technical customer service of our small sewage treatment plant, and it has been in use since yesterday. If this pump works comparably to the order, delivery, and business process, then I am more than satisfied. I can't fully answer the questions on the next page now because I can't say anything about functionality and customer service after just one day. It makes sense, doesn't it?
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Easy access to a specialist via Whatsapp. It's very convenient for checking the compatibility of devices to be replaced. However, a minor downside concerns the accuracy of the description of the offered devices. The technical data regarding the connections of the DAB Euroswim pumps (type, location, diameter, etc.) are very brief. Totally insufficient.
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Fast and efficient delivery except that the box was a bit damaged and the device was a bit dented at the metal hose. It was too late to react. Unfortunately, the couriers are always in a hurry and so are we to receive our package. The pump works perfectly except that there were missing explanations and photos on the site to anticipate the various accessories needed for the connection (e.g., the height of the handle requires a coupling on the water outlet). In short, it's a very well mixed but sincere.
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I sent Philip at Customer Services details of what I needed to be able to do. He sent me information on the suggested pump plus details of all the various extra items and fittings that I needed. I placed the order on their website and everything arrived 2 days later. I then put it all together, half expecting something would be missing, but I had everything I needed and nothing surplus. Great service and the pump works brilliantly!
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4.78
Excellent1,307 reviews
since Jun 22, 2020
Contact
- +443308080159
- waterpump.co.uk
- customercare@waterpump.co.uk
- Milton Keynes, GBR
About
Pleased to meet you, we are Waterpump.co.uk. In our webshop, you will find total solutions for a wide variety of water-related problems. For example, if your cellar has flooded due to heavy rainfall, ...
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