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Review summary
Customers frequently praise the rapid delivery of their orders, often receiving pumps within 24-48 hours. Customer service is widely regarded as excellent, with staff providing helpful advice, responsive communication, and efficient problem resolution. Most customers are satisfied with the quality and performance of the pumps. Returns, refunds, and exchanges are handled smoothly and efficiently, with customers appreciating immediate compensation for issues or incorrect orders. Many customers find installation straightforward, and products are often well-packaged. Some customers note occasional courier delays and issues with damaged packaging, missing items, or careless courier handling. A few mention build issues or dissatisfaction with specific parts. Some report unclear or insufficient instructions and difficulties with certain fittings or accessories. Additionally, a significant number are frustrated with non-UK plugs or poor-quality connectors, requiring adaptors or additional purchases to complete installation.
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How Trusted Shops prevents fake reviewsReviewsWaterpump.co.uk
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Cross-market review
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Cross-market review
Works well and is easy to install
Easy to install, works well, just with some delay when the water pressure is very, very low, but I think that's normal: if there's no water, you can't invent it! The only flaw I found is not in the pump but in the instructions for mounting the 'wall kit' and the accessory that should have made the installation simpler: neither I nor the plumber figured out how to mount them and, in the end, we resigned ourselves to connecting the pump directly to the line without any accessory (very simple)! (So I spent more than I could have)
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Replacement of an old shower water pump.
The water pump I had was fitted over 10 years ago when I had a B&Q new bathroom fitted. I did find the model number on the label attached to the water pump , I searched this on google and up came the Waterpump web site with the pump that I had in my house . I just ordered the pump I wanted and within a couple of days I had notification from DPD that they were expecting a package and would let me know when it was out for delivery to my house . It was all so easy and simple , the pump is now fitted and all working well.
Cross-market review
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Cross-market review
Good pump
A very good pump, we have a piece of land with approximately 90 m of tylen pipe running along. We have 3 branches on it and the pressure is fine. In the photo, you can still see that we first connected it with a 3/4 inch garden hose, but that has now been replaced by tylen pipe. All tylen pipe sizes are 20 mm and at the branches, there is normally a 1/2 inch garden hose. No idea how deep the groundwater is, because the current pipe/hose stuck in the ground is fixed.
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Cross-market review
The water pump has been in use for 6 days, it is super quiet and provides constant pressure up to the 3rd floor in the single-family house. The installation was a bit cumbersome, which wasn’t due to the pump, but our circumstances. A single criticism is the pipe seals, which broke after tightening once, and given the purchase price, a few spare rubber seals would have been really good.
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Verified
Good range, rapid delivery
Seem to carry a decent range of high quality products and delivered my new water pump quickly. I would have liked higher quality guidance from the web site about (i) pressure drops across intake filters and (ii) thread types for the various parts on offer (BSPT vs BSPP). Their range of inline filters is also very limited. The one they supplied as part of a kit simply wasn't suitable for use as an intake filter in my application (pumping river water) but this wasn't obvious from the web site description.
Cross-market review
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Cross-market review
The pump was recommended to me by the technical customer service of our small sewage treatment plant, and it has been in use since yesterday. If this pump works comparably to the order, delivery, and business process, then I am more than satisfied. I can't fully answer the questions on the next page now because I can't say anything about functionality and customer service after just one day. It makes sense, doesn't it?
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Cross-market review
Easy access to a specialist via Whatsapp. It's very convenient for checking the compatibility of devices to be replaced. However, a minor downside concerns the accuracy of the description of the offered devices. The technical data regarding the connections of the DAB Euroswim pumps (type, location, diameter, etc.) are very brief. Totally insufficient.
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Cross-market review
Fast and efficient delivery except that the box was a bit damaged and the device was a bit dented at the metal hose. It was too late to react. Unfortunately, the couriers are always in a hurry and so are we to receive our package. The pump works perfectly except that there were missing explanations and photos on the site to anticipate the various accessories needed for the connection (e.g., the height of the handle requires a coupling on the water outlet). In short, it's a very well mixed but sincere.
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Verified
I sent Philip at Customer Services details of what I needed to be able to do. He sent me information on the suggested pump plus details of all the various extra items and fittings that I needed. I placed the order on their website and everything arrived 2 days later. I then put it all together, half expecting something would be missing, but I had everything I needed and nothing surplus. Great service and the pump works brilliantly!
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Cross-market review
Very good but...
Due to the shipment through a very unreliable carrier, I did not receive the pump as I wanted within the expected time frame. So, I could not receive it personally, install and test it. Nevertheless, for now, I express my satisfaction with you regarding the seriousness in meeting the shipping deadlines (within 2 business days). I hope now to be equally satisfied with the equipment I will retrieve at the end of the week.
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Cross-market review
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Cross-market review
I was satisfied with the purchase of my kit...
I was satisfied with the purchase of my dab jet 300 turbine kit. I was uncertain about compatibility as my pump is a TALLAS brand model 300 that I bought about 30 years ago. No one was able or willing to inform me about the dimensions of this turbine. So, I bought this kit on a whim, which seemed the same as mine based on the photo and the pump photo. After assembly and testing, it is indeed compatible.
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Cross-market review
This is the second pump I've purchased from you, the first was a booster pump, it is connected to my plastic tank cage. I water my garden without any issues. I installed a 'pschitt' at the end of the hose for washing the car, among other things 👍, the second is a pump for drawing water from the well, the water level is low but no problem, I filled my 7500 l pool!
Since this is the second pump I’ve purchased, can I expect a small discount from you for the third pump 🤔-----> 😅
Sincerely, Daniel PEROU.
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Top Advice
Top advice, the service center is immediately available for the customer and considers solutions to the customer's problem or lack of knowledge, as in my case... thank you very much for your consideration!
Absolutely excellent!
Our garden and surrounding wildlife were very pleased with the pumped groundwater during the heat or drought period in June and July.
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Cross-market review
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Cross-market review
Forestry Operation Seedling Irrigation
I have a forestry operation with several thousand seedlings that currently need a lot of watering through a PE25 piping system of about 25m and a 1/2" hose of about 25m. I was not satisfied with the Kärcher BP4 as it frequently malfunctioned. Therefore, I sought advice and was recommended the DAB JetInox 132 M + DAB Control-D. I used it today for 5 hours and it works perfectly. It turns on/off without problems and builds a decent water pressure for watering. The communication was quick and helpful. The product delivery was very fast. Price/performance is also very good. Therefore, I can unreservedly recommend the waterpumpe.de team and their products.
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Cross-market review
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Cross-market review
Very responsive, the seller answered all my questions to help me choose the equipment. I haven't installed it yet, but it seems very high quality. Shipping was fast.
However, the delivery person messed up... More than a week to retrieve the second package that wandered off, I don't know where, and arrived in poor condition... Fortunately, nothing is missing or damaged... I leave a good review because pompeaeau is not responsible.
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Cross-market review
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Cross-market review
This was the pump model I was looking for, I would like to ask you something. I am looking for a 1-inch female to 1/4 female reducer with a groove for an o-ring. Can you inform me if I can find it with you? Another question ❓️ I am also looking for a 1-inch female-female sleeve with a stop. Thank you very much, have a nice day, sincerely, Frédéric
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Cross-market review
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Cross-market review
Incredibly Fast Delivery
Incredibly fast delivery. Ordered on Sunday evening and by Monday morning the courier was at the door. Even though I live in the south of Belgium. Unfortunately, there was a manufacturing defect in the pump. No problem, a phone call and then a confirmation email, and they sent another pump right away. The wrong pump could be returned for free.
So far, the perfect service.
The pump itself looks very sturdy to me. I just find the supplied suction hose to be of lower quality. I find the mesh of the plastic suction basket too large. With a bit of DIY, I attached the brass suction basket from my old hose. Also, the length of the hose (1m) could have been slightly longer, in my opinion. Especially if you have a larger water cistern of 10,000l or more.
Otherwise, it is almost plug and play. Quick installation and the pump provides ample pressure.
Very satisfied and definitely recommended!
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Cross-market review
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Cross-market review
I ordered a pump that responded but ...
I ordered a pump that met my needs. Unfortunately, the pump had a defect. This can happen. Pompeaeau supported me with my issue and offered to replace my pump under warranty with a new one. I chose to switch to another pump model. Pompeaeau was very accommodating and acted sensibly. The teams were polite, available, and attentive to my problem. I found them very serious and customer-oriented. I keep them in my list of reliable contacts. Furthermore, the processing time of my case was on the same day: it is still possible today! Pompeaeau changed nothing and maintained this professional level.
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Cross-market review
Very fine and easy to install water pump
With the selection tool, it was easy to find the appropriate pump on the site. The pump was neatly delivered within 24 hours. Since this pump was purchased to replace a similar one, installation was a breeze. The startup of the pump went superbly. Fill the pump housing with tap water, plug it in, and as soon as the pump ran smoothly, which was no problem, switch the system to the rainwater line. All together less than 2 hours of work.
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Cross-market review
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Cross-market review
I quickly needed a 1-inch T-piece that had to be completely 1 inch; most T-pieces have a smaller diameter with a 1-inch connection. I found this only at the water pump shop. With a few suitable Geka couplings that you easily screw on yourself, my T-piece is perfect. Delivered the next day, absolutely great!
You can hardly find it anywhere, so I’m very happy.
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4.80
Excellent1,252 reviews
since Jun 22, 2020
Contact
- +443308080159
- waterpump.co.uk
- customercare@waterpump.co.uk
- Milton Keynes, GBR
About
Pleased to meet you, we are Waterpump.co.uk. In our webshop, you will find total solutions for a wide variety of water-related problems. For example, if your cellar has flooded due to heavy rainfall, ...
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