Hatstore.co.uk

Reviews:

Hello, We apologize for the inconvenience caused by the sticker residue and dirty marks on your new hat. We understand your frustration and we will take your feedback seriously. Our intention is to ensure a positive experience for our customers, and we will review our sticker placement and adhesive quality to prevent such issues in the future. If you need any further assistance or a replacement for your hat, please don't hesitate to contact our customer support team. Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Have you received the correct size? Please get back to us with your order info and I will personally look into your case. Best regards! Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and a picture of the product so I can personally look into your case. Best regards! Service Hero

Hi, My sincere apology that you are not happy with shipping experience. I have checked your order and can see that you have choose delivery by UPS which actually takes 3-5 working days, so the parcel was delivered in predicted delivery time frame: https://hatstore.co.uk/info/delivery Unfortunately you were not home when they tried to deliver it to you and therefore you have been asked for collecting the package form the closest UPS pick up point. Unfortunately if our suppliers are not able to deliver the package you may be asked for collecting it, as we do inform in our policy If you still have any questions please do not hesitate to reach out to us again however! :) Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. We are Swedish company and unfortunately since Brexit we do not have possibility to provide return labels for our Customers in UK, as we do inform on our website in section about delivery time and return as well. I can see that my colleague already mailed you with trying to find suitable solution :) Service Hero

Hi! We're very sorry for the delay. Unfortunately, your package is held up in Customs as my colleague mentioned already and since that is due to country laws neither we nor you can impact it :( I can see here that one of us has been in contact with you recently and that we have found a suitable solution. We do however hope it gets there soon! :) Service Hero

Hi, I am sorry from the bottom of my heart that you had such a bad experience. I can see here that you are in contact with one of us recently and that we are trying to found a suitable solution. Service Hero

Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency and relevant information for that country. 😊 We are very sorry that you have been charged for extra Customs fees, but that is regulated by your country's laws and we have no control over these charges. We also mention this on our website. We are very sorry that these circumstances made your purchase from us not so satisfactory. Service Hero

Hi, Thanks for your feedback and I sorry there were some problems with the delivery of your parcel. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero

Hi, Thank you for sharing your experience! I am sorry that you are not satisfied with your cap. I can assure you that all products are original and the way how the cap fits on your head depends on form size, cap model, and material. Unfortunately, not all caps from the same producent will fit the same way, therefore. You are welcome to return the cap if you do not like it, but since Brexit we have no possibility to provide return labels for our Customers in UK, as we do inform on our website in the section about returns. We are Swedish company and we are transparent about it. You can find information about it for example in the section about delivery, that all packages are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency, and relevant information for that country. 😊 If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero

Hi! Thank you for your feedback, I am sorry to read you are not happy with the received product Would you mind sending us pictures of the item customerservice@hatstore.co.uk so we will find a solution for sure ​Our phone line is open just 08.00 - 11.00 a.m, on working days, but you can send us e-mail as well and we will respond on 24 hours in working days ​ Thank you!

Hello, We sincerely apologize for the inconvenience you experienced with the beanie order. It was not our intention to provide the wrong product, and we appreciate your understanding. We've identified the issue with the filter and have taken steps to correct it. Your feedback is invaluable, and we are committed to improving our service. If there's anything else we can do to make it right, please let us know. We value your satisfaction and hope to have the opportunity to serve you better in the future. Service Hero

Hey there! So sorry for any inconvenience this has caused you, however as very clearly stated in the checkout in and in our Terms & Conditions ''Orders over 135£ may be subjected to Custom Duties when arriving to the UK.'' Perhaps with the next order you can try to keep below that 135£ threshold? We hope you were still able to enjoy your order other than that! :) Service Hero

Hello! We apologize for any confusion regarding our company's location. We strive to provide accurate information to our customers. While we may not be based in the UK, we work diligently to ensure timely deliveries to all our customers, regardless of location. If you have any concerns or questions regarding your order, please feel free to contact our customer service, and we will be happy to assist you. Service Hero

Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We are very sorry that you have been charged for extra Customs fees, but that is regulated by your country's laws and we have no control over these charges. We also mention this on our website. Additonal Customs fees have noting to do with the shipping costs and since it is due to country laws neither we nor you can impact it. We are very sorry that these circumstances made your purchase from us not so satisfactory. If you still have any questions please do not hesitate to reach out to us again, however! :) Viktor Service Hero

Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. Unfortunately, since Brexit we have no possibility to provide our Customers in UK return labels and therefore you have to pay for the return as we do inform you on the website I hope you will give us a new chance in the future! 😊 All the best! Service Hero

Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency and relevant information for that country. 😊 Moreover, hats can be of course washed. You can hand wash it or use a special cap washer. We are very sorry that these circumstances made your purchase from us not so satisfactory. Service Hero

Hi, We are sorry to read that you are not happy with the price of your new cap. I have checked your old order and can see that in 2019 you have ordered cap with ready design added directly form our creator. The new cap you have ordered this year is with your own personalized logo, which is more expensive. We add a one-off fee of £ 25 for personalised logos. We agree that the extra fee is not cool, but it is unfortunately necessary since a personalised logo requires a lot of manual work to produce a pattern card that controls how the machine will embroider your logo. Service Hero

Hi! Thanks for sharing your experience. Sorry, to read you are not happy with the delivery time, however, your order has been delivered within the ETA featured/mentioned in the checkout menu. We do offer also faster delivery options you can choose when you place the order :) I hope you will give us a new chance in the future! 😊 All the best! Service Hero