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Hatstore.co.uk
Reviews:

718 reviews in the last 12 months4,694 total reviews  

4.64
Excellent

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Certified since: 10 Jan 2018
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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1 Apr 2024
 Verified review
It was so easy, Everything was so easy from the search to payment to delivery and considering the cap came from Sweden it only took five days to arrive I’ll defo be using the hatstore again I’m delighted with my new Stetson
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
6 days ago
 Verified review
Great quality personalised hat.very quick turnaround from order to delivery and my dog loved it too. Would definitely recommend!
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Answer by Hatstore.co.uk
4 days ago
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and turnaround time of your personalized hat. It's fantastic that your dog enjoyed it too! We appreciate your recommendation and look forward to serving you again in the future :) Service Hero
1 Apr 2024
 Verified review

My hat was made and delivered very.....

My hat was made and delivered very fast. I am delighted with how it looks and fits. Will definitely use this again.
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
1 Apr 2024
 Verified review
Very nice order process, awesome selection of caps, and it did not even take that long to arrive in the UK
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
2 days ago
 Verified review

Reliable hat people!

Ordered a couple of times now from these guys & items have been delivered on time, as described & on time!
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Answer by Hatstore.co.uk
11 hours ago
Hi, We're delighted to hear that you've had positive experiences with us multiple times! Thank you for your continued support and for taking the time to share your feedback. Ensuring timely delivery and providing accurate descriptions are top priorities for us, and we're glad to hear that we've met your expectations. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future! Service Hero
11 Apr 2024
 Verified review
Bought a cap. It came like 3 days later. Will buy again from this company..
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero
2 days ago
 Verified review
Amazing customer service and a quick turnaround. Would use hatstore again!
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Answer by Hatstore.co.uk
11 hours ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service and that you were pleased with the quick turnaround time. We strive to provide top-notch service to all our customers, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Service Hero
5 days ago
 Verified review
Great prices and speed of service Quality of hats great 👍 Well done 👍
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Answer by Hatstore.co.uk
4 days ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our prices, speed of service, and the quality of our hats. Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know! 👍🎉 Service Hero
10 days ago
 Verified review
Ordered 2 hats was perfect what I ordered fast delivery spot on
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Answer by Hatstore.co.uk
9 days ago
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
12 days ago
 Verified review
Good communication through out, from purchase to delivery.
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Answer by Hatstore.co.uk
11 days ago
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with our customer service :) Hatstore Hero
6 days ago
 Verified review
Fast delivery Good product Slightly cheaper prices? 🤞😏
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Answer by Hatstore.co.uk
4 days ago
Hi, Thank you for your feedback! We're glad to hear that you're satisfied with the fast delivery and product quality. We're always striving to offer competitive prices, and we'll certainly keep your suggestion in mind. 😊👍 Service Hero
8 days ago
 Verified review
Good communication and quick delivery.
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Answer by Hatstore.co.uk
7 days ago
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
10 days ago
 Verified review
As described and arrived on time.
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Answer by Hatstore.co.uk
9 days ago
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
31 Mar 2024
 Verified review
Fast delivery. More similar hats.
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Answer by Hatstore.co.uk
2 Apr 2024
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
7 days ago
 Verified review
Perfect. Quick delivery as well.
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Answer by Hatstore.co.uk
4 days ago
Hi, Thank you! We're glad to hear that you're satisfied with the quick delivery. Service Hero
11 Apr 2024
 Verified review
It wasn’t damaged in transit.
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Answer by Hatstore.co.uk
12 Apr 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero
13 days ago
 Verified review
Great quality headwear
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Answer by Hatstore.co.uk
11 days ago
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Service Hero
4 days ago
 Verified review
Speedy delivery
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Answer by Hatstore.co.uk
3 days ago
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
7 Apr 2024
 Verified review
Amazing cap ❤️
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Answer by Hatstore.co.uk
8 Apr 2024
Hi, Thank you so much for taking the time to review us and kind words! We can not thank you enough for praising our products and even recommending us! ❤️ Welcome back to shop with us another time! Service Hero
4 Apr 2024
 Verified review
Brilliant!!!
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Answer by Hatstore.co.uk
5 Apr 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero