Hatstore.co.uk

Reviews:

Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. As the product you received matched the description and appearance shown on our website, there wasn't a basis for a claim under our return policy If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us directly. Service Hero

Hi, Thank you so much for taking the time to share your experience! I am very sorry to read about the inconvenience you have experienced with your delivery. As I can see my college is getting in contact with you, so we can find as fast as possible the best solution for you. 💛 Best Regards, Service Hero Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not happy with your shopping experience. Please get back to us with your order info and an explanation of why are you not satisfied so I can personally look into your case. Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and the photo of the received product and I will personally look into your case to find a suitable solution. Service Hero

Hi, I'm truly sorry that you are not happy with your shopping experience. Could you please get back to us and elaborate a bit on why so we can find a suitable solution? Thanks Service Hero

Hi, Thanks for your feedback and I sorry there were some problems with the delivery of your parcel. I can see here that you've been in contact with one of us recently and that we have found a suitable solution. If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case. Service Hero

Hi Thank you for your feedback We are transparent that we are a Swedish company. We do inform about it on our website in the shipping informations, return policy information, about us sectional and out policy. Moreover when you place the order we send you an order confirmation where it is stated we are shipping from Sweden as well, so you still have possibility to contact us cancel the order before shipping We have 56 websites to different countries, so the customer gets the website in their own language, currency, and relevant information for that country. Service Hero

Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. We are actually Swedish company and all packages are shipped form Sweden as we do inform on our website: https://hatstore.co.uk/info/delivery Our sincere apology, but since Brexit we do not have possibility to provide return label for our Customers in UK. There should not be any problems with return if all necessary informations were provided: https://hatstore.co.uk/info/return-form Please do however get back to us via email and we will gladly look into this for you and find a solution :) Service Hero

Hello, We sincerely apologize for the inconvenience you experienced with your purchase. Your feedback is valuable to us, and we take it seriously. We understand that the cap's condition and color not matching your expectations can be frustrating. Regarding the color discrepancy, please note that colors may appear differently on screens due to variations in display settings. However, we acknowledge that the difference you mentioned is not ideal. We will look into improving our product images to provide a more accurate representation. Regarding the shipping and return charges, we want to clarify our policies. As you mentioned, we operate from Sweden and offer shipping to the UK. The delivery charge is necessary to cover shipping expenses. Regarding returns, we aim to provide a fair and transparent policy, but we understand that it may not be ideal for all customers. We will review our return process to ensure it meets the needs of our customers better. In the meantime, if you would like assistance with a return or have any other concerns, please don't hesitate to reach out to our customer support team. We appreciate your feedback and will work diligently to improve your experience in the future. Thank you for bringing these issues to our attention. Service Hero

Hello! We apologize for the delay in delivering your hat. We understand your frustration and will immediately look into the issue to provide you with an update on your order. We appreciate your patience and apologize for any inconvenience caused. Service Hero

Hello, We apologize for the inconvenience caused by the sticker residue and dirty marks on your new hat. We understand your frustration and we will take your feedback seriously. Our intention is to ensure a positive experience for our customers, and we will review our sticker placement and adhesive quality to prevent such issues in the future. If you need any further assistance or a replacement for your hat, please don't hesitate to contact our customer support team. Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Have you received the correct size? Please get back to us with your order info and I will personally look into your case. Best regards! Service Hero

Hi, Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. We are Swedish company and unfortunately since Brexit we do not have possibility to provide return labels for our Customers in UK, as we do inform on our website in section about delivery time and return as well. I can see that my colleague already mailed you with trying to find suitable solution :) Service Hero

Hi! We're very sorry for the delay. Unfortunately, your package is held up in Customs as my colleague mentioned already and since that is due to country laws neither we nor you can impact it :( I can see here that one of us has been in contact with you recently and that we have found a suitable solution. We do however hope it gets there soon! :) Service Hero

Hi, We are very sorry that your buying experience was not very good. We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation. As we inform on the website we are a Swedish company and all orders are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency and relevant information for that country. 😊 We are very sorry that you have been charged for extra Customs fees, but that is regulated by your country's laws and we have no control over these charges. We also mention this on our website. We are very sorry that these circumstances made your purchase from us not so satisfactory. Service Hero

Hi, Thank you for sharing your experience! I am sorry that you are not satisfied with your cap. I can assure you that all products are original and the way how the cap fits on your head depends on form size, cap model, and material. Unfortunately, not all caps from the same producent will fit the same way, therefore. You are welcome to return the cap if you do not like it, but since Brexit we have no possibility to provide return labels for our Customers in UK, as we do inform on our website in the section about returns. We are Swedish company and we are transparent about it. You can find information about it for example in the section about delivery, that all packages are shipped from Sweden. We have 56 websites to different countries, so the customer sees the website in their own language, currency, and relevant information for that country. 😊 If you still have any questions please do not hesitate to reach out to us again, however! :) Service Hero

Hi! Thank you for your feedback, I am sorry to read you are not happy with the received product Would you mind sending us pictures of the item customerservice@hatstore.co.uk so we will find a solution for sure ​Our phone line is open just 08.00 - 11.00 a.m, on working days, but you can send us e-mail as well and we will respond on 24 hours in working days ​ Thank you!

Hey there! So sorry for any inconvenience this has caused you, however as very clearly stated in the checkout in and in our Terms & Conditions ''Orders over 135£ may be subjected to Custom Duties when arriving to the UK.'' Perhaps with the next order you can try to keep below that 135£ threshold? We hope you were still able to enjoy your order other than that! :) Service Hero