Hatstore.co.ukReviews:
723 reviews in the last 12 months4,681 total reviews
Excellent
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Top positive review
10 Jun 2023
Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free.
I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.
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Top negative review
22 Jun 2023
Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk
26 Feb 2024
Verified review
Don’t order unless you are 100% sure you want the item-to send back costs a fortune as they are based in Sweden. The fact the website was co.uk led me to believe I was ordering from a UK BASED company and now I’m left with an item I don’t want.
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Answer by Hatstore.co.uk
27 Feb 2024
Hi,
Thank you for sharing your experience
We indicate in several places on our website that we are a Swedish company and all orders are shipped from Sweden.
I am sorry that the return process is a hustle for you, we are currently working on a return system that will be easier for the customer.
I hope you will give us a new chance in the future! 😊
Aziz
Service Hero
19 Sept 2023
Verified review
Improve returns process and product clarity.
It was not clear upon purchase that returns were paid for by the customer and even less clear that returns were International. I bought 3 hats to try them on for size and style with the intention of buying one. Luckily I did order 3 as the styles in real life were vastly different to the pictures online. Now to return the 2 I do not want to keep I have to pay almost half the price of one of the caps in International postage. If this had been clear I would not have purchased any hats as I wasn't sure what they would look like. This seems quite a deceiving way of doing business when operating internationally. I wont be using Hatstore again.
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Answer by Hatstore.co.uk
20 Sept 2023
Hello,
We appreciate your feedback and apologize for any confusion regarding our return policy. We understand your concerns, and we want to clarify that we are an international Swedish company. Our aim is to be transparent about our policies, including return information, before customers place their orders.
Service Hero
30 Aug 2023
Verified review
The cap had marks in the peak ( that look like sweat marks ! )…
The Cap was delivered in a nice purpose made box but it m was not great. Although it has a ‘ washed ‘ material, the peak has marks on it and looks like sweat stains . I’ve tried to brush this area but it’s embedded in the peak material - very disappointing.
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Answer by Hatstore.co.uk
1 Sept 2023
Hi,
Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and a picture of the product so I can personally look into your case.
Best regards!
Service Hero
4 Jul 2023
Verified review
Unfortunately this is the first time I’ve purchased a product and there wasn’t much care taken. The custom patch I ordered was not straight and 24hrs later I’m still awaiting a response from customer service
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Answer by Hatstore.co.uk
5 Jul 2023
Hi,
I am sorry from the bottom of my heart that you had such a bad experience.
I can see here that you are in contact with one of us recently and that we are trying to found a suitable solution.
Service Hero
5 May 2023
Verified review
Stock on website doesn't reflect they're actual stock.
I have made a return and postage appears to have gone through no refund has been received.
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Answer by Hatstore.co.uk
11 May 2023
Hey,
thanks for your feedback.
We regret that the return is taking longer than expected.
Unfortunately, we can only refund the return once the package is finally back in Sweden. Unfortunately, this process can take some time. Your package has been accepted by the post office in Germany, so your tracking shows that it has been delivered. It may take a few more days for this package to reach us.
We ask for your patience! Otherwise, you can send the tracking of your return to our customer service. We will gladly take care of your return.
Service Hero
18 Dec 2023
Verified review
ordered a beanie using their filter of men.
ordered a beanie using filter of men. Beanie that arrived had label clearly indicating it was styled for females and was small for a male head.
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Answer by Hatstore.co.uk
19 Dec 2023
Hello,
We sincerely apologize for the inconvenience you experienced with the beanie order. It was not our intention to provide the wrong product, and we appreciate your understanding.
We've identified the issue with the filter and have taken steps to correct it. Your feedback is invaluable, and we are committed to improving our service. If there's anything else we can do to make it right, please let us know. We value your satisfaction and hope to have the opportunity to serve you better in the future.
Service Hero
28 Jul 2023
Verified review
Good hats, poor returns
Good hats, poor postage and returns as despite listed as UK you have to send back to Sweden. Need to simplify the process
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Answer by Hatstore.co.uk
31 Jul 2023
Hi,
Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. Unfortunately, since Brexit we have no possibility to provide our Customers in UK return labels and therefore you have to pay for the return as we do inform you on the website I hope you will give us a new chance in the future! 😊
All the best!
Service Hero
12 Dec 2023
Verified review
Haven't received my parcel as yet - so to improve can you track parcels to make sure they are delivered.
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Answer by Hatstore.co.uk
12 Dec 2023
Hi,
Thank you for taking the time to share your experience! I am truly sorry to read that the package has been not delivered to you yet. Please get back to us to customerservice@hatstore.co.uk with your order info and I will personally look into your case
Viktor
Service Hero
4 Jun 2023
Verified review
Poor quality badges on caps.
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Answer by Hatstore.co.uk
5 Jun 2023
Hello,
thank you for your feedback.
It's a shame that you weren't completely satisfied with the quality.
Unfortunately, we did not receive any information from you.
Our customer service will now contact you. Maybe we can find a great solution for you :)
Service Hero
1 Jul 2023
Verified review
Poor customer service
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Answer by Hatstore.co.uk
19 Jul 2023
Hi,
I'm truly sorry to hear about your experience, and thanks for your feedback.
We are sad that you are not happy with our Customer Service, but I can see that we have responded to all your questions.
We are unfortunately not allowed copyrighted logo for Customization unless you will be able to provide us the written permission for the owner of logo that it could be used :( That is the law and I wish we would be able to do anything but our hands are tied in this case.
If you still have any questions please do not hesitate to reach out to us again however! :)
Service Hero
18 Jun 2023
Verified review
Long delivery
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Answer by Hatstore.co.uk
19 Jun 2023
Hello!
We apologize for the longer delivery time you experienced. We understand the frustration this can cause. Thank you for bringing this to our attention, and we appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact our customer service team.
Service Hero