Hatstore.co.uk- Logo - reviews

Hatstore.co.uk
Reviews:

719 reviews in the last 12 months4,701 total reviews  

4.64
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 10 Jan 2018
The Trustmark indicates trustworthy online retailers.
Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatstore.co.uk

Sort by  
Latest first
20 hours ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
20 hours ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
2 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
2 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
3 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
3 days ago
 Verified review

The last milliner's you'll need

I would give Hatstore pages of free ads in my newspaper if I owned a newspaper. For now, I will just take advantage of their superb service and buy hats from them.
Report review
Answer by Hatstore.co.uk
22 minutes ago
Hi, Thank you so much for your incredibly kind words! We're thrilled to hear that you're satisfied with our service. Your support means a lot to us, and we're grateful for the opportunity to provide you with quality hats. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future! Service Hero
3 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
23 minutes ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
5 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
5 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
5 days ago
 Verified review
Amazing customer service and a quick turnaround. Would use hatstore again!
Report review
Answer by Hatstore.co.uk
5 days ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service and that you were pleased with the quick turnaround time. We strive to provide top-notch service to all our customers, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out. Service Hero
5 days ago
 Verified review

Reliable hat people!

Ordered a couple of times now from these guys & items have been delivered on time, as described & on time!
Report review
Answer by Hatstore.co.uk
5 days ago
Hi, We're delighted to hear that you've had positive experiences with us multiple times! Thank you for your continued support and for taking the time to share your feedback. Ensuring timely delivery and providing accurate descriptions are top priorities for us, and we're glad to hear that we've met your expectations. If you ever need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future! Service Hero
6 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
6 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
7 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
7 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
7 days ago
 Verified review
Speedy delivery
Report review
Answer by Hatstore.co.uk
7 days ago
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
8 days ago
 Verified review
Expensive products and postage
Report review
Answer by Hatstore.co.uk
8 days ago
Hi, Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us. Service Hero
9 days ago
 Verified review
Great prices and speed of service Quality of hats great 👍 Well done 👍
Report review
Answer by Hatstore.co.uk
8 days ago
Hi, Thank you so much for your kind words! We're thrilled to hear that you're pleased with our prices, speed of service, and the quality of our hats. Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know! 👍🎉 Service Hero
9 days ago
 Verified review
Fast delivery Good product Slightly cheaper prices? 🤞😏
Report review
Answer by Hatstore.co.uk
8 days ago
Hi, Thank you for your feedback! We're glad to hear that you're satisfied with the fast delivery and product quality. We're always striving to offer competitive prices, and we'll certainly keep your suggestion in mind. 😊👍 Service Hero
10 days ago
 Verified review
Great quality personalised hat.very quick turnaround from order to delivery and my dog loved it too. Would definitely recommend!
Report review
Answer by Hatstore.co.uk
8 days ago
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you're happy with the quality and turnaround time of your personalized hat. It's fantastic that your dog enjoyed it too! We appreciate your recommendation and look forward to serving you again in the future :) Service Hero
10 days ago
 Verified review
Perfect. Quick delivery as well.
Report review
Answer by Hatstore.co.uk
8 days ago
Hi, Thank you! We're glad to hear that you're satisfied with the quick delivery. Service Hero
11 days ago
 Verified review
Good communication and quick delivery.
Report review
Answer by Hatstore.co.uk
11 days ago
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
11 days ago
 Verified review
Report review
Answer by Hatstore.co.uk
11 days ago
Hi, Thank you so much for your great rating! We are glad that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero