Review summary
Customers consistently praise the excellent quality, solid craftsmanship, and attractive appearance of the furniture. Many feel the furniture offers great value for money and is reasonably priced for its quality. Customer service is often described as excellent, responsive, and helpful. Communication throughout the process is frequently highlighted as clear and effective, helping customers feel informed. Delivery is generally prompt and efficient, and the delivery staff are usually noted as polite, helpful, and respectful. Packaging is generally described as protective and careful. A few customers experienced delivery delays or minor issues. Some found packaging disposal difficult. While most issues, such as damaged or faulty items, are resolved quickly and satisfactorily, there are isolated cases where customers were dissatisfied. There are also a few negative experiences reported with delivery staff and customer service.
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Verified
Can't stop buying these beautiful pieces
The Jali natural chest is my 7th piece of furniture from Trade Furniture Company and ,as always , I absolutely love it . It sits beautifully with the rest and super useful with the large storage space but still looks sleek . As usual I have to stroke the wood every time I pass it .
Ordering was easy ,wait not long at all and the driver was super helpful, I live in 1st floor masionette and he went above and beyond to place the item in my front room . I cannot recommend this company enough
Verified
Beautiful furniture as always
As always, beautiful furniture. We now have over 10 pieces throughout our house (living, dining, conservatory and bedroom) and have been building the collection over several years. The older furniture is just as bright as it was when first bought and has lasted very well. It's very solid, the designs are nice and gives us some much needed storage. Delivery is great and we have never waited very long for it to arrive. Great company to deal with. We'll be back I'm sure.
Verified
The table and chairs we purchased are beautiful and complement our kitchen we have had an exceptional service from start to delivery .The delivery driver was brilliant I have just had a knee replacement done and the delivery was very professional and he put everything in my house for me
Well done Trade furniture all the team and give a great pat on the back for the delivery driver top guy
Kind regards
Terry &Sandra Horn
Verified
Not one complaint after many orders.
I’ve used this company for years placing many orders. The furniture is always of the highest quality and I have not had one single problem with any of my orders. Delivery is always highly professional, on time and items packaged extremely well. I will always use Trade Furniture Company when I need new furniture (the Dakota range is lovely) and highly recommend them.
Verified
Top class company !!!
Absolutely over the moon with our new table and chairs, the quality of the craftsmanship is second to none aswell as the care and attention taken to ensure the products came well packaged. Great price and very communicative when it came to the delivery process, I have already recommended The Trade Furniture company to family and friends and i will definitely be purchasing from here again.
Kind regards
Andy.
Verified
Beautiful furniture
Everything from ordering, arranging a delivery, the delivery itself. The Dakota furniture range is just beautiful. Solid and good quality. Delivered fully assembled and in perfect condition. I felt bad for the delivery driver as he was by himself and the furniture is heavy. My husband. Helped him. We unpacked and had the tv unit, coffee table, sideboard and bookcase all in place within about 30 minutes. I’ve already recommended both the furniture and the company to a few people
Verified
Issue with a scratch on the TV unit, was not impressed that customer service attempted to imply I caused the scratch.
Although, an alternative unit was delivered so that I was happy with.
The delivery person however was absolutely adherent. This man was exceptionally rude and somewhat arrogant, declined to engage with me throughout the delivery process. This made me feel extremely uncomfortable and vulnerable in my own home.
I was advised the new item we be unpacked and checked. When I queried this with the driver stated he wasn't told this in a very rude way I suggested ringing the company to get confirmation although he declined
I'm afraid the man needs training in basic communication skills.
Unfortunately, due to my experience I will not be using this company again.
Verified
Beautiful furniture
Beautiful furniture, quality craftsmanship. I absolutely love all my pieces. I would definitely recommend purchasing from this company. The service is great, and delivered with care. Have a strong man to place them though, they're delivered by 1 man with a trolley, these are very heavy solid pieces of furniture. They're well packed in a heavy duty box.
Verified
Beautiful furniture
The 1st time in my life ive opted for quality and not flat pack, im so happy I did, and that a friend recommended this Co, Ive had 2 orders and both gone quickly and smoothly, from ordering to delivery was only 1 week. Well packed, delivered with care from a friendly helpful driver. I would definitely recommend them.
Verified
Beautiful table and chairs, superb quality. I have previously purchased a mango coffee table and wanted this to match and they look stunning! Such good value for money. Highly recommend.
Only small negative was the delivery. It took a but longer than the maximum 10 days from order.
Verified
Another gorgeous piece
Second time ive bought from here now,the furniture is beautiful, slight issue with a drawer handle not fitting but rectified very quickly and new one sent out to me quickly.
Communication good and delivery efficient.will definitely purchase from here again
Verified
Excellent customer service.
First delivery arrived with slight damage, swiftly corrected with collection of the damaged item and a replacement product.
Very happy with the quality and price of this nest of tables.
Highly recommended company.
Verified
Excellent service
The delivery was scheduled between 06.00 to 07.00am on a Saturday. The driver contacted me the day before asking for a safe place to leave the package if I wasn't up to receive the package. The driver dropped the package off at 06.30 and left it at the agreed place. The service was excellent
Verified
Lovely piece of furniture . I've bought from this company before and it's quality and finish are perfect. Arrived carefully packaged and delivered with care. Excellent customer service. Highly recommend.
Verified
Lovely solid wood bookcase, sturdy and well made, exactly as advertised - looks fabulous. Great comms from purchase to delivery, all in all an excellent service, thank you
Verified
Great quality and reasonable price. Lead times on out of stock items can be a little frustrating but worth the wait. Wouldn’t hesitate to return as we already have!
Verified
Great customer service, sent a chat message to clarify a query shortly after placing my order & was ‘speaking’ with a person almost instantly. Quality product at a good price.
Verified
Very Satisfied Customer
Refunded me my delivery fee as the van had temporarily broken down en route and then delivered my item asap. Good communication and very happy with my item. MANY THANKS!
Verified
Fantastic service. Excellent item. Delivery team helpful and very polite. Highly recommend d this company and their delivery team. I am using again have ordered a second item.
Verified
I love the table. It is beautiful and of excellent quality.
The delivery man was very helpful and brought it up to my flat and into the living room. He also told me how to assemble it.
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