tradefurniturecompany.co.uk
Reviews:

2,850 total reviews   

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4.79

Excellent

2,850 total reviews

5
89 %
4
3 %
3
5 %
2
3 %
1
< 1 %

Review summary

Customers consistently praise the high quality, sturdiness, and attractiveness of the products. Delivery experiences are mostly positive, with several mentions of speed, professionalism, and helpful drivers. Customer service is frequently highlighted as excellent, helpful, and responsive. Communication is generally considered clear and helpful, with customers appreciating regular updates and responsiveness. Many customers recognize the furniture as offering great value for money. Most customers who experienced issues found them resolved quickly and satisfactorily. Some customers note delivery delays or issues. A few customers report negative experiences with customer service, and some mention ongoing problems that were not fully resolved.

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Reviewstradefurniturecompany.co.uk

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(34)
Community member 
2 Reviews
 Verified

Can't stop buying these beautiful pieces

The Jali natural chest is my 7th piece of furniture from Trade Furniture Company and ,as always , I absolutely love it . It sits beautifully with the rest and super useful with the large storage space but still looks sleek . As usual I have to stroke the wood every time I pass it . Ordering was easy ,wait not long at all and the driver was super helpful, I live in 1st floor masionette and he went above and beyond to place the item in my front room . I cannot recommend this company enough
Community member 
3 Reviews
 Verified

Beautiful furniture as always

As always, beautiful furniture. We now have over 10 pieces throughout our house (living, dining, conservatory and bedroom) and have been building the collection over several years. The older furniture is just as bright as it was when first bought and has lasted very well. It's very solid, the designs are nice and gives us some much needed storage. Delivery is great and we have never waited very long for it to arrive. Great company to deal with. We'll be back I'm sure.
Community member 
1 Reviews
 Verified
The table and chairs we purchased are beautiful and complement our kitchen we have had an exceptional service from start to delivery .The delivery driver was brilliant I have just had a knee replacement done and the delivery was very professional and he put everything in my house for me Well done Trade furniture all the team and give a great pat on the back for the delivery driver top guy Kind regards Terry &Sandra Horn
Community member 
1 Reviews
 Verified

Not one complaint after many orders.

I’ve used this company for years placing many orders. The furniture is always of the highest quality and I have not had one single problem with any of my orders. Delivery is always highly professional, on time and items packaged extremely well. I will always use Trade Furniture Company when I need new furniture (the Dakota range is lovely) and highly recommend them.
Community member 
1 Reviews
 Verified
Issue with a scratch on the TV unit, was not impressed that customer service attempted to imply I caused the scratch. Although, an alternative unit was delivered so that I was happy with. The delivery person however was absolutely adherent. This man was exceptionally rude and somewhat arrogant, declined to engage with me throughout the delivery process. This made me feel extremely uncomfortable and vulnerable in my own home. I was advised the new item we be unpacked and checked. When I queried this with the driver stated he wasn't told this in a very rude way I suggested ringing the company to get confirmation although he declined I'm afraid the man needs training in basic communication skills. Unfortunately, due to my experience I will not be using this company again.
Community member 
1 Reviews
 Verified
Beautiful table and chairs, superb quality. I have previously purchased a mango coffee table and wanted this to match and they look stunning! Such good value for money. Highly recommend. Only small negative was the delivery. It took a but longer than the maximum 10 days from order.
Community member 
1 Reviews
 Verified

Another gorgeous piece

Second time ive bought from here now,the furniture is beautiful, slight issue with a drawer handle not fitting but rectified very quickly and new one sent out to me quickly. Communication good and delivery efficient.will definitely purchase from here again
Community member 
1 Reviews
 Verified
Excellent customer service. First delivery arrived with slight damage, swiftly corrected with collection of the damaged item and a replacement product. Very happy with the quality and price of this nest of tables. Highly recommended company.
Community member 
1 Reviews
 Verified
Lovely piece of furniture . I've bought from this company before and it's quality and finish are perfect. Arrived carefully packaged and delivered with care. Excellent customer service. Highly recommend.
Community member 
1 Reviews
 Verified
Lovely solid wood bookcase, sturdy and well made, exactly as advertised - looks fabulous. Great comms from purchase to delivery, all in all an excellent service, thank you
Community member 
2 Reviews
 Verified
Great quality and reasonable price. Lead times on out of stock items can be a little frustrating but worth the wait. Wouldn’t hesitate to return as we already have!
Community member 
1 Reviews
 Verified
Great customer service, sent a chat message to clarify a query shortly after placing my order & was ‘speaking’ with a person almost instantly. Quality product at a good price.
Community member 
1 Reviews
 Verified

Very Satisfied Customer

Refunded me my delivery fee as the van had temporarily broken down en route and then delivered my item asap. Good communication and very happy with my item. MANY THANKS!
Community member 
1 Reviews
 Verified
Fantastic service. Excellent item. Delivery team helpful and very polite. Highly recommend d this company and their delivery team. I am using again have ordered a second item.
Community member 
1 Reviews
 Verified
I have had fantastic service with your company, it was delivered by a lovely polite gentleman, in my opinion you couldn’t do anything better.
Community member 
3 Reviews
 Verified

Customer Service, Excellent

I cant yet rate the delivery, but Customer Services and communication has been excellent, They have kept in touch with delivery dates and an addition to the order.
Community member 
1 Reviews
 Verified
Excellent service Goods very well wrapped and delivery as per schedule Really pleased with mirror and shelves all good quality
Community member 
2 Reviews
 Verified

Beautiful crafted furniture

The selection of beautiful furniture is vast, plus they deliver very quickly . The delivery drivers are very respectful & friendly.
Community member 
1 Reviews
 Verified
I am impressed with this company, a pity they don’t take the packing away. I am 87 years old and have struggled to get rid of the packaging. Otherwise I like the furniture and the quality
Community member 
1 Reviews
 Verified
Great service & shelves are really good quality great value would highly recommend this company.

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