Review summary
Customers consistently praise the effectiveness and reliability of the products, highlighting the straightforward and easy ordering process. Many also appreciate the speed and reliability of delivery, as well as the helpful emails and advice provided by the shop. Some customers, however, mention occasional issues such as product ineffectiveness, large granule size, or the presence of weeds. There are also reports of late or missing deliveries, equipment incompatibility, and a lack of detailed responses or follow-up from customer service. A few note unresolved issues or difficulties in receiving replies.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsMOOWY
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Ordered product but didn't receive
Reply from MOOWY
Thank you for your feedback! We have already reached out to you through email regarding your order!
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Very good product and the Emails they send you are very helpful
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Great product and advice with really quick delivery
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Good service and good products
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Your fertiliser granules are too large to effectively be dispersed in the spreader you provide.
Reply from MOOWY
Thank you for your feedback. Normally, our fertiliser granules should pass through the spreader without any issues. We’ve sent you an email to check where the problem might be. We’re happy to help you!
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This batch of seed has led to my grass being full of weeds. Previously had no issues
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Burnt patches of my lawn now need to find a way to fix them
Reply from MOOWY
Thanks for your feedback! Please send us a few photos of your lawn at hello@moowy.co.uk, we’ll be happy to take a look and help you fix it.
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NOT HAD A REPLY TO MY EMAIL FROM 19TH REQUESTING A REFUND DUE TO PRODUCT NOT WORKING AS ADVERTISED, PRODUCT HAD ABSOLUTELY NO EFFECT ON MY LAWNS.
I AM EXTREMELY DISAPPOINTED AT THE LACK OF RESPONSE.
Reply from MOOWY
We’re very sorry for the delayed response. Your case needed to be reviewed with our team, which unfortunately took longer than expected. We completely understand your frustration and we have since been in touch with you. Our sincere apologies again for the inconvenience.
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