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Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the linens and towels. Many appreciate the wide variety and beautiful selection available, as well as the vibrant colors and attractive designs. Customer service is generally described as excellent, with responsive and supportive staff, and many customers are satisfied with prompt and efficient delivery. Some customers have experienced delays and courier issues with their deliveries, leading to frustration. There are also occasional discrepancies noted between product descriptions and actual colors. A few customers mention a lack of response from customer service when dealing with delivery concerns.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswww.le-jacquard-francais.com
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I purchased these items two weeks ago. But they never arrived.
A parcel from France sent my My Origines for which the postage was much less arrived in half the time.
I was informed this would arrive on Thursday and I waited in for it.
It is in Germany for some reason.
But nobody at Fedex or Le Jacqusrd has any idea when it will arrive.
Reply from www.le-jacquard-francais.com
Dear Customer, please find below the information we received from our carrier, FedEx, on Friday regarding your package.
"The tracking information indicates that the shipment is still at the GHFH hub in Germany. Customs clearance was recorded on October 13. We will notify you as soon as we have more information.
We apologize for the delay and appreciate your patience. Please be assured that we are closely monitoring the situation and will keep you updated.
Le Jacquard Français
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The best linen you can buy.
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The delivery was smooth and fast. The product excellent quality
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Les problèmes de me livraison.
Les problèmes de me livrer ma commande est plutôt le problème de UPS. Ça a duré une journée extra et la livraison ne s'est pas passé comme on a annocé! 👎🏼
Reply from www.le-jacquard-francais.com
Chère Madame,
Nous vous remercions d’avoir pris le temps de partager votre expérience.Nous accordons une attention toute particulière à chaque retour de nos clientes, et c’est avec regret que nous prenons connaissance de votre déception.Nous allons faire suivre votre message à notre service logistique.
Sincèrement,
Le Jacquard Français
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The tablecloth was nicely presented in a box and had a large gift bag.
However another huge bag was sent for the smaller items. I wish it was a smaller ( medium) size, relevant to the content.
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Beautiful tablecloth arrived promptly to the UK. Very impressed with delivery. Quality, obviously, is second to none 😊
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Festin placemats
I got a lot of tracking info. The package arrived safe.
The fabric transported me to the medieval times where fabric were vivid, hand-wowen, and without any synthetics.
It was a luxury experience.
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Great Quality at a Reduced Price
I really like the quality, the prompt delivery, and the reliability of the service. The tablecloth was described as cranberry, but it’s actually more of an orange shade. I’m not terribly disappointed, though. I’ll be able to create a beautiful table setting with it next autumn.
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