Trustmark
Certified since: May 27, 2024Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers are overwhelmingly impressed with the quantity, strength, and variety of jets and additional features in the bathtubs and jacuzzis. The overall build and material quality of the products receive very positive feedback, with many describing the tubs as beautiful and well-made. Customer service is frequently highlighted as friendly, responsive, and helpful, with several instances of quick problem resolution. Most users find installation straightforward and easy, and customers appreciate the ability to customize models and select features, colors, or adaptations, often exceeding expectations. Many customers mention delays and issues with shipping or delivery, although most ultimately receive their products and appreciate the communication. Some customers faced issues with incorrect or missing accessories and parts, but generally received resolutions after contacting support. A few users mention the need for an electrician or extra steps during installation.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswebofhydromassage.co.uk
(0)
(0)
(7)
(13)
(27)
Verified
Jacuzzi Bathtub
Just received my order and wanted to leave a quick review. We purchased the whirlpool bath called Delos, without the heater. Our plumber checked all the functions already and everything works perfectly fine. The only thing I'm not rating it five stars is because it is quite loud when you turn everything on at the same time.
Verified
Great jacuzzi
I'm here to rate the product: HIDRA. Got it in the size 170, standard edition.
The tub is made out of regular acrylic, like any bathtub.
The exterior can not be removed, but you actually don't need to. Everything is placed at the backside.
The installation was very straightforward, like a regular bath.
The pillows are removable, which I just wanted to mention because I think it is great to clean everything easier.
The only suggestion I would do, is to change the shower hose because if not, it can not be used as a regular shower. At least it didn't work for us. It's like 1,5 long.
You can choose between the water and the air jets. The water jets are very strong. We were happily surprised by it.
Verified
Hot Tub Elysium
I'm in love with the hot tub. This exceeded my expectations. It's better than any hot tub I've tried.
Verified
Coln St. Dennis
I particularly liked how easy everything was. I don't think that there is anything you could do better.
Verified
Nice bath
Verified
Jacuzzi bath Hidra
The headrests came in black although I'm pretty sure I ordered them white
Verified
Black freestanding bath
Very nice finish. The black acrylic shines exactly as I thought it would. It is very good quality.
Verified
Delos jacuzzi
You need to improve the shipping times, and it would be great if the carrier could come with someone else to bring the tub inside. The tub itself has the most jets I've ever seen. I already had one and was looking to replace it and I have to admit that this one is has way more jets. I will update you once I get it installed.
Verified
Round shaped whirlpool spa
I’m very happy with the spa overall. The quality is great, it looks amazing with the lights and jets, and the price was excellent, especially with free shipping included. Delivery took a bit longer than I expected (about 10 days), but the product itself fully meets my expectations. I would recommend it.
Verified
No taps were included
I bought the freestanding bathtub in black called Oxia. It looks incredible and fits our bathroom design perfectly. I give it four stars because the taps were not included and you have to purchase them seperately.
Verified
Great assistance! I even got an additional discount on our order. The shipping was two weeks. I read some comments that it took way longer... so I thought it would be a month or so, but it took a week and a half actually.
Verified
Beautiful design and great deal
I was looking for a black bathtub and I got lucky! I even got it with an additional discount and free shipping.
I ordered this one: https://www.webofhydromassage.co.uk/freestanding-baths/anafe-black-freestanding-modern-bath.html
It has a beautiful timeless design and just looks fantastic!
Verified
Jacuzzi bath for holiday inn
We purchased one Hidra to see if it would meet our expectations first, and it surpassed all of them. We ended up buying two more for our holiday inn. The shipping does take longer than stated. But it gave us time to condition the bathrooms anyway.
Verified
Very good purchase
I didn't expect such a high quality, I'm very impressed. My sister will get herself the same jacuzzi bath but without the glass front which we got. The jets are definitely the outstanding feature. I highly recommend the brand!
Verified
Excelent customer service! You can ask Laura anything! I was impressed. She could even help our electrician! If you read me, you're doing a great job sweetie!
Verified
Nice
Verified
Fair - good product, but longer shipping
The product we got is the jacuzzi bath Delos. It has a traditional design which I preferred, and offers a lot of jets. But it took them longer than expected. I hoped I would get it in 2 - 3 days, or at least in one week. Furthermore, they don't bring inside!
Verified
Beautiful corner bath
I purchased the standard version of the corner bath called Milos for my grandma and she loves it. Please note that the courier does not bring the bath inside, they place it outside and leave.
Verified
Delos Jacuzzi
You don't need to buy anything else. The jacuzzi comes ready to be connected to the mains and inlets, with all the flexible pipes needed, taps, shower and even headrests. It's all included.
Verified
Lovely customer service. We felt very supported.