Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
16 Nov 2023
Verified review
I have used puzzle you before so didn't hesitate when I decided to use it again owing to the fact I was pleased with the service and the result of the jigsaws previously. If there was a problem this time it was because not being very technically minded and having a number of photos to arrange on my picture I couldn't turn the computer off to return to it later as I would lose what I had done, consequently i was on it on and off of it all day finishing at eight o'clock in the evening owing to the fact I couldn't return to it the next day If there is a way of turning the computer off without losing what I have done I would like to know please. I am 75 years of age and not of the younger generation and feel I could have done a better job of my creation if I could have returned to it the next day.
I have bought these puzzles every year for family and friends at Christmas. Even before the changed their name from myphotopuzzle. Whilst the quality has always been excellent, this year we had a slight issue with the cut of the pieces, it was as though once printed, the puzzle had been cut on an angle, so pieces in the top right corner were huge, and pieces in the bottom right corner were less than half thier normal size, and as such didn't fit together properly.
Although this might sound like I'm giving negative feedback, in truth I really just want to make PuxzleYou aware of the issue. I have in fact had nearly 10 years of great products from them and would rate them highly.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for puzzleYOU UK
Filter
Rating
Sort by
Relevance
8 days ago
Verified review
The packaging box puzzle etc were fantastic.. I am so pleased with it and can’t wait to give it to my mother in law for her birthday!
Everyone that has seen it are very impressed!
Thank you .
I will be ordering another .
Report review
4 days ago
Verified review
My first order so pleased
My first order and I was kept informed all the time from order to delivery. I can’t open the puzzle as I’ve got it for a present but it is boxed beautifully and I’m looking forward to seeing their faces
Report review
8 days ago
Verified review
Great products and fantastic customer care from start to finish, in particular when an item in my order arrived broken.
No questions, no quibble - sorted and replaced.
Very highly recommended.
Report review
9 days ago
Verified review
Great customer service
Our puzzle initially arrived with a damaged presentation box, PuzzleYou made it easy and simple to arrange the replacement, the replacement looks great and we are pleased.
Report review
6 days ago
Verified review
Wedding present puzzle
Fast, efficient and perfect! Excellent company and the perfect present. Thank you all involved in my order, it could not have gone more smoothly.
Report review
6 days ago
Verified review
Good people to deal with.
The website was easy to use. The price was reasonable, the puzzle arrived quickly and is of good quality. Good people to deal with.
Report review
29 Jun 2024
Verified review
Loving our Puzzle
Cheeky present for husband, excellent quality and very well presented. Would definitely recommend.
Report review
10 Jul 2024
Verified review
Lovely jigsaw but a piece missing or would have been a 5 star. It was expensive and a gift so was disappointed.
Report review
Answer by puzzleYOU UK
11 Jul 2024
We apologise for the fact that you have received a puzzle, of which some pieces seem to have ended up in the wrong place. In this unpleasant case, you can rely on the quality guarantee given by us. If you let the recipient of the puzzle take a photo of the jigsaw puzzle, showing the places with the missing pieces and send it to service@puzzleyou.co.uk, the service team will make sure the puzzle is complete again as soon as possible.