Review summary
Customers overwhelmingly praise the careful, secure, and professional packaging of products, which ensures items arrive fresh and undamaged. Many highlight fast, punctual, and reliable delivery as a strong point of the service. The high quality, freshness, and broad selection of products are consistently commended. Customer service receives frequent mention for being friendly, helpful, honest, and responsive, especially in resolving issues or processing refunds. Some customers also appreciate the good prices and special offers available. Opinions on the website are mixed, as some customers find it easy to use, while others experience issues with speed, login, and outdated features. Additionally, while some appreciate the prices, others find certain products and delivery fees to be expensive.
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How Trusted Shops prevents fake reviewsReviewsuk.foodplu.eu
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Verified
Duzo produktiw do wyboru , czesto zmieniajoce sie oferty ktore trafiajo do kazdego klijenta .Latwosc zamowienia I opcje dostaw .Paczki zawsze dokladnie zapakowane , wszystko zawsze jest w doskonalym stanie I swieze . Zamawiam juz od Food Plus juz ponadad 3 lata I jestem niezmiernie zachwycona jet to moj ulubiony sklep Internetowy polskich produktow .Goroco polecam!!!!
Reply from uk.foodplu.eu
Dziękujemy za pozytywną opinię. Zapraszamy do ponownych zakupów :)
Verified
Excellent service, highly recommended.
I received my order in perfect condition, no missing items, no substitutes (as requested), and by a friendly driver in good time.
All the items were exactly as described and had a very good shelf life.
FOOD plus also has an excellent customer service, friendly, efficient and helpful.
Highly recommended - Five Star ⭐⭐⭐⭐⭐
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Honest supplier of hard to find European goods
Items well packed and in perfect condition. Very good shelf life dates. Delivered on time by a friendly, helpful and efficient driver. My order was missing 1 item and I was refunded without having to ask or pursue the matter. Very nice to deal with a reliable, honest supplier. Highly recommended and I will be buying again.
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Very good choise of products , good quality and delivered on time . Everything very well packed and protected inside the outer box so it arrives in good shape in spite of what the couriers do to it.
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
In my opinion, products are not updated properly on the website.
All the problems, which I would like to say about our related to your website.
It seems that it has been made on some old engine.
It’s frustrating when you must login each time when I’m coming to the website. The website of the shop not remembering your login details.
I’ve also noticed that the website is very slow when you start to add the products to the basket.
It would be better if you could add the products by clicking on them straight from your last order
Reply from uk.foodplu.eu
Thank you for your suggestions regarding the website. We will forward them to our technical department. Please note that you can save your password when logging in. When you try to log in again, simply start typing your login name and the saved password will appear. Best regards.
Verified
Bardzo dobry sklep jest najlepszy mają bardzo duży wybór produktów wszystko świeże świetnie zapakowane i co najważniejsze bardzo miła obsługa polecam
Reply from uk.foodplu.eu
Dziękujemy za pozytywną opinię. Zapraszamy do ponownych zakupów :)
Verified
Delivery of 20 bottles of wine.
Ordered 20 bottles of wine. Delivered by DPD 2 boxes on a Saturday. One box contained 2 broken bottles of wine. Informed Food + same day, received reply first thing Monday asking for photographs. Sent photographs but they did not received them. I explained the problem and they immediately refunded my money. Later I found a incorrect description of a wine on their site, they thanked me and stated the would correct the description.
It was nice to be treated as a customer and to have the problem resolved very quickly. Well Done.
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Im verry grateful about the quick delivery and hand writed note to my boyfriend.
Thank U so much ❤️
Verified
Great service, all items were packed very well with cardboard ribbons. Amazon could do with learning from this company! 😀
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Great Polish food
The food is great. Little expensive in places , delivery is very quick and very well boxed and preserved.Delivery is quite expensive if you don’t buy the specials to cancel out the delivery costs. Overall once bought never to be bettered.
Reply from uk.foodplu.eu
Thank you for your feedback. You can also take advantage of free delivery when you spend a minimum of £99. We look forward to seeing you again!
Verified
Bardzo zadowolona!
Wszystko dobrze zapakowane, słoiki poowijane starannie w bąbelki a schłodzone produkty zabezpieczone folią termoregulacyjną. Otwieranie paczki przypomina dawne czasy "przesyłek od mamy z Polski;)" Bardzo dziękuję!
Reply from uk.foodplu.eu
Dziękujemy za pozytywną opinię. Zapraszamy do ponownych zakupów :)
Verified
Fantastic service! I needed a higher amount of a certain product, which was then ordered for me. Every delivery so far has been fast and secure. Great packaging so no damage in transport. Highly recommend!
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Jako kilkuletni klient jestem zadowolona z zamówionych produktów i procesu zamawiania. Większość zamówień była/jest w porządku. Zdarzyło się parę razy że był pominięty jakiś produkt, ale po wysłaniu wiadomości email otrzymalam zwrot kosztu. Nadal będę korzystać ze sklepu , tylko czasami ceny są wygórowane 🤗
Reply from uk.foodplu.eu
Dziękujemy za pozytywną opinię. Zapraszamy do ponownych zakupów :)
Verified
As always reliable. Very quick delivery this time, all items received, small refund received due to the promotion which was not included on the website but it was in the store.
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
fast shipping, everything safely packed, at a low price and a large number of products
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Bardzo dobrze zapakowane, jestem miło zaskoczona. Jedyny minus to taki że niektóre produkty są 2 razy droższe niż w lokalnym polskim sklepie do tego dochodzi jeszcze koszt wysyłki...Cenowo nie za bardzo opłacalne aczkolwiek ja na pewno jeszcze zamówię bo ze względu na problemy ze zdrowiem /ruchowe opcja wyjścia do sklepu odpada. Pozatym naprawdę szybko ogarnięte paczka doszła w 2 i pół dnia od złożenia zamówienia. Jakość produktów bardzo dobra
Reply from uk.foodplu.eu
Dziękujemy za pozytywną opinię. Informujemy, że możesz również korzystać z darmowej dostawy przy zakupie jednego z określonych produktów i użycia kodu rabatowego w podsumowaniu zamówienia. Szczegóły znajdziesz na naszej stronie internetowej. Zapraszamy do ponownych zakupów :)
Verified
Easy to use website, had what I was looking for, unfortunately didn't notice the cut off delivery dates for Xmas delivery until I had paid and submitted the order. Phoned and they were understanding and cancelled my order and issued a refund.
Reply from uk.foodplu.eu
Thank you for your feedback! This information was included in the order confirmation email, on the home page of our online shop, and on our Facebook page. Best regards! You are welcome to visit our online shop again :)
Verified
Profesional service
Just one more comment-Website need upgrading for easier shipping
Reply from uk.foodplu.eu
Thank you for your positive feedback. We will forward your suggestion to the appropriate department. You are welcome to visit our online shop again :)
Verified
Awesome- make your dreams come true!
Great shop! Always help even if they run out of my fav pieczen rzymska, they inform me when it is available and huge respect for fixing me and sending the cheese buns!!! I love them! Thank you. Please, remember this, as I always will order those two products! You are awesome!!!!!! Thank you!!! <3 Aleks
Reply from uk.foodplu.eu
Thank you for your positive feedback. You are welcome to visit our online shop again :)
Verified
Jakieś opakowania były uszkodzone. Ale refused był natychmiastowy. Bardzo dobry series.
Reply from uk.foodplu.eu
Przepraszamy, że spotkała Cię taka sytuacja. Dokładamy wszelkich starań, aby produkty były odpowiednio zabezpieczone w dostawie. Przekażemy również prośbę do firmy kurierskiej o staranny transport paczek. Cieszymy się, że udało się rozwiązać tę sytuację. Mamy nadzieję, że do nas wrócisz! :)