FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,515 reviews in the last 12 months17,142 total reviews  

4.89
Excellent

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Certified since: 24 Oct 2013
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FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

8 Dec 2022
 Verified review
The usual futureshop performance. ie. One of the best selection of genuine cables, etc and options in the business, easy to negotiate website, competitive prices, very quick deliveries (and that's saying something at the moment ), and superb knowledge and friendly customer service where nothing is too much trouble.
MW
Mark W.
Exeter.

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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14 Nov 2023
 Verified review

Cable para altavoz Audioquest Type 5.

Buenas tardes!. Me gustó la rapidez con la que se realizaron las gestiones del pedido y del envío (Royal Mail); han sido realmente eficientes; lo que no me ha gustado es que el cable ha llegado embalado en una caja de cartón y envuelto en un plástico; se ha incluido en la caja una pequeña esponja. Este cable lo he visto embalado en la propia caja de la marca (Audioquest) de 2,5 m en el que se detallan las características y especificaciones y además trae una pequeña herramienta (llave) para apretar o aflojar las conexiones; no venía la llave ni tampoco embalado en su caja; esto realmente no me ha gustado. Añadir por último que el cable es excelente.
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Answer by FutureShop.co.uk
16 Nov 2023
Thank you for taking the time to share your feedback on your recent shopping experience with Future Shop. We are delighted to hear that you were pleased with the efficiency of our order and shipping processes through Royal Mail. Our team strives to provide fast and reliable service to all our customers. However, we apologise for the inconvenience caused by the packaging of the cable you received. Our team is constantly working to improve our packaging methods to ensure the safe delivery of our products. We appreciate your feedback and will take it into consideration for future improvements.
9 days ago
 Verified review

Prompt Response and Great Burn-in Service

Future Shop contacted me after checking out the cable length that I had ordered were out of stock. They offered to custom make the cable immediately to the spec. if I don't want to wait for the replenishment from the manufacturer. The cables I received are well made and performed superbly. They also provide cable burn-in service without additional charge.
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Answer by FutureShop.co.uk
9 days ago
Thank you for taking the time to share your experience with Future Shop. We are delighted to hear that our team reached out to you regarding the out of stock cable length and offered to custom make it to your desired specifications. We understand the importance of timely delivery and are glad to know that you were satisfied with the quality of the cables you received. We take great pride in providing our customers with top-notch products that perform superbly.
9 Nov 2023
 Verified review
Future shops had the right goods for a good price. But delivery via Royal Mail was atrocious. A tracking process that did not track. The goods seemingly stuck for days in the initial depot, with no meaningful updates. Future shop were very helpful in this. But perhaps they could switch delivery services say to parcel force?
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your feedback on your recent experience with Future Shop. We apologise for any inconvenience caused by the delivery process via Royal Mail. We understand the frustration of not being able to track your package and the delays in the initial depot. We are glad to hear that our team was able to assist you during this time
SB
Sean B.
Belfast
13 days ago
 Verified review
Quantum Science Yellow fuses arrived promptly after burn in. The difference was immediately audible, first via Cyrus CDT XR, then including Cyrus i9 XR. More detail was disclosed but music remained warm and emotional, dynamics powerful, just better all round. I might slow down my quest for the Cyrus PSU XR now🤣👍
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Answer by FutureShop.co.uk
11 days ago
We are glad to hear that our Quantum Science Yellow fuses arrived promptly and made a noticeable difference in your audio experience. We pride ourselves on providing high-quality products that enhance our customers' enjoyment of music. Thank you for your review of Future Shop!
14 Nov 2023
 Verified review

HDMI Cables.

I was looking to buy very high quality HDMI cables. The brands on offer are very wide ranging, so I decided to seek advice via a telephone call. The information I received was impartial and very useful in narrowing down brands to consider purchasing. Having placed an order dispatch was the same day.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We are glad to hear that you were able to find the perfect HDMI cables for your needs. Our team takes pride in offering a wide selection of high-quality brands to our customers. We are also happy to hear that you took advantage of our telephone service and received helpful and impartial advice. Our goal is to ensure that our customers have all the necessary information to make informed purchasing decisions. We are committed to providing excellent customer service, and we are thrilled to know that your order was dispatched on the same day. We hope you continue to enjoy your purchase.
AR
Armando R.
Bellinzona/Svizzera
8 Nov 2023
 Verified review

WhatHIFI

Gentlemen, I have no negative conditions regarding Future Shop. I can order in other stores but I like FS, ok? As regards order 200244012, nothing has arrived yet so I'll wait. I have lost the Trusted Shops emails and if this is a problem, please send these emails to me. Thank you and goodbye. Armando
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Answer by FutureShop.co.uk
14 Nov 2023
Hi Armando, Thank you for your positive review of Future Shop! We are glad to hear that you have had a good experience with our company. We strive to provide the best service to our customers and are happy that you chose us over other stores.
10 days ago
 Verified review

Great product, excellent service, fast delivery.

Product came very well packed, delivery was really fast and supported with a tracking number, product is exactly as described and performs beautifully. I wouldn't hesitate a moment to do business with Futureshop again, with the company that demonstrates such high level of business ethic.
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Answer by FutureShop.co.uk
9 days ago
We are thrilled to hear that your product arrived in excellent packaging and that the delivery was fast and supported by a tracking number. We take pride in accurately describing our products and are happy to hear that it met your expectations. Thank you for taking the time to leave such a positive review of your experience with our company, Future Shop.
2 Nov 2023
 Verified review

Very good service

Good product information. Wedsite is user-friendly. Fast Delivery. Order invoice was presented with comprehensive details that you knew what you had bought. Product received was exactly what you saw on their website.
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3 days ago
 Verified review
Excellent service, friendly staff that keep you informed about the progress of your order, even when I had an issue with one order it was rectified immediately after just one phone call couldn’t ask for more.
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Answer by FutureShop.co.uk
2 days ago
Hi Peter, Thank you for your review of Future Shop! We are delighted to hear that you had an excellent experience with our service and found our staff to be friendly and informative. We strive to provide the best possible service to our customers and we are glad that we were able to rectify any issues promptly.
3 days ago
 Verified review
The extensive range of cables available (in stock) from futureshop gave me confidence in making my first foray into this area of hifi. Excellent service only limited by my lack of disposable income.
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Answer by FutureShop.co.uk
2 days ago
Hi Earle, Thank you for taking the time to leave a review for Future Shop. We are glad to hear that our extensive range of cables gave you the confidence to explore the world of hifi. Our team at Future Shop strives to provide excellent service to all our customers.
3 days ago
 Verified review
Great selection of cables at reasonable prices. Shipping is quick to the European Union. I am a long term occasional customer and over the years Futureshop has maintained excellent standards.
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Answer by FutureShop.co.uk
2 days ago
Hi Alan, We are happy to hear that you are satisfied with our selection of cables and find our prices reasonable. It is also great to know that our shipping to the EU is quick. We value your loyalty as a long-term customer and are committed to maintaining our excellent standards. Thank you for your review of Future Shop!
9 Nov 2023
 Verified review
Extremely fast communication and processing! Very thoroughly packaging, the state of the articles absolutely impeccable, really nothing left to be desired, thank you very much!!!
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for taking the time to leave us such a positive review for your recent experience with Future Shop. We are delighted to hear that our communication and processing was extremely fast, and that you were pleased with the thorough packaging of your items. We always strive to provide our customers with impeccable products and service, and we are glad we were able to exceed your expectations.
15 Nov 2023
 Verified review
I have used futureshop on a number of occasions and found them to provide an excellent service. Delivery has been timely and cables exactly as ordered. Keep up the good work.
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Answer by FutureShop.co.uk
16 Nov 2023
Hi Brian, Thank you for taking the time to share your positive experience with Future Shop! We are delighted to hear that our service has met your expectations and that our deliveries have been timely. We always strive to provide excellent service and we are glad to know that we have succeeded in doing so for you.
10 Nov 2023
 Verified review

Excellent Customer Service

Excellent customer service. I was telephoned regarding a cable order to check I had the correct plugs specified. So many other retailers would just blindly send the product.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your positive review! We take great pride in providing exceptional customer service at Future Shop. We understand the importance of ensuring our customers receive the correct products and we are happy to hear that our team took the time to confirm your cable order specifications.
3 days ago
 Verified review

QED coaxial cable

Ordered a QED coaxial cable. Good e-communication from business and cable arrived promptly. Very satisfied with service and would recommend them and order from them again.
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Answer by FutureShop.co.uk
2 days ago
Hi Richard, Thank you for taking the time to leave a review for Future Shop. We are delighted to hear that you had a positive experience with our company. At Future Shop, we strive to provide excellent service to our customers and we are glad to know that our e-communication and prompt delivery met your expectations.
3 days ago
 Verified review

Speaker wire

Was recommended by someone else for the wire I needed This wire was a great deal and was delivered on time Would recommend and definitely would use again
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Answer by FutureShop.co.uk
2 days ago
We are delighted to hear that you were recommended by someone else and that our speaker wire was a great deal for you. We take pride in providing high-quality products and timely delivery. We appreciate your recommendation and look forward to serving you again in the future.
11 Nov 2023
 Verified review
Professional approach. Great selection of higher end products. Easy to understand the website. Good honest reviews. Just a nice place to be ... Thank you
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your positive feedback on Future Shop! We are glad that you appreciate our professional approach, wide selection of high-end products, and user-friendly website. We take pride in providing honest reviews to help our customers make informed decisions.
PB
Paul B.
Stevenage
15 Nov 2023
 Verified review

For all my cables.

I have been using future shop for all my cabling needs for years extremely helpful and knowledgeable staff and great prices.! Highly recommended...
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Answer by FutureShop.co.uk
16 Nov 2023
Hi Paul, Thank you for taking the time to leave such a positive review about your experience with Future Shop. We truly appreciate your loyalty and trust in us for all your cabling needs over the years.
8 Nov 2023
 Verified review

Good guys, good service

It's their knowledge that sets them apart. The upgrades they have often need a little technical guidance. They are more than capable providing it.
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Answer by FutureShop.co.uk
14 Nov 2023
Hi Stevyn, We are glad to hear that you had a good experience with our team and services. Our knowledgeable staff takes pride in helping our customers with any technical guidance they may need, especially when it comes to upgrading their products. Thank you for your positive review of Future Shop!
17 Nov 2023
 Verified review

An advantageous purchase

There is a wide range of products, and so I found easily the appropriate and competitively priced cable, that was sent as short as possible.
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Answer by FutureShop.co.uk
11 days ago
We are glad to hear that you had an advantageous purchase and were able to find the perfect cable at a competitive price. Our team takes great pride in providing a wide selection of products and speedy delivery for our customers. Thank you for your positive review of Future Shop!