FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,408 reviews in the last 12 months17,655 total reviews  

4.92
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 24 Oct 2013
The Trustmark indicates trustworthy online retailers.
FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for FutureShop.co.uk

 Sort by  
Relevance
28 Feb 2024
 Verified review
Compared to the majority of large online retailers futureshop has a degree of specialist knowledge that is refreshingly welcome from staff who are also very involved and interested in your purchase without being patronising. They also carry a large range of quality hifi brands but of course cannot give you a personal audition of the product you wish to purchase. For this you need a local hifi dealer which for some of us are increasingly unavailable.
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Neil, It's wonderful to hear that you appreciate the specialist knowledge and genuine interest our staff bring to each interaction. We understand the importance of having knowledgeable guidance when making purchasing decisions, especially in areas like high-fidelity audio where personal auditioning is typically preferred. While we may not be able to offer in-person auditions, we strive to provide as much information and assistance as possible to help you make informed choices.
28 Feb 2024
 Verified review

I've been using FutureShop for years, and they've never let me down.

They are very knowledgeable, and happy to advise you for free. They keep a good stock of excellent quality A/V, audio and power cables, and they'll bend over backwards to help you find what you need at a price you can afford. They even offer a free 'burn in' service for interconnects and speaker cables. They ship them quickly too. This is why they've become my go-to cable supplier.
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Mark, It's fantastic to hear that you've had such a positive experience with us! Providing knowledgeable advice, maintaining a wide selection of high-quality products, and offering valuable services like the 'burn-in' service are all part of our commitment to customer satisfaction. We're honoured to be your go-to cable supplier, and we'll continue to strive to meet and exceed your expectations.
13 days ago
 Verified review

Cables - which ones? Let FS help you

I was in the market for a new interconnect cable and power cables but wasn't sure which way to go. Future Shop advised and actually did them selves out of a sale as I already had the cable needed. However, other items were also discussed and I was impressed with their professionalism so returned with my spare cash for a power cable.
Report review
Answer by FutureShop.co.uk
9 days ago
Hi Matthew, Thank you for taking the time to share your experience with Future Shop. We are glad to hear that our team was able to provide professional and helpful advice for your recent cable purchase. Our goal is to always provide our customers with the best solutions for their needs, even if it means not making a sale. We appreciate your support and look forward to assisting you in the future.
13 days ago
 Verified review

Brilliant service highly recommended

Brilliant service however a situation arose regarding my speaker cables with me being unable to proceed with the order. After one phone call my order was cancelled a full refund was issued. Thanks very much for your professional service hopefully I will be able to fulfill my order with you at a later date.
Report review
Answer by FutureShop.co.uk
9 days ago
Thank you for taking the time to leave a review about your experience with Future Shop. We are glad to hear that our service was brilliant and that you were satisfied with our professional service. We appreciate your feedback and look forward to serving you again soon.
6 Mar 2024
 Verified review

Furutech e-TP66E

I have made purchases from Futureshop in the past. Despite the fact that I live abroad in the UK, the distance does not bother me at all, as the Royal Mail works perfectly. Futureshop website provides excellent service. Once again I am convinced that professionals work there.
Report review
Answer by FutureShop.co.uk
9 days ago
Thank you for sharing your experience with Future Shop. We are happy to hear that despite living abroad, you were able to easily make purchases through our website and that the Royal Mail service worked well for you. We take pride in providing excellent service to our customers and it is reassuring to hear that our team of professionals is delivering on that promise.
1 Mar 2024
 Verified review

Always excellent service

Futureshop always gives excellent service, and any items ordered are despatched promptly. On the most recent occasion, I made a mistake with my order, and Futureshop immediately addressed my error and put things right for me, with no bother for me. Highly recommended
Report review
Answer by FutureShop.co.uk
9 days ago
Hi John, Thank you for your positive review of Future Shop! We strive to provide excellent service to all of our customers, and we are glad to hear that your experience was no exception. We appreciate your recommendation and look forward to assisting you with any future needs.
5 days ago
 Verified review
Excellent and quick service provided to the client. Potential drawback: Orders from EU are significantly delayed. I ordered the item on 28FEB2024 and currently under clearance at the Greek Customs, further to delays on departure. Maybe you should see on this.
Report review
13 days ago
 Verified review
I liked the product description, and that of cable ‘burn in’ which I wasn’t aware of, and which was completed free (as an option). The product was speedily delivered and very well packed. Overall an excellent excellent buying experience.
Report review
Answer by FutureShop.co.uk
9 days ago
Thank you for your review of Future Shop. We are happy to hear that you liked our products description and learned about the 'burn in' process, which we offer as a complimentary option. We take pride in providing speedy delivery and ensuring our products are well-packed. Thank you for your feedback and we hope to continue providing you with excellent buying experiences in the future.
13 days ago
 Verified review

Another fine purchase.

I don’t think you could do anything better. Well pleased with all my upgrade purchases from Futureshop. First class experience, knowledge of customer advisors vast, with friendly and polite communication. Thank you Futureshop.
Report review
Answer by FutureShop.co.uk
9 days ago
Hi Christopher, Thank you for your review of Future Shop! We are thrilled to hear that you had a great experience with us and that you are well pleased with your upgrade purchases. Our customer advisors pride themselves on their knowledge and friendly communication, and we are pleased to know that it has not gone unnoticed. We appreciate your support and we look forward to serving you again in the future.
22 Feb 2024
 Verified review

Audioquest Rocket 11

Very quick service with a personal touch…e-mail reminder that I’d only ordered 1 speaker cable (that’s all I needed) and that only white was in stock, I’d ordered black. Stock does seem to be an issue looking at other reviews.
Report review
Answer by FutureShop.co.uk
25 Feb 2024
Hi Stuart, Thank you for your feedback! We're pleased to hear that you appreciated the personal touch and the quick service. We apologise for any inconvenience regarding the stock availability of the cable colour you preferred. We understand that it can be frustrating when the desired colour is not available. We'll certainly take note of your comments regarding stock availability and strive to improve in this area.
28 Feb 2024
 Verified review

Very helpful advice

I received very helpful advice over the phone by a member of staff who really knew the product range very well. He recommended a suitable speaker cable for my ceiling speakers, which I am very happy with. Highly recommended.
Report review
Answer by FutureShop.co.uk
29 Feb 2024
Hi Jake, We're thrilled to hear about your positive experience! Providing knowledgeable and helpful advice is something we take pride in, and we're glad that our staff member was able to assist you in finding the perfect speaker cable for your needs. Thank you for your recommendation.
PL
22 Feb 2024
 Verified review
I was not sure what the connection cable I needed was called. The website allows you to say what you are connecting to what. The cable provided is first class and really improves the sound of my technics record deck
Report review
Answer by FutureShop.co.uk
25 Feb 2024
Hi Paul, It's great to hear that our website's feature helped you find the right connection cable for your Technics record deck. We strive to make the shopping experience as convenient as possible, and we're delighted that you're satisfied with the quality of the cable and its positive impact on your sound experience.
19 Feb 2024
 Verified review

Great customer service

Had a problem with customer service which was quickly resolved by Mark who took the time and trouble to oversee my order. It's the mark (no pun intended) of a good company that responds to problems quickly.
Report review
28 Feb 2024
 Verified review
When I was hesitating to purchase, Mark showed up and helped me make the purchase. He was very kind and listened to me. Because of this, I am enjoying music now. I am always grateful to him.
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Gangil, It's heartwarming to hear about your positive experience with Mark! We're thrilled that he was able to assist you in making your purchase and that you're now enjoying your music. Providing attentive and helpful service is something we strive for, and we'll be sure to pass along your gratitude to Mark.
5 days ago
 Verified review
It is great related to the time for delivery. However, the speaker cable delivered is not fully matching the description. Ordered spade plugs. Delivered banana plugs.
Report review
TG
Tony G.
Runcorn
28 Feb 2024
 Verified review

Good customer service.

Placed an order with futureshop which was out of stock and was contacted on the day via email to let me know, offering an alternative product. Good customer service.
Report review
Answer by FutureShop.co.uk
29 Feb 2024
Hi Anthony, Thank you for sharing your experience! We're glad to hear that our team reached out promptly to inform you about the stock issue and provide an alternative product. Ensuring excellent customer service, even in unexpected situations like this, is important to us.
24 Feb 2024
 Verified review

QED cables received in good condition

This particular order took a bit more time to reach me due to some logistical issues, but I'm happy that I received it in the end. Thanks Mark for your assistance.
Report review
5 days ago
 Verified review

Great service

One item was out of stock, I was contacted immediately and offered an alternative that was a bit more expensive for the same price as ordered. Very good service.
Report review
29 Feb 2024
 Verified review
Ordered 4 speaker cables and 2 rca, both came quickly and cables had been perfectly cut and the banana plus on the end are amazing, will buy from here again
Report review
Answer by FutureShop.co.uk
1 Mar 2024
Hi Matt, We're thrilled to hear that you're satisfied with your recent order! Providing high-quality products and ensuring quick delivery are our top priorities. We're glad you appreciated the precision of the cables and the quality of the banana plugs. Thank you for your kind words, and we look forward to serving you again in the future!
2 days ago
 Verified review
Futureshop. Job done. QED USB. Decent sale price. Super quick delivery. Futureshop has a good selection of products. They are very reliable. Recommended.
Report review