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Review summary
Customers consistently praise the fast and prompt delivery, often highlighting next-day service and overall reliability. The customer service staff receive high marks for being helpful, friendly, professional, and easy to contact. Many customers mention that the staff are pleasant, cheerful, and caring during interactions. The ordering process is frequently described as easy, straightforward, and hassle-free, whether done online or over the phone. Product quality, comfort, and reliability are also commonly cited as positive points, with several customers satisfied with the absorbency of the products. However, some customers express concerns about the absorbency level, particularly wishing for higher effectiveness during night use. A few reviews mention delivery issues, such as packages being left in the wrong location, lack of tracking information, or packaging that is not discreet.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewshartmanndirect.co.uk
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Verified
Good comfort
Comfy , no crinkly noise , absorbency not the best compared with tena pro skin , for the same amount of drops , tends are more absorbant and cheaper , would like to try and more absorbant product from Hartmann but have just got tena so am not in position to spend more money on try a different product from your lines .would like to try a high absorbency night pullup from your line if you have one , if not ill stick with tena untill I've finished pack.
Apart from that good pruduct and well priced good quality.
Thank you , would buy products if you did higher absorbency for night wear .
Verified
Excellent customer service at the end of the telephone, just lovely to talk to a person.
Great product..fit for purpose.
Verified
I wish that the packaging was more discreet as it clearly shown on the box what is in there so all of my neighbours could see what was in there,and the box it self arrived in a discussing state. However the product is fantastic, and I am happy to buy the same again.
Verified
The driver saw it was disabled and wasnt that helpful
The driver saw it was disabled and wasn't that understanding about my condition.
Its not easy for me to manoeuvre the package but thankfully I did it after he'd gone
He was obviously working to a schedule which I understand. Other drivers have been more patient so he may have been having an off day
Anita c
Verified
Confidence is everything
I've been a HartmanDirect customer for about five years now. My experience with the products and service has been consistently excellent; the products - pull up pants, skin care products - meet my exact needs which no other brand or supplier has done reliably over the last 15 years, and delivery is very prompt. Molicare products well out-perform the best-known brand in the UK which is the main supplier to the UK NHS.
I have no connection with the company, just one very happy customer, which is vital in this very sensitive area where confidence is everything.
Verified
I was sent very good pads which I like, but ordered small pads with no backing to use with my existing pads which were very thin. I specifically ask for pads with no backing to fit into my existing pads as stated However, the pads sent were of good quality which I like. Thank you. P Jones
Verified
Fantastic, next day delivery. I did ask for back door delivery and parcel was left at the front door, but not a big problem.
Verified
Delivery came quickly. We like the Molicare pull-up disposable pants. However I was after the Molicare Elastic nappy type pads which were not in stock.
Verified
First class customer service, alwayswilling to help and offer advice
The only thing I can point out this time as I asked for the delivery to be on a Monday or Tuesday and it came the next dayand I wasn’t in and the chap had to take it away and redeliver at a more convenient time.
Verified
Excellent goods and amazing delivery times. Cannot even think of any things Hartmann can do better.
Verified
I perched 2 packs of Molicare slip night. Thinking they were plastic backed ones that I had before sadly they were not. The flimsy fabric at the sides was a joke there is 30 to the pack instead of 14 so I can only assume that they have swapped quality for quantity needless to say I will not be buying these again.
Verified
The items are perfect thank you.
Nothing is too much trouble for your wonderful staff on the telephone
Verified
The item I received was good but not very discreet although I think I should have ordered the smaller six my fault however I will order again in the small
Verified
Plus the quality of the products...which never varies.
Like the efficiency & courtesy the company always shows
Plus the quality of the products...which never varies. Thank you!!!!
Verified
New customer
Donna was very helpful on phone call. Pads are just what we wanted
Verified
I had an issue trying to get my credit card payment to process and the customer service team were excellent. I’ve used Hartmann for over 10 years and they are always helpful.
Verified
I ordered some free samples and they arrived promptly and were discreetly packaged. The process of ordering samples was extremely easy to follow and incredibly helpful.
Verified
Best of the best
Tried many different types of pads but found these to be the best that I have found to date, delivered quickly, customer support was brilliant.
Will be buying from Hartmann again in the future.
Verified
Good delivery service and product was excellent quality but wasn’t absorbent enough
Verified
Like the lower waist band ' it was also hood to try a different brand without all the cost
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HARTMANN Direct is the home of MoliCare, a premium range of bladder weakness and incontinence pads, pants, slips and skincare. From leaking a few drops to heavy or faecal incontinence, MoliCare has a ...
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