Excellent

1,281 total reviews
667 reviews in the last 12 months

81 %

12 %

4 %

< 1 %

2 %

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Review summary

Customers consistently praise the fast and prompt delivery of their orders, the high quality and effectiveness of the products, and the comfort, fit, and discreetness that contribute to increased confidence and satisfaction. Customer service is described as friendly, helpful, and efficient, with staff receiving special recognition for their professionalism. Fair or competitive pricing is also frequently mentioned as a reason for customer loyalty. Some customers mention occasional issues with timing or courier service, as well as disappointment with recent changes to product quality. Opinions on packaging are mixed, with certain customers appreciating the discretion while others express concerns about insufficient discretion or damaged boxes.

This text was automatically created by an AI system from user reviews.

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Reviewshartmanndirect.co.uk

Community member

3 Reviews

Verified

Thoroughly recommend Hartmann Direct

Good quality products with prompt delivery and excellent customer service if needed.

Community member

8 Reviews

Verified

I get to do one of these surveys every 5 or 6 weeks. Always great and reliable service.

Community member

1 Reviews

Verified

Excellent service , I have a brother who is an Adult with learning disability and he has a daily and evening problem with incontinence, I got in touch with Hartmann who quickly dispatched some free samples thank you .

Community member

4 Reviews

Verified

Used this company for many years and throughout found customer service staff, delivery and product excellent.

Community member

1 Reviews

Verified

Easy to order. Fast delivery decent prices great job thank you x

Community member

4 Reviews

Verified

An excellent company I have used for many years. Customer Service staff a pleasure to talk to. Professional, friendly throughout. Product used of high quality and delivery ‘second to none’.

Community member

2 Reviews

Verified

I was kept in touch regarding my purchase and delivery was prompt. I am happy with product

Community member

1 Reviews

Verified

Invisible

The product is thin enough not to be visible when worn. It captures everything it should.

Community member

1 Reviews

Verified

I received the two samples. unfortunately, they weren't suitable but it was really good to be able to see them before buying.

Community member

1 Reviews

Verified

Free samples.

Applied for a couple of free samples and they arrived very quickly. A discount voucher included with the samples would have been good.

Community member

2 Reviews

Verified

Fast efficient delivery - great helpful staff to take and process your order

Community member

1 Reviews

Verified

i dont remember how the delivery went on your part as get many deliveries from different companies. i cant remember which one is yours

Community member

1 Reviews

Verified

Very helpful customer service staff,patient and understanding.

Community member

5 Reviews

Verified

Great service and Donna is a pleasure. Thank you

Community member

1 Reviews

Verified

They worked fine, he said they were comfortable. Cant think of any improvements.

Community member

1 Reviews

Verified

Really pleased with the product, does what it promises so you're never embarrassed.

Community member

10 Reviews

Verified

Pads are very good. Delivery is quick,we order once a month for an elderly Lady.

Community member

6 Reviews

Verified

Quality products: excellent service. Friendly and cheerful staff

Community member

5 Reviews

Verified

Fast delivery, usually within 24 hours of ordering. Customer service been very helpful the odd time I've had to contact for help. Highly recommended A+++++

Community member

1 Reviews

Verified

Cost

Seem very good I have been using other without mentioning names but as there are two of us (the wife wants to see what hers are like same size but ladies. We want to switch because of price and quality seems good. Thank you Tony

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