Review summary
Customers consistently praise the fast and prompt delivery, high quality and comfortable products, and the professionalism and friendliness of the staff. Many appreciate the straightforward ordering process, especially with knowledgeable assistance, and find the prices fair and competitive. The availability of free samples is also highlighted as a helpful feature that increases customer satisfaction. Some customers have expressed concerns regarding delivery handling and timing, with issues such as damaged packages or limited accessibility for disabled recipients. Additionally, a few customers desire improvements in product absorbency or design and mention concerns about costs related to VAT or delivery.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewshartmanndirect.co.uk
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(587)
Verified
Good fit comfy no noise no smells absorbency could be better for overnight use .good product.
Verified
Good product delivered promptly
The product is good and delivery was prompt. However one pack was delivered in a damaged box on one afternoon and the second two boxes were delivered the following day after being re taped by dpd.
Verified
An excellent company with professional staff response throughout.A first class product used by me for many years due to incontinence problems following prostate cancer. Delivery fast and efficient.
Verified
It's a good idea and good product, it's quite essential to the people who needed under the circumstances, highly recommended.
Verified
Such a great company.
The website is okay, I'm not really an expert with websites but I always end up ordering what we need. The delivery times could not be better. We done everyone.
Verified
Fast, free delivery and also free samples to help select most appropriate product.
Products are lightweight, soft touch, comfortable to wear and effective
Verified
Better
I need to buy an alternative pad, one with adhesive strip,
Otherwise Hartmann are much more cohesive than last NHS pads.
Verified
Everything it was perfect for me. It done what it should do. There were no leaks at all. Nothing to change.
Verified
Your service and delivery was great. Sadly im not over pleased with the product. I find the 'plastic' wings uncomfortable and difficult to line up. Prefer a straight pad. I'm sure there's a good reason for the but didn't work for me.
Verified
Donna was friendly and helpful and quickly helped me to place my order quickly and efficiently. A positive experience in these days of AI and chatbots.
Verified
We ordered Molicare ladies pants
We ordered, paid and the goods ordered were delivered - well done and appreciated.
Verified
Always reliable.
Been using Hartmann for many years, problems we’ve had have been zero.
Verified
Friendly and Efficient
Very friendly and efficient sales staff
Good quality and value products
Fast delivery
Verified
The fit and design is very good. But i did not find them very absorbent and they left me feeling wet
Verified
make the body part of pants stronger. my nails keep ripping material when pulling up.
Verified
Staff very polite. I promptly get my products.
Verified
Great service. Staff are very helpful and friendly especially Donna who I generally deal with
Verified
The first product I ordered the sizing was wrong. Customer service excellent. Delivery is slow.
Verified
My wife wore the item and we were both able to sleep through the night, if the council were able to fund them we would have them but instead of an upgrade to this product or something similar the council downgraded us to a smaller product so instead of moisture level 8 or higher we are now on moisture level 7
and that might mean I change her twice in the night instead of once or with your product zero times.
Verified
Highly recommended. Good product,prompy delivery, good customer service.