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Review summary
Customers consistently praise the fast and prompt delivery, often highlighting next-day service and overall reliability. The customer service staff receive high marks for being helpful, friendly, professional, and easy to contact. Many customers mention that the staff are pleasant, cheerful, and caring during interactions. The ordering process is frequently described as easy, straightforward, and hassle-free, whether done online or over the phone. Product quality, comfort, and reliability are also commonly cited as positive points, with several customers satisfied with the absorbency of the products. However, some customers express concerns about the absorbency level, particularly wishing for higher effectiveness during night use. A few reviews mention delivery issues, such as packages being left in the wrong location, lack of tracking information, or packaging that is not discreet.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewshartmanndirect.co.uk
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Verified
An excellent company to deal with. Buying online is easy, delivery is as swift as you could wish for. I once accidentally placed two orders for the same item. Speaking to them was so easy, money refunded for the extra order in a heartbeat.
Can you guess I'm a very happy customer.
Verified
A quality 8 drop incontinence pad
My husband is very happy with the Molicare 8 drop incontinence pads and not having to change them as frequently as the NHS ones which are only 5 drop. Thank you also for the very prompt service we received and just to add no improvements needed. 5*
Verified
Delighted with the service. However I was forwarded the product requirement and didn’t realise I would have been fractionally cheaper using my prime membership. Service very quick and easy and if I had qualified for free postage it would have been even better
Verified
Comfy/ease or use / good value
Comfy, good fit , good looking , easy to pull on and off , very little smells , discreet,
Buuut...absorbency not up to scratch around leak guards in leg area and also cannot cope with side sleeping position or laying or sitting down , they get overwhelmed by back pressure, the only way I solved it was to have a larger size with more padding area around the bottom which made the product form a tube from the grion to the buttocks so the fluid could collect there and not leak from over pressure .
Apart from that good pull up product.
Havnt tried their slips or nappies yet , will be interesting to see if they are any better.
Give me a shout Hartman if you need a practical review of your products .
Verified
NAPPIES for me
The NAPPIES I bought off you fits me real comfortably in large and they do not make me sore at all any point I will still keep ordering.them off you thank you for helping me and looking after me as well :-)
Verified
A product that works!
From the moment I phoned Hartmann direct, I got all the help I needed, Pads arrived on time and they are perfect for the person I Care for, and I feel secure in the knowledge that I will have a regular order from this company.
Verified
After contacting you my order was swiftly dispatched, unfortunately the pads were hard to keep in place therefore, pant might be better to try. As far 'as what you could do better' nothing is the answer other than, if you do pants, my husband would like a sample to try these.
Verified
Pads are fine just headache with delivery. The driver did not follow instructions. Due to mobiily problemsI need them delivered to my door. He left the box downstairs and I do not recognise the name of the person whose was supposed (?) To have signed for them. It took 3 days to find someone else to help get the box to my door as I was unable to do it alone. In future if I reorder I would prefer to use a delivery service that is reliable.
Verified
Good response but very poor delivery
Dealing with Hartmann is easy and godd responses from call handlers. The issue I have is with the delivery man. I live in a 3 storey building which has both limited access and 24hr cctv. The driver left my order on the ground floor and I live on the third floor. If my husband had not been at my flat I don’t know how the three boxes would have been collected and brought to my flat.
Verified
Used this company for many years and service, and nature of product, has always been excellent. Customer service staff very professional, friendly and delivery of items ordered superb and prompt.
Verified
Excellent service. They were having IT problems when I ordered and the order was for my step dad at a different address. I didn't get a order confirmation but when I phoned that were able to email me the order confirmation from a different system. Delivery was the next day with a time slot so I was able to let him know to expect them.
Verified
Disappeared from my main supplier website!?
You could update your payment website with apple pay and google pay, the world has moved on since PayPal.
Otherwise pleased with rapid DPD delivery, other DPD delivery options such as pre 12 would help!
The product itself could do with more absorbent more drops, I am using a booster pad!
Verified
Ordered over telephone and person I spoke to was very efficient and caring. Parcel was delivered next day much to my amazement. Very good service all round. Certainly be using you again once supplies get down.
Verified
Not effective for night use.
It was hoped that the sample supplied would be effective in managing night time leaks. Unfortunately it was found to be not effective in this respect. If the user sleeps on their side (as I suspect most do) any leakage just exits by the lower leg hole! This problem is probably not unique to this brand of pants and pants with a greater absorption capacity do not appear to resolve the problem as far as I can see.
Verified
Pads ordered
Very efficient easy to order, delivered quickly. Will definitely be using again, More reasonably priced that other options on Amazon and relived quicker
Verified
Fabulous products and service.
The customer service agents are so helpful and pleasant. Delivery of products was super quick. Prices were way lower than elsewhere so we are ecstatic. Highly recommend Hartmann.
Verified
Comfortable and reassuring
Very comfortable and discreet. They feel soft and secure, giving extra confidence throughout the day. I especially liked having both the 2 Drops and 3 Drops options, depending on the level of protection needed. Overall, a really good product.
Verified
Call handlers are always polite and helpful. Order is confirmed and arrived in quick time. Emails sent keep me informed as to progress.
Verified
By using the day pants it enables us to go out and about with out worrying and with the quick delivery service we would not be happier. Would recommend your services.
Verified
Reliable products …
My husband has used your products (pads) overnight for almost 25years!! I won’t order the bed mats again as they are not wide enough for bed use.
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HARTMANN Direct is the home of MoliCare, a premium range of bladder weakness and incontinence pads, pants, slips and skincare. From leaking a few drops to heavy or faecal incontinence, MoliCare has a ...
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