Review summary
Customers consistently praise the fast and prompt delivery, high quality and comfortable products, and the professionalism and friendliness of the staff. Many appreciate the straightforward ordering process, especially with knowledgeable assistance, and find the prices fair and competitive. The availability of free samples is also highlighted as a helpful feature that increases customer satisfaction. Some customers have expressed concerns regarding delivery handling and timing, with issues such as damaged packages or limited accessibility for disabled recipients. Additionally, a few customers desire improvements in product absorbency or design and mention concerns about costs related to VAT or delivery.
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How Trusted Shops prevents fake reviewsReviewshartmanndirect.co.uk
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Verified
Comfy/ease or use / good value
Comfy, good fit , good looking , easy to pull on and off , very little smells , discreet,
Buuut...absorbency not up to scratch around leak guards in leg area and also cannot cope with side sleeping position or laying or sitting down , they get overwhelmed by back pressure, the only way I solved it was to have a larger size with more padding area around the bottom which made the product form a tube from the grion to the buttocks so the fluid could collect there and not leak from over pressure .
Apart from that good pull up product.
Havnt tried their slips or nappies yet , will be interesting to see if they are any better.
Give me a shout Hartman if you need a practical review of your products .
Verified
Good response but very poor delivery
Dealing with Hartmann is easy and godd responses from call handlers. The issue I have is with the delivery man. I live in a 3 storey building which has both limited access and 24hr cctv. The driver left my order on the ground floor and I live on the third floor. If my husband had not been at my flat I don’t know how the three boxes would have been collected and brought to my flat.
Verified
Good comfort
Comfy , no crinkly noise , absorbency not the best compared with tena pro skin , for the same amount of drops , tends are more absorbant and cheaper , would like to try and more absorbant product from Hartmann but have just got tena so am not in position to spend more money on try a different product from your lines .would like to try a high absorbency night pullup from your line if you have one , if not ill stick with tena untill I've finished pack.
Apart from that good pruduct and well priced good quality.
Thank you , would buy products if you did higher absorbency for night wear .
Verified
The driver saw it was disabled and wasnt that helpful
The driver saw it was disabled and wasn't that understanding about my condition.
Its not easy for me to manoeuvre the package but thankfully I did it after he'd gone
He was obviously working to a schedule which I understand. Other drivers have been more patient so he may have been having an off day
Anita c
Verified
Confidence is everything
I've been a HartmanDirect customer for about five years now. My experience with the products and service has been consistently excellent; the products - pull up pants, skin care products - meet my exact needs which no other brand or supplier has done reliably over the last 15 years, and delivery is very prompt. Molicare products well out-perform the best-known brand in the UK which is the main supplier to the UK NHS.
I have no connection with the company, just one very happy customer, which is vital in this very sensitive area where confidence is everything.
Verified
First class customer service, alwayswilling to help and offer advice
The only thing I can point out this time as I asked for the delivery to be on a Monday or Tuesday and it came the next dayand I wasn’t in and the chap had to take it away and redeliver at a more convenient time.
Verified
Only received 1 sample , but what i received was really good , absorbency and comfort really good 👍 have recommended to my friends who have issues 😀 hoping I receive the samples I havnt had so I can compare which is best for me .
Verified
Excellent service , I have a brother who is an Adult with learning disability and he has a daily and evening problem with incontinence, I got in touch with Hartmann who quickly dispatched some free samples thank you .
Verified
An excellent company I have used for many years. Customer Service staff a pleasure to talk to. Professional, friendly throughout. Product used of high quality and delivery ‘second to none’.
Verified
Cost
Seem very good I have been using other without mentioning names but as there are two of us (the wife wants to see what hers are like same size but ladies. We want to switch because of price and quality seems good.
Thank you Tony
Verified
Fast delivery, usually within 24 hours of ordering. Customer service been very helpful the odd time I've had to contact for help. Highly recommended A+++++
Verified
My adult son has health and special needs. The products we buy are essential & helps to lead more of an independent life. All of products we have purchased are of good quality & are delivered within a day or two of ordering.
Verified
I AM ALWAYS PLEASED WITH YOU…! except delivery
I AM ALWAYS PLEASED WITH YOU PRODUCTS,BUT THIS TIME NOT WITH YOUR DELIVERY .I HAD ASKED IF THEY COULD BE LEFT BY MY DOOR BECAUSE I MIGHT NOT BE IN WHEN PACEL CAME AS I HAD LONG DOCTORS APPOINTMENT.all day i watched out for parcel.i found it out of sight in the evening..the box was damaged so i couldnt pick it up.i had to roll it up the stairs step by step.not easy for me with dissabilitys and pain.
Verified
Friendly very efficient you couldn’t do any better you are already perfect.Your staff are friendly efficient and know your products well
Verified
A Prompt and Smooth Delivery
It was a very smooth and prompt delivery. I would recommend HARTMANN direct to everyone. There was nothing you could better because it's as great as it is.
Verified
You gave the package to a delivery company they delivered it...why woyld you want any credit for that, apart from you used a decent comoany
Verified
Hartmann are my only trusted supplier for Molicare products there delivery is second to none and I think the prices are fair
Verified
Polite staff
Staff at the end of the telephone are very polite and helpful. The speed of delivery was amazingly quick. Thank you
Verified
Excellent service. I contacted Hartmann several times and they treated me like a VIP. They told me when my parcel woul be delivered. They went above and beyond.
Verified
very good product, the best i have seen to date. very good price for the product, will be using again in the future.