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Top positive review
2 Nov 2023
Verified review
I love my beanbag but was very disappointed at needing to fill it myself from the bag of beans. I expected to open the box and have something I could sit on straight away. I was also disappointed at the assumption that I live with someone, or have someone I can ask to help me with the task, as the instructions advise against tackling the task alone. When friends come to visit I don't ask them to work. It's a good thing this is a type of seat, because after several hours spent filling it, I really needed to sit down! You gave some reasons why it's done this way, but I would rather have paid extra and had it pre-filled. You could offer this as an option.
Upon delivery, the box was left outside our 2nd floor flat. With a trail of polystyrene balls all the way through our block. The fact that this is self assembly is hidden in the features section of the product and I feel this should be highlighted more clearly on the page. The bag for our polystyrene balls was broken upon arrival and once we had put all the balls inside the beanbag, I don’t feel there is enough to fill it. So I don’t know how many had fallen out in transit, but I could count more than 100 on the trail up to our flat. I feel mislead when purchasing this. It’s a messy job and not clearly stated that it self assembly. I really hope our niece likes this and it’s worth the aggravation of putting together and apologising to our neighbours for the mess caused by its delivery. I would love to know how that bag of beans is supposed to fill the entire bean bag. It’s saggy. See pics.
Polystyrene balls were loose outside packaging bag and in the box. Messy getting them in the item.
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Answer by Big Bertha Original
5 Mar 2024
We are sorry to hear there was an issue with the filling process.
If you need further assistance, please send a photo of your item to sales@bigberthaorignal.com and they will be able to help.
29 Feb 2024
Verified review
No hassle order, prompt delivery
Easy ordering, quick delivery. Love the product. Did exactly what they said they would.
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Answer by Big Bertha Original
1 Mar 2024
Thank you for your review ! Enjoy 😎
16 Mar 2024
Verified review
Went out of way to help replace my buddy bag cover with the colour I wanted.
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Answer by Big Bertha Original
21 Mar 2024
Thank you for your review ⭐!
12 Mar 2024
Verified review
Easy to put together, lovely and comfortable. We can't stop sitting in it!
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Answer by Big Bertha Original
12 Mar 2024
We know what you mean, we have the same problem, too comfy 🙌! Thank you so much!
19 Feb 2024
Verified review
Customers service A1
Customers service A1
Product information needs more looling into.
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Answer by Big Bertha Original
22 Feb 2024
Thank you for your review 😊!
12 Mar 2024
Verified review
The delivery only took 2 days I look forward to the same service
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Answer by Big Bertha Original
15 Mar 2024
Thank you for your review⭐!
29 Feb 2024
Verified review
Everything was perfect
Delivered on time
Beautiful colour
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Answer by Big Bertha Original
1 Mar 2024
Amazing ⭐! Thank you so much
27 Feb 2024
Verified review
very good quality items - will buy from them again x
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Answer by Big Bertha Original
1 Mar 2024
Aww thank you so much for your review ⭐!
24 Feb 2024
Verified review
Goods as described, arrived promptly, good quality.
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Answer by Big Bertha Original
27 Feb 2024
Thank you for your review ⭐!
18 Feb 2024
Verified review
Part of order ripped. Not enough beans to fill it.
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Answer by Big Bertha Original
22 Feb 2024
We are sorry to hear this, please send a photo of your item to sales@bigberthaoriginal.com and they will be able to help with the issue.
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