Review summary
Customers frequently praised the straightforward and user-friendly booking process, with many also highlighting the competitive pricing and attractive offers. The website was generally considered clear and easy to navigate, and customer service was often described as helpful and efficient. In-person service, including flight crew and ground staff, received widespread appreciation for professionalism and friendliness. However, some customers experienced technical issues or confusion during booking and found the website at times clunky or prone to errors. There were frustrations regarding hidden fees, inapplicable discount codes, unclear terms, and lack of upfront information about offers, fees, or insurance. Additionally, a number of users reported slow or unresponsive customer support, and a few incidents of negative conduct from staff.
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Hard to get past seat selection
The online booking process was poor
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airfrance.co.uk
- +33892702654
- www.airfrance.co.uk
- Tremblay-en-France, FRA
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airfrance.co.uk
Let yourself be inspired by the sophistication of the French trip and live a singular experience by booking your plane ticket online! With more than 300 destinations served and a hundred countries cov...
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