airfrance.co.uk
Reviews:

6,159 total reviews   

4.30

Good

6,159 reviews since Nov 23, 2018

5
61 %
4
21 %
3
9 %
2
4 %
1
4 %

Review summary

Many customers praised the booking process for being straightforward and user-friendly. The website was often described as clear and easy to navigate. Customer service frequently received positive feedback for being friendly and helpful. Competitive pricing and good value were commonly mentioned, and many customers appreciated the kindness and professionalism of the staff. Several reviews also highlighted the clarity and detail of the information provided. Some customers experienced technical difficulties such as site crashes, login issues, and payment errors during the booking process. A minority found the website clunky or confusing, and some encountered problems with login or payment. There were reports of poor responsiveness or negative interactions with customer service, and some customers described staff as having negative attitudes or being unprofessional. Frustration was also expressed over extra fees, price fluctuations, and missing or confusing details in information provided (such as insurance or baggage).

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Reviewsairfrance.co.uk

(12)
(12)
(24)
(56)
(165)
Community member 
1 Reviews
 Verified
Easy to use interface, competitive prices
Community member 
1 Reviews
 Verified
The web site works well But never like the ideas that once you have selected the flight you actually have to pay for a seat ! This isn’t the way it should be
Community member 
1 Reviews
 Verified

Booking

I have issues to sign into the website and there were a lot of disturbance to completed my booking. I also book extra baggage which is not shown on my ticket.
Community member 
1 Reviews
 Verified
Ease of navigation of the website.
Community member 
1 Reviews
 Verified
It was very easy to identify a good price option and this allowed me to book the flight
Community member 
1 Reviews
 Verified
Easy to buy the ticket - not so easy to avoid buying a seat
Community member 
1 Reviews
 Verified
Booking the ticket was easy but when I tried to use the discount code I was sent, it didn't work and I never got a response from customer services when I tried to ask about it.
Community member 
1 Reviews
 Verified
The information is accurate and direct. Very detailed information.
Community member 
1 Reviews
 Verified
Easy, prompt and efficient
Community member 
1 Reviews
 Verified
S S
Susan S.
1 Reviews
 Verified
Easy to see options and book
Community member 
1 Reviews
 Verified
Easy clear booking process.
Community member 
1 Reviews
 Verified
Be able to reserve for 24 h for free!
Community member 
1 Reviews
 Verified
No real comment. On a par with other good airline sites.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
At moment , no comment, all rigth
Community member 
1 Reviews
 Verified
Found the website a bit confusing but managed the booking ok
Community member 
1 Reviews
 Verified
Have not flown yet
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Easy to book my flight and seats for my journey.

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Contact

  • +33892702654
  • www.airfrance.co.uk
  • Tremblay-en-France, FRA
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About

Let yourself be inspired by the sophistication of the French trip and live a singular experience by booking your plane ticket online! With more than 300 destinations served and a hundred countries cov...

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