Review summary
Customers appreciate the generally easy-to-use and navigable website, as well as the straightforward and smooth booking process. Many value the quality of in-flight service, comfort, and amenities, along with the included or flexible baggage options. Friendly and efficient customer service is also noted by some, and competitive prices with upfront costs are appreciated by certain customers. However, some customers report technical issues and confusing website layouts, as well as difficulties with system failures or complex booking steps. There are frustrations regarding hidden fees, unclear or misleading pricing, and occasional confusion about baggage allowances. Customer service experiences can be mixed, with reports of unresolved issues and long wait times, and some customers note issues with equipment or specific staff incidents.
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