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holidaycottagesandvillas.com
Reviews:

48 reviews in the last 12 months348 total reviews  

4.96
Excellent
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Top positive review

13 Oct 2023
 Verified review
Third booking made via Tracy and Dave’s organisation. As before the service has been excellent! Selection of villas is superb - we know the quality is assured and that they visit each before agreeing to promote them. Website is easy to use and booking process is swift and efficient. The personal touch with Tracy calling us to discuss the booking or payment etc is lovely. The Villa, Villa Belvedere was superb. Great location and beautifully appointed. We were somewhat unfortunate that there was a heatwave whilst we were staying that limited our movements for a number of days. Even the night markets in Duras and neighbouring towns were cancelled due to the excessive heat. The aircon was excellent in the villa! However, we would have had difficulty had our party included more people and the upstairs bedrooms been used as these were unbearable and without air con. The only other issues which would have made our stay perfect were the electrics and aspects of the garden. The electrics are very complex and extensive. The first night we were there we popped into the garden to take photos and the sliding doors on the kitchen conservatory locked us out. We had to call the house manager to help us. None of us including Stuart could understand why the door a had locked. Another day, some of the lights just came on without and switches or instruction to do so and the TV kept switching itself off then back on. This was not a major issue. Externally, we suspect the property has at least one hornets nest. In front of the property near the decking there were constantly many european hornets on the shrubbery and around the covered eating area. We were unable to swim in the pool on the final two days due to a number of Asian hornets in the banana palm beside the pool. These landed on my husband’s white cap a number of times when we attempted a swim and were dipping into the pool presumably for water due to the excessive heat. We loved the villa and would love to visit again however, we would definitely go during much cooler months and would wish to confirm that any hornet nests had been removed!

Top negative review

6 Jul 2023
 Verified review
The actual booking experience with Tracy was very good. She was very quick to respond and informative. My issue is with the quality of the property we rented
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Reviews for holidaycottagesandvillas.com

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13 Oct 2023
 Verified review
Third booking made via Tracy and Dave’s organisation. As before the service has been excellent! Selection of villas is superb - we know the quality is assured and that they visit each before agreeing to promote them. Website is easy to use and booking process is swift and efficient. The personal touch with Tracy calling us to discuss the booking or payment etc is lovely. The Villa, Villa Belvedere was superb. Great location and beautifully appointed. We were somewhat unfortunate that there was a heatwave whilst we were staying that limited our movements for a number of days. Even the night markets in Duras and neighbouring towns were cancelled due to the excessive heat. The aircon was excellent in the villa! However, we would have had difficulty had our party included more people and the upstairs bedrooms been used as these were unbearable and without air con. The only other issues which would have made our stay perfect were the electrics and aspects of the garden. The electrics are very complex and extensive. The first night we were there we popped into the garden to take photos and the sliding doors on the kitchen conservatory locked us out. We had to call the house manager to help us. None of us including Stuart could understand why the door a had locked. Another day, some of the lights just came on without and switches or instruction to do so and the TV kept switching itself off then back on. This was not a major issue. Externally, we suspect the property has at least one hornets nest. In front of the property near the decking there were constantly many european hornets on the shrubbery and around the covered eating area. We were unable to swim in the pool on the final two days due to a number of Asian hornets in the banana palm beside the pool. These landed on my husband’s white cap a number of times when we attempted a swim and were dipping into the pool presumably for water due to the excessive heat. We loved the villa and would love to visit again however, we would definitely go during much cooler months and would wish to confirm that any hornet nests had been removed!
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2 Aug 2023
 Verified review

Splendid holiday home.

We have enjoyed many happy stays in this charming and well maintained house. It is in an ideal quiet location whilst close enough to walk into Duras to shop or dine, whether in a restaurant or in the square at the atmospheric evening street markets where live music can be enjoyed as a bonus. The chateau is a great place to visit and this July we were also able to attend an inclusive falconry display whilst revisiting to see the restoration progress. Quiet drives through the surrounding countryside to neighbouring villages is always enjoyable not to mention those essential vineyard visits! For hot, lazy days there is an excellent furnished poolside space where refreshing cooling plunges can also be enjoyed. There is a stylish covered seating area for shading retreats in the area near to the spacious outdoor dining table where we have enjoyed many barbeques. Thank you.
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11 Aug 2023
 Verified review

Fantastic stay in a truly gorgeous place!

We had a brilliant week. The gîte was immaculate with great attention to detail and everything thought of. The pool is so well kept; clean and sparkling every day and the perfect temperature whatever the weather. The same can also be said for the garden. We had several friends asking for details when we posted pictures on social media! Kim and Jules also have the absolute perfect balance of being warm, welcoming and helpful but never intrusive meaning you can relax and enjoy! You can tell a lot of care and attention has gone into this gîte and that they take pride in providing a beautiful holiday spot. Our booking process was also straight forward and helpful.
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1 Nov 2023
 Verified review

Wonderful, personal experience

The website provides a vast array of information to help make a decision and get a good idea of the properties to select the correct one. Reponse rates for any additional information was prompt and accurate. It didn't feel like another online massive business like Airbnb or Booking.com but more personal and tailored. The property itself was sensational and exceeded expectations.
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11 Oct 2023
 Verified review
A wheelchair accessible villa in a great location. Booking was vey easy, good information provided and Chris was excellent. There is a large wetroom and easy access around the house and the patio area. As a wheelchair user, the main bathroom needs a left hand grab rail by the toilet. To make it extar special a pool hoist would be a fabulous addition.
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3 Aug 2023
 Verified review

We had an excellent experience with this company and property

We had an excellent experience with Holiday Villas and Cottages. David and Tracey were very helpful and quick to reply to any queries we had. The property, Le Moulin, was as described and our host were friendly, warm and welcoming, quick to help out if required but were discreet giving us plenty of space to enjoy our stay
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22 Aug 2023
 Verified review
David and Tracy are extremely helpful and knowledgable, very friendly but above all they know what the customer wants. I have nothing else to say but I have used Holiday Cottages and Villas for the past 2 years and have stayed at some fantastic places and I wouldn’t use anyone else. Fantastic service.
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18 Jul 2023
 Verified review

Lovely selection of properties is fantastic places

Any queries easily sorted out by a phone call or text. Made to feel that you’re a valued customer. Excellent communication with the company with a quick response time. Lovely selection of villas in gorgeous places. Can’t see anyway that they could improve and I’d highly recommend them.
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11 Oct 2023
 Verified review
Everything was perfect. Arranging the holiday was an easy process and the holiday house was all we had hoped for and more. It was extremely comfortable, very well equipped and the pool was the best! Our three generation family group had a wonderful time and would love to return.
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11 Aug 2023
 Verified review

I have used this company for yearly holidays

I have used this company for approximately 6 years now. Tracy is always so helpful and knowledgeable. Each property is always as described and shown in photos. I have no hesitation in recommending for anyone that enjoys a home dorm home experience in this area of France.
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18 Jul 2023
 Verified review

Can't recommend highly enough

Mr & Mrs Hunwick couldn't have been more responsive and helpful & didn't take it personally in me asking about finances etc as was the first time we've used them. The property was fantastic - exactly as described, and the owner was equally lovely. See you next year.
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6 Jul 2023
 Verified review
A very personal service was provided, with prompt telephone calls in response to email questions and follow up emails containing information regarding local facilities/restaurants etc. It was very reassuring to know that a contact was only a phone call away.
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10 Oct 2023
 Verified review
Nothing more really. A great response when our initial booking did not go as expected and recommended a superb replacement. Really good customer service. property was well appointed and in a great location for us. Ideal and will certainly recommend.
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11 Oct 2023
 Verified review

Everything perfect, wonderful holiday

Everything perfect. The booking process was extremely friendly and professional. The property was fantastic, very well equipped, pool very good, location superb. One of the best of our many experiences in France.
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22 Aug 2023
 Verified review
Fantastic villa in a gorgeous location Heated pool was divine and the surrounding medieval villages were wonderful. The houses had everything you could possibly need. Would love to return next year.
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11 Aug 2023
 Verified review

Communication

The communication with them is brilliant. No question is treated as silly and always so quick to respond. Phone calls emails etc throughout the process. Definitely will be booking again through them
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22 Aug 2023
 Verified review
Communication and trust is key! Tracy communicated throughout the booking process and assisted with places to see, activities to do in the surrounding area. We had an amazing 2 weeks in France!
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4 Sept 2023
 Verified review
Excellent professional service and nothing too much trouble ensuring any questions or queries were resolved prior to any commitment being made. Excellent service all round from Tracy and David.
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5 Jul 2023
 Verified review

Our third holiday with Holiday Villas

The usual personal and first class customer care we have always received from Tracy and Dave which is why we keep coming back. Always helpful with a cheerful can do attitude.
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22 Aug 2023
 Verified review

Excellent service and advice.

The whole reservation process was excellent, then followed up with comprehensive and helpful information about the property and surrounding area.
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