Review summary
Customers consistently praise the helpfulness, professionalism, and friendliness of the support team, with Tracy and David often mentioned for their personal service. Communication is highlighted as clear, prompt, and reassuring throughout both booking and stay. Guests are highly satisfied with the quality, cleanliness, and amenities of the villas, and appreciate the well-maintained pools and outdoor spaces. The company is also recognized for tailoring recommendations and accommodations to guest needs, including accessibility and family requirements. Many reviewers recommend the company to others, and the booking process is widely described as easy and stress-free. A few guests mention that some villa descriptions were inaccurate or noted specific shortcomings. Some guests also suggest improvements to amenities such as air conditioning or lighting in outdoor spaces.
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Verified
Exceptional
Tracy and her team were extremely helpful and responsive in all communications from booking through to our stay at the property - they were a pleasure to deal with. There were lots of recommendations to help us have a wonderful holiday. I would have no hesitation in recommending the company and will be booking again!
Verified
Lovely place for a relaxing break.
This villa is in a great spot just outside the village. Nice large swimming pool, really well appointed - the kitchen has just about every appliance/gadget you need ( I fell in love with the table mounted corkscrew, so much so, I ordered one off t’internet for use at home)!
There was just the two of us so only had access to the main part of the house so can’t comment on what it would be like for a large group but there’s plenty of seating and a large dining table.
There’s a tv which had UK tv channels and a dvd collection that would put Blockbusters to shame. Whilst we never watch television whilst on holiday, the Women’s Rugby World Cup was on and, as England fans who had been to a few of the stage matches, wanted to catch some games. Unfortunately, the reception was very sporadic - sometimes you got reception, sometimes nothing - which was very frustrating as the place is advertised as having UK TV. However, a few rainy evenings meant we made use of the dvd player.
The walk into the village is a doddle at around 5 mins and the hotel (closed Sun/Mon) has a very nice restaurant. We ate there a couple of times for the lunchtime Menu du Jour and twice on an evening. It was quiet on an evening but rammed on a lunchtime. Food was excellent on all occasions.
We only visited the bar once, but that was because the owner was on holiday the week we arrived but was pleasant enough on our visit (we even met the mayor there).
The bakery is great (aren’t they all in France) an extremely good butchers, a pharmacy, tabac and organic produce shop mean you don’t have to visit the supermarket once you’ve stocked up on the store cupboard essentials.
All in all, a really great place.
PS. Sorry about the awning, but I’m not taking the blame for that!
Neil, the house manager, is a lovely chap, very helpful & friendly.
Verified
Thank you Tracy, for your help choosing this property, perfect.
Verified
Wonderful French villa, 1st class service.
From start to finish Tracy could have not been more helpful with our booking. The villa itself was 5 star in a lovely region near Bergerac. Fully equipped with a bonus of a tennis court and swimming pool. Tracy provided details on local vineyard tours and restaurants, we visited two of the recommendations, and they were fabulous. Highly recommend holiday cottages and villas. One small negative the smaller fifth bedroom does not have an opening window, so it can get very warm despite using a fan.
Verified
We had a great holiday in the beautiful "La Bique". The privacy afforded by the location of the pool behind the house was great. Our only complaint - if you can call it a complaint - was the weather! We really felt the lack of air conditioning in the bedrooms upstairs during a +40 degrees heatwave!
Great booking experience - Tracy was as always an absolute pleasure to deal with! Many thanks for your help.
Verified
Having been let down with our villa booking for 13 people and at very short notice, with flights and car hire already booked and in the school holidays we came across Holiday and cottages and villas .
I have to say without traceys help and support to find another villa, with 98% of properties booked in the dordogne region we would have had to cancel our holiday.
Tracey couldn't have done any more to help us find a property , making numerous calls for us and always kept us updated on progress.
We would highly recommend Holiday Cottages and Villas and will certainly use them in the future when we return to france
Verified
We had fabulous communication with the company, really felt like the personal touch at every interaction. Tracy was at pains to give us absolutely all the information you could need to decide on choosing the property that would be right for us as well as a seamless booking process. Cannot believe how lucky we were to stumble upon their website and would wholeheartedly recommend to anyone. They were simply brilliant.
Reply from holidaycottagesandvillas.com
Wow! We were stunned to read your lovely comments. As an independent, family-run business, receiving reviews like this is really special to us. Thank you so much, you've made our day. We hope we will have the pleasure of helping you again in the future.
Verified
A lovely house in a beautiful setting. The pool was perfect and lots of outdoor space to explore. Feedback for improvement would be some air con. It was incredibly hot the week we were there (40’C) and the fans downstairs were great, but the children’s dormitory upstairs was uncomfortably hot. Even a mobile ac unit for those few weeks a year would be great. Pascal was very helpful and when a breezy evening sent lots of debris into the pool, someone came round the next day to vacuum the bottom of the pool. Thanks so much.
Verified
Personal service from helpful family orientated company.
They could not be more attentive . Excellent selection of properties on offer from the company. This year's house was the best yet. It was immaculate with comfortable beds and furniture. The rooms were cool with wonderful views from the terrace. The pool was clean and regularly checked. The housekeeping team attended weekly and were very pleasant. Loved its position on the outskirts of the village and able to walk in to bakery and restaurants.
Verified
Inadequate
We had a lovely time on our holiday, as we usually do, but this was the first time we felt that the price didn’t match the experience. The property, while beautiful in the photos, was quite uncomfortable in reality.
The two upstairs bedrooms had no doors, and the floors were made of single-laid wooden planks with visible gaps, offering no privacy between rooms. The low beams meant that everyone bumped their heads at least once. Because of the open floorboards, mosquitoes had free rein throughout the house—we ended up buying four mosquito nets (thankfully easy to attach), just to get through the nights.
We had stayed in the same villas three or four times before, and this one—despite being the most expensive—was by far the least comfortable. I was surprised none of the previous reviews mentioned these issues. It’s not a place people would come back to and the guest book reflects that. Not for this price.
I fully understand and even appreciate a certain level of rusticity, especially in rural France, but this felt excessive.
Additionally, we experienced some unnecessary stress when, days after paying the full amount, we received an email stating that our booking would be cancelled due to non-payment. While I understand that mistakes happen, a very prompt response and apology should have followed. Unfortunately, that wasn’t the case.
Reply from holidaycottagesandvillas.com
Dear Klaudia
Thank you for taking the time to review your stay at La Roussie. Feedback is important to us and owners alike, and we are all sorry to hear that it didn't meet your expectations.
Having discussed your comments with Sheila & Michael, they have responded as follows:
"Whilst we are very sorry that you did not fully enjoy your stay, we are also very surprised by your review, especially your comment that there are gaps in the floorboards in the two upper bedrooms, as we have yet to find them. The floors are the traditional floors of all French farmhouses of the period. We note your comment that there are no doors on the two second-floor bedrooms, both are at the top of staircases ...one a spiral and the other a quarter-turn stair, both off separate landings. The two main bedrooms have doors, and we believe that there is adequate privacy for everyone. There is just one beam in one of the bedrooms that is low for a tall person, and the photographs clearly show the beams, but everywhere else in the house is of a normal height. There have been unusually few mosquitoes this year due to the drought conditions. Unfortunately, you were extremely unlucky, and as I believe, you experienced the only rain we had had for some time, which may have given rise to more mosquitoes. We wish you could have aired your feelings with us before you left, as you gave us to understand you were very happy"
Finally, we note your comment about the email sent due to non-payment of the balance. We have reviewed what happened and note that our system generated an automated email in error on Sunday, 22nd June, stating that your booking may be cancelled if payment wasn’t received within 24 hours, to which you responded the same day. We replied to you the following morning when the office reopened, and apologised for the oversight immediately. It is always our aim to provide the best service possible. We are sorry that the next-day response and apology weren’t satisfactory for you, and apologise again for any concern caused.
Verified
Everything about this holiday was excellent.
Everything about this holiday was excellent, from the service to the quality of the accommodation. Tracey from Holiday Cottages and Villas was great, clear information during the booking process (nice to be able to have a quick chat on the phone, makes it more personal.....), they clearly knew the villa and the owners, which gave us confidence from the outset. The villa was superb, it felt like a real home with lovely quality furnishings, nothing was skimped (plenty of towels, crockery, cutlery etc.). The villa owners were lovely too, checking and topping up the pool every morning and very happy to advise on places to go and things to do. Would definitely go back to La Roussie and would be confident to book another of the villas on the list.
Verified
An excellent site with personal service.
We really like the way that Tracy was always available to help with any questions or queries about our stay- by email or phone. She gives a truly excellent service and we have used this site for many years. She has lots of local knowledge and will endeavour to find the best choice of villa given your requirements. Wouldn’t use any other company. Can’t think of any improvements needed!!
Verified
Absolutely fantastic, from start to finish!
Honestly, I don't quite know what to say. David and Tracy were simply wonderful. Before we even booked with them we had so many questions about the villa itself, and they came back with such detailed and reassuring responses that we just couldn't say no. We were travelling with a 3 year old so just needed some extra reassurance that the villa would be right for our family, and honestly, they were incredible. So reassuring and full of insightful information that made booking so easy. The booking process was seamless, the communication was spot on and we would highly recommend to anyone looking to book a holiday. Thank you!
Verified
From the very beginning of our planning for a dream holiday, both David & Tracy were extremely helpful in choosing, reserving and finally booking the perfect villa for our family gathering. Everything they said was not only true but made the process simple and painless. We won't hesitate to use them again in the future.
Reply from holidaycottagesandvillas.com
Thanks so much from both of us for your lovely comments. We're delighted that Pont Agasse was everything you hoped for. It was a pleasure to assist you, and we hope to be of service again in the future.
Verified
Chez Mamie
Beautiful, clean villa in the town of Monbazillac within walking distance of a couple of restaurants and vineyards. Supermarket is a short drive away.
We spent a week here and it was very relaxing. Wonderful views from the villa of never ending vineyards. We would definitely return.
Verified
Another fantastic holiday booked with Tracey. A beautiful house in a perfect location. Tracey is always helpful with any advice or specific asks. Making a few dinner bookings for us in advance as an example….will always recommend this company and their properties
Verified
The property suited the whole family.
The property suited the whole family - of three generations - absolutely perfectly.
The pool was very much used, as well as the table tennis and chess tables.
The garden was a really good size, with amazing views.
We were very well looked after by the couple who were looking after the gîte.
Verified
Very helpful and gave lots of great suggestions for eating and visiting in and around Monsegur
Always quick to get back with response to any queries.
Web site had good options to make choice from
Verified
We loved the pool and the gardens. The covered seating/eating area was particularly pleasant although some extra lighting to help with reading and playing games when it gets dark would be great. Great space for three generations, six adults and two children!
Verified
Colombine
A lovely accessible villa in the peace and quiet of Bordeaux countryside.
Lovely views and pool, accommodation was spot on for our daughter in her powerchair.
Home from home.