Review summary
Customers consistently praise the service for being professional, attentive, and responsive throughout their experience. Many reviews highlight the personal attention and tailored approach provided by the team, making guests feel valued. Guests are overwhelmingly positive about the quality, cleanliness, and amenities of the properties, often describing them as beautiful and well-equipped. Customers appreciate the helpful local recommendations and advice provided for activities, restaurants, and outings. Prompt, clear, and informative communication is frequently mentioned and highly valued by guests. Most guests find the website easy to use and informative. A few guests suggest improvements for the website's search functionality.
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You'll never find a hotel rental as good as Villa Pin Napoleon
We have been booking with David and Tracy for many years and always have a fabulous experience. Villa Pin Napoleon is a one off, beautifully decorated, with everything you could wish for (except a tin opener, but that's been sorted now!) We loved every minute, and so did the many friends and family who joined us over the 3 weeks. A few steps from the vibrant centre of Monsegur with its market, shops and restaurants as well as great views and beautiful countryside. David and Tracy also organised fantastic wine tasting tours of the Bergerac AC which were fabulous days out.
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Faultless from start to finish
The whole process of booking our holiday and the holiday itself could not have gone more smoothly. We got great advice from David and Tracy about properties that would suit a multi generational holiday and the property itself was perfect.
Peter and Lesley were the perfect hosts, available when needed but also ensuring we felt the house was our own during our stay. Les Tulipiers has been decorated beautifully and was equipped with everything we needed. Help with restaurant bookings and other advice about the local area was really appreciated. Highly recommended!
Reply from holidaycottagesandvillas.com
Thank you so much for your wonderful review. We’re delighted that everything went so smoothly, from booking your holiday through to your stay. It was a pleasure helping you find the right property, and we’re so pleased that it proved to be the perfect choice for you all. We hope to have the pleasure of helping you with another holiday in the future.
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Such a beautiful spot! We had a multi-generational party holiday including little ones all under 3. The pool was fantastic and we used it a lot. Debby and Pat welcomed us when we arrived and showed us around - really helpful. This is a very spacious house which comfortably accommodated everyone ( 13 of us in total). Favourite outings: night market, paddle-boarding, St Emillion for lunch and so many lovely cafes and eateries. Thank you for a lovely week!
Reply from holidaycottagesandvillas.com
Thank you so much, Nicola, for your wonderful 5-star review. We’re delighted that the house worked so well for your multi-generational family holiday and that everyone, including the little ones, had such an enjoyable stay. It sounds as though the pool was a particular favourite! We’re also pleased that Debby and Pat made you feel so welcome on arrival. It sounds like you made the most of the area too, with some fantastic days out. We hope you all left with many happy memories of your week together.
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Excellent friendly small company who provide a consistently good service.
Excellent small company who provide an almost personal service to their customers. Their local staff are consistently attentive and give great advice. The houses are well chosen, clean and comfortably furnished. Everything functions as it should and their kitchen knives are sharp. The company is friendly , helpful and you know you can rely on them. We have stayed in many of the houses they offer and have had consistently good holidays.
We look forward to going with them again.
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Absolutely perfect! We had an incredible stay at La Maison à Pouyteaux, the house was absolutely beautiful and had everything we needed as a large group with 3 small kids. The pool area was great and certainly helped in the 42 degree heat! Tracy + David were really helpful in the run up providing information on transfers, car hire + local things do and places to eat. We really couldn't recommend this place or them enough. If you're staying make sure to visit En Toute Simplicite, a recommendation from Tracy and a really great visit, we went twice on our week stay. Thanks again! Sophie Lill
Reply from holidaycottagesandvillas.com
Hi Sophie
Thanks so much for your 5-star review. We're delighted you had such a great stay at La Maison Pouyteaux, and that you made it to En Toute Simplicite! Glad you liked my recommendation. It's been a pleasure to help with your holiday plans. We hope you'll come back again.
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Personal, professional, informative information. Easy to contact and swift reply to any query. Excellent website, with lots of clear bright photo’s and a huge amount of detailed information about the property, amenities and things to do and places to visit.
Couldn’t improve. Very impressed. Best website we’ve used in 30 years
Reply from holidaycottagesandvillas.com
Thank you so much for such a wonderful review, Maggie. We’re delighted that you found our service personal, professional and responsive, and that the information we provided was helpful throughout. We put a great deal of care into making our website as detailed and informative as possible, so to hear that it is the best you have used in 30 years is an incredible compliment. Thank you for taking the time to share such lovely feedback, and we hope we’ll have the pleasure of helping you with another holiday in the future.
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Fabulous gite
What a wonderful week we had staying in this gite. So spacious and extremely well equipped. The pool is wonderful and it’s extremely peaceful. Fantastic for a wheelchair user, the whole place was accessible. Would thoroughly recommend
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Brilliant company to deal with and lovely range of villas to choose from. Any enquiries are answered promptly and Tracy is a brilliant contact for information and advice. Have used this company for many years with no problems whatsoever and we will continue to do so. Well done to you both. I would highly recommend using them.
Reply from holidaycottagesandvillas.com
Dear Pamela. Thank you so much for your kind words. It's always a pleasure to help you. Thanks for your loyal custom over the years. As an independent, family-run business it means a great deal to us. Best wishes, Tracy & David.
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Our Villa was excellent. Beautiful inside with everything you could possibly need. The swimming pool was stunning, along with the views from the garden out to the vineyards. The host checked in with us regularly and offered recommendations as well as seeing us away at the end of the stay. Would highly recommend.
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Special personal service from booking until end of holiday. Cannot remember how many holidays we have booked with Tracy and David but we have just booked for next year too! Highly recommend this company.
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We stayed at Le Verger for 6 weeks and it was heaven on earth! We didn’t want to leave! The house and gardens were stunning! There is a fantastic supermarket just 10 minutes away in one direction and the beautiful town of Eymet the other!
We would definitely go back and definitely recommend!! 10/10
Reply from holidaycottagesandvillas.com
Hi Gail
Thanks so much for your 5-star review. We're delighted you had such a great stay at Le Verger. We hope you'll come back again.
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Exceptional
Tracy and her team were extremely helpful and responsive in all communications from booking through to our stay at the property - they were a pleasure to deal with. There were lots of recommendations to help us have a wonderful holiday. I would have no hesitation in recommending the company and will be booking again!
Reply from holidaycottagesandvillas.com
Wow, thank you so much for your lovely words, Lorraine. We truly appreciate your kind feedback. Providing excellent service is always our goal, and hearing that our efforts have made a difference means so much to us. We look forward to the opportunity to help you again in the future.
Tracy & David
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We received a great service from start to finish. Very informative and professional. All our questions were answered promptly and accurately and we even received assistance when we were abroad. Many thanks for a lovely holiday.
Reply from holidaycottagesandvillas.com
Thank you so much for your wonderful 5-star review. We’re delighted you were happy with the service you received and that we could help while you were away and needed assistance. It was a pleasure assisting you with your holiday, and we hope we’ll have the opportunity to help you again in the future.
Verified
This is our second time booking and can highly recommend. David and Tracy kept us fully updated with our holiday and everything was perfect, we would definitely use them again.
Reply from holidaycottagesandvillas.com
Thank you so much for your wonderful 5-star review and, most importantly, for choosing to book with us for a second time. We’re delighted that everything went smoothly and that you felt well looked after throughout the booking process. Returning guests are the greatest compliment we can receive, and we very much hope we’ll have the pleasure of helping you with another holiday in the future.
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Great personal service every time
Great website, easy to use. Tracy takes personal interest in the booking and follows up on queries on the phone. Cannot fault service
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La Maison Montignac is stunning!
The house is large and beautifully laid out with spectacular relaxing views. The facilities are first class in terms of kitchen, bedding, towels, games room etc. Unfortunately, the pool area could have been a bit larger so more beds could be accommodated. However, this is a minor issue. We loved our holiday!
Reply from holidaycottagesandvillas.com
Dear Jeff.
Thanks for your wonderful comments. We are pleased you had a wonderful stay.
We are constantly investing in our home and will consider the possibility of extending the pool terrace to accommodate a couple more sunbeds in the future.
Best wishes
Tracy & David
Verified
Liked the selection of villas and the promt return of phonecalls.
The website could do with a btter search function to find the property which you have booked.
Reply from holidaycottagesandvillas.com
Thank you for your review. We’re pleased that you enjoyed the selection of villas we offer and appreciated our prompt response to your telephone calls. Thank you also for your feedback regarding the website search facility. We’re always looking for ways to improve the guest experience, and we will certainly take your comments on board. We hope we’ll have the pleasure of helping you with another holiday in the future.
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Tracy helped with picking the best property for us, and lots of reassurance throughout. As we get older this personal service makes all the difference
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Brilliant service and any questions or queries were handled quickly. Would definitely use again
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Fabulous
Everything was simple. The website was user friendly and easy to navigate and book.
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- +441634566180
- www.holidaycottagesandvillas.com
- holidaycottagesandvillas@gmail.com
- Gillingham, Kent, GBR
About
As a family-run business, providing an honest, personal, and friendly service is at the heart of everything we do. We’re always just a phone call away and are delighted to assist with any questions, n...