holidaycottagesandvillas.com
Reviews:

460 total reviews   53 reviews in the last 12 months

Review summary

Customers frequently praise the support team's helpfulness and willingness to go above and beyond to assist with bookings, recommendations, and resolving issues. Fast, clear, and responsive communication is highlighted as a key strength, with customers appreciating quick replies and informative guidance throughout their experience. Guests consistently praise the personal, attentive, and friendly approach of the staff, noting it sets the company apart from more automated or impersonal services. Most guests are delighted with the comfort, cleanliness, and amenities of the properties. Customers also value the personalized recommendations for local activities, restaurants, and amenities, which often enhance their holiday experience. Facilities such as pools, gardens, kitchens, and accessibility features are often highlighted as positive aspects. Some guests mention discrepancies between property descriptions and reality or specific comfort issues, such as missing or inadequate amenities like air conditioning or lighting. A minority of guests report that certain property details did not meet their expectations.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

Reviewsholidaycottagesandvillas.com

(0)
(0)
(1)
(7)
(45)
Community member 
5 Reviews
 Verified

Excellent friendly small company who provide a consistently good service.

Excellent small company who provide an almost personal service to their customers. Their local staff are consistently attentive and give great advice. The houses are well chosen, clean and comfortably furnished. Everything functions as it should and their kitchen knives are sharp. The company is friendly , helpful and you know you can rely on them. We have stayed in many of the houses they offer and have had consistently good holidays. We look forward to going with them again.
Community member 
1 Reviews
 Verified
Absolutely perfect! We had an incredible stay at La Maison à Pouyteaux, the house was absolutely beautiful and had everything we needed as a large group with 3 small kids. The pool area was great and certainly helped in the 42 degree heat! Tracy + David were really helpful in the run up providing information on transfers, car hire + local things do and places to eat. We really couldn't recommend this place or them enough. If you're staying make sure to visit En Toute Simplicite, a recommendation from Tracy and a really great visit, we went twice on our week stay. Thanks again! Sophie Lill

Reply from holidaycottagesandvillas.com

Hi Sophie Thanks so much for your 5-star review. We're delighted you had such a great stay at La Maison Pouyteaux, and that you made it to En Toute Simplicite! Glad you liked my recommendation. It's been a pleasure to help with your holiday plans. We hope you'll come back again.
Community member 
1 Reviews
 Verified
Personal, professional, informative information. Easy to contact and swift reply to any query. Excellent website, with lots of clear bright photo’s and a huge amount of detailed information about the property, amenities and things to do and places to visit. Couldn’t improve. Very impressed. Best website we’ve used in 30 years
Community member 
3 Reviews
 Verified
Brilliant company to deal with and lovely range of villas to choose from. Any enquiries are answered promptly and Tracy is a brilliant contact for information and advice. Have used this company for many years with no problems whatsoever and we will continue to do so. Well done to you both. I would highly recommend using them.

Reply from holidaycottagesandvillas.com

Dear Pamela. Thank you so much for your kind words. It's always a pleasure to help you. Thanks for your loyal custom over the years. As an independent, family-run business it means a great deal to us. Best wishes, Tracy & David.
Community member 
1 Reviews
 Verified
Our Villa was excellent. Beautiful inside with everything you could possibly need. The swimming pool was stunning, along with the views from the garden out to the vineyards. The host checked in with us regularly and offered recommendations as well as seeing us away at the end of the stay. Would highly recommend.
Community member 
1 Reviews
 Verified
We stayed at Le Verger for 6 weeks and it was heaven on earth! We didn’t want to leave! The house and gardens were stunning! There is a fantastic supermarket just 10 minutes away in one direction and the beautiful town of Eymet the other! We would definitely go back and definitely recommend!! 10/10

Reply from holidaycottagesandvillas.com

Hi Gail Thanks so much for your 5-star review. We're delighted you had such a great stay at Le Verger. We hope you'll come back again.
Community member 
1 Reviews
 Verified

Exceptional

Tracy and her team were extremely helpful and responsive in all communications from booking through to our stay at the property - they were a pleasure to deal with. There were lots of recommendations to help us have a wonderful holiday. I would have no hesitation in recommending the company and will be booking again!

Reply from holidaycottagesandvillas.com

Wow, thank you so much for your lovely words, Lorraine. We truly appreciate your kind feedback. Providing excellent service is always our goal, and hearing that our efforts have made a difference means so much to us. We look forward to the opportunity to help you again in the future. Tracy & David
Community member 
1 Reviews
 Verified

La Maison Montignac is stunning!

The house is large and beautifully laid out with spectacular relaxing views. The facilities are first class in terms of kitchen, bedding, towels, games room etc. Unfortunately, the pool area could have been a bit larger so more beds could be accommodated. However, this is a minor issue. We loved our holiday!

Reply from holidaycottagesandvillas.com

Dear Jeff. Thanks for your wonderful comments. We are pleased you had a wonderful stay. We are constantly investing in our home and will consider the possibility of extending the pool terrace to accommodate a couple more sunbeds in the future. Best wishes Tracy & David
Community member 
2 Reviews
 Verified
Tracy helped with picking the best property for us, and lots of reassurance throughout. As we get older this personal service makes all the difference
Community member 
1 Reviews
 Verified

Excellent All Round

Lovely property and helpful, responsive service. Would be very happy to use again.
Community member 
1 Reviews
 Verified
The pool was lovely and so the views were beautiful. Could do with air con in the downstairs bedrooms.
Community member 
1 Reviews
 Verified
Excellent from first contact and all the way through. The property itself was exactly as described.

Reply from holidaycottagesandvillas.com

Thanks so much for your 5-star review of our service, Matthew. You've made our day! We hope we can help you again in the future. Best wishes, Tracy & David
Community member 
1 Reviews
 Verified

Good service

Villa was as described, process of hiring was clear.
Community member 
1 Reviews
 Verified
We had a seamless experience and a wonderful holiday house.
Community member 
1 Reviews
 Verified
Lovely place for a relaxing break. This villa is in a great spot just outside the village. Nice large swimming pool, really well appointed - the kitchen has just about every appliance/gadget you need ( I fell in love with the table mounted corkscrew, so much so, I ordered one off t’internet for use at home)! There was just the two of us so only had access to the main part of the house so can’t comment on what it would be like for a large group but there’s plenty of seating and a large dining table. There’s a tv which had UK tv channels and a dvd collection that would put Blockbusters to shame. Whilst we never watch television whilst on holiday, the Women’s Rugby World Cup was on and, as England fans who had been to a few of the stage matches, wanted to catch some games. Unfortunately, the reception was very sporadic - sometimes you got reception, sometimes nothing - which was very frustrating as the place is advertised as having UK TV. However, a few rainy evenings meant we made use of the dvd player. The walk into the village is a doddle at around 5 mins and the hotel (closed Sun/Mon) has a very nice restaurant. We ate there a couple of times for the lunchtime Menu du Jour and twice on an evening. It was quiet on an evening but rammed on a lunchtime. Food was excellent on all occasions. We only visited the bar once, but that was because the owner was on holiday the week we arrived but was pleasant enough on our visit (we even met the mayor there). The bakery is great (aren’t they all in France) an extremely good butchers, a pharmacy, tabac and organic produce shop mean you don’t have to visit the supermarket once you’ve stocked up on the store cupboard essentials. All in all, a really great place. PS. Sorry about the awning, but I’m not taking the blame for that! Neil, the house manager, is a lovely chap, very helpful & friendly.
Community member 
1 Reviews
 Verified

Chez Mamie visit

Very professional and attentive service.
Community member 
2 Reviews
 Verified
Thank you Tracy, for your help choosing this property, perfect.
Community member 
1 Reviews
 Verified
Good communication and availability to answer questions

Reply from holidaycottagesandvillas.com

Thanks for your great review and for rating our service, Janet. I always strive to provide a 5-star experience, so I’ll be in touch to learn more about how we can improve and make your experience even better next time.
Community member 
1 Reviews
 Verified

Wonderful French villa, 1st class service.

From start to finish Tracy could have not been more helpful with our booking. The villa itself was 5 star in a lovely region near Bergerac. Fully equipped with a bonus of a tennis court and swimming pool. Tracy provided details on local vineyard tours and restaurants, we visited two of the recommendations, and they were fabulous. Highly recommend holiday cottages and villas. One small negative the smaller fifth bedroom does not have an opening window, so it can get very warm despite using a fan.
Community member 
1 Reviews
 Verified

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.