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airfrance.co.uk
Reviews:

1,719 reviews in the last 12 months2,728 total reviews  

4.20
Good
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Top positive review

7 Sept 2023
 Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.

Top negative review

31 Aug 2023
 Verified review
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge. Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk

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10 May 2024
 Verified review

A bug when checking the ticket price on the app

I love the app, and I even got a better discount on purchasing the tickets. However, I noticed there is a bug on the app when searching tickets. When I changed the class from economy to premium economy, the tab of showing the prices, for the day before and after, did update. However, when I clicked on the next day, the class I selected changed back to economy, and the prices tab above remained showing the prices for premium economy. This doesn’t stop me from searching my flight tickets, just a little suggestion on making the app even better :) Thanks.
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11 days ago
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I liked / I particularly did not like

I liked the step by step transaction. I did not like the length of time given to complete the transaction, I did not like the poor description of the aircraft lay out e.g. the lay out does not show where emergency exits are, it does not show where the aircraft's wings are located. I particularly did not like the rate of exchange of airmiles to pay for an air ticket, it is a scam! because you get peanuts for the airmiles accrued.
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12 May 2024
 Verified review

Airfrance is my favourite airline.

Airfrance has been my favourite airline for more than 20 years. I can always find convenient flights, it is very good for reward tickets, good customer service and affordable prices and in spite of downgrading the amount and the quality of the food for long haul flights, it still offers good value for money compared to other airlines. I hope that Airfrance comes back to its quality of food that used to offer.Thanks.
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29 Apr 2024
 Verified review

Ms Reis

"My number one airline, I love travelling with Airfrance, cause I have the option to travel to different destinations worldwide from the city where I am living Aberdeen and also the amazing hospitality I have received often from the crew and can not forget about the great tickets offers and discounts I have received every year on my birthday, making me feel welcome and special onboard ... the food is very yummy"
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3 days ago
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Unacceptable queue for a boarding pass

Overall very good experience. But I was only going for 1 day had no luggage except a handbag. I was unable to get my boarding pass without queuing for bag drop which took 50 minutes, so unfortunately I couldn’t be expected to think this is acceptable.
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30 Apr 2024
 Verified review

France Trip

During booking our flights to France twice it came up with ... oops something went wrong would you like to resume your search when resuming search the price had gone up .. twice in a matter of minutes .. not good .
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1 May 2024
 Verified review

Eatern Airways letting service down, sadlyFlying from Teesside with Eastern…

Flying from Teesside with EasternAirways really damages your service offering. It's frequently late or even cancelled. I'm a loyal platinum member, but seriously thinking about alternative carriers now
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12 May 2024
 Verified review
I have used Air france for many years, they are definitely one of my favourite European airlines. They are generally reliable, prices are competitive, have good premium economy options.
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TN
5 days ago
 Verified review
Efficient and easy to use web site. Improvement into how points can be used would be an improvement as would better consolidation of trips between your and the KLM app.
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12 days ago
 Verified review
BECAUSE TO CHANGE A DATE I PAID MORE LIKE I AM BIYING A NEW TICKET FOR JUST TO CHANGE A DATE 14 TO 15 ONLY I AM PAYING TOO MUCH A 60 POUND JUST TO CHANGER 1 DAY DATE
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12 days ago
 Verified review
Flights are on time. A snack is provided. Allowed to bring one hand baggage and one personal item on board. Flies from T2 at Manchester which is a nicer terminal.
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9 May 2024
 Verified review

Website booking

Excellent user friendly site. Easy to use and find all you need to know. Also very good price for the flight I was looking for.
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2 days ago
 Verified review
Booking the flight was straightforward and the process was easy to follow. Great flight package on offer at a good price!
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5 days ago
 Verified review
Cabin crew are amazing. The service and food offer is great for a long haul flight. Arrive revitalised and well fed.
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9 days ago
 Verified review
Booking was easy; I would recommend quicker feedback to people paying through their bank account.
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14 May 2024
 Verified review
Overall booking was easy with simple instructions and clear steps to complete my reservation
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8 May 2024
 Verified review
First time booking with AirFrance for a first time trip to Japan. Excellent service so far!
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5 days ago
 Verified review
Customer services - nobody answers your WhatsApp messages. Only bots would can't help!
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6 May 2024
 Verified review
On time, excellent service on board of clean, new and well maintained aircrafts
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10 days ago
 Verified review

Good customer service,wui

Good customer service,quick response and good communication from you guys
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