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7 Sept 2023
Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge.
Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk
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9 Jul 2024
Verified review
The service is good , polite hostess, safe journey, nice food , plane on time , but the online service is sometime tricky , specially when you checked the ticket fair 1 time , the second time all price raising up , sometimes its urgent for you to take your ticket, till you go to over airline then later on the price is back normal ...please is not fair for longtime customer like us who like to travel with Air Fra ce ..thank you
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2 days ago
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It was easy to book and the price initially was competitive. However, I wish Airlines especially for long haul flights would put the final price up front instead of adding cost for checked in baggage and seat allocation afterwards?
Are there any passengers that travel long distance only carry 8kg to 10kg???
Its not surprising that people tend to choose non European Airlines that allow 2 x 32KG.
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19 hours ago
Verified review
I've become a loyal customer of Air France simply because of the ease and simplicity of booking my flights and have several times told my friends to join flyingblue Explore scheme.
If I could change anything it would be the security guards and rude staff at the Airport baggage check, I know it's nothing to do with you but it is putting me off flying to Paris then on to My destination 😊
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12 Jul 2024
Verified review
It was reasonably straightforward, though, one part where I went back to reread something, I then had to start again, that was probably me as the next time it went OK. Hardest bit was the paying part as my bank phoned before I received the code and then keying in the code or saying it didn't work, fortunately on my last chance attempt it worked -
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9 days ago
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Mi-figue Mi raisin
I like the flight options. The option for Orly as a destination from LHR must be removed from the list because I thought I had chosen Orly as destination but after check-out I saw CDG to be the destination airport which is frustrating. This said I will have to spend additional time leaving and returning to CDG.
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4 Jul 2024
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They should allowed ultimate customer to check up to 32kg if they fly with economy class too, because I’m taking different airlines like Iberia, but as platinum they allowed me 3 luggage of 32kg for economy and for business 4 luggage of 32kg. And spending lots of money with Air France
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1 Jul 2024
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Need create direct flight to guadeloupe
Why we do not have flight from Uk to guadeloupe
Why we need to go through france and wasting a lot of hours
You should have direct flight from Uk to Caribbean guadeloupe
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6 days ago
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It wasn't possible to complete payment with my card - because I don't have a banking app. This seems very inconvenient. I had to use a family memeber's card.
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12 Jul 2024
Verified review
Good value for money
Previously, my wife and I have taken the Air France airline between HK and Birmingham, UK(transit). It is quite good for the service and the meals.