Review summary
Many customers praised the booking process for being straightforward and user-friendly. The website was often described as clear and easy to navigate. Customer service frequently received positive feedback for being friendly and helpful. Competitive pricing and good value were commonly mentioned, and many customers appreciated the kindness and professionalism of the staff. Several reviews also highlighted the clarity and detail of the information provided. Some customers experienced technical difficulties such as site crashes, login issues, and payment errors during the booking process. A minority found the website clunky or confusing, and some encountered problems with login or payment. There were reports of poor responsiveness or negative interactions with customer service, and some customers described staff as having negative attitudes or being unprofessional. Frustration was also expressed over extra fees, price fluctuations, and missing or confusing details in information provided (such as insurance or baggage).
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Good service, professional and friendly stat
Overall, a very good experience with Air France. The service is professional, flight comfortable, and the staff were friendly and helpful. I am satisfied with the quality of the service . Am giving only 4 because in some instances on long flight, internet was not working. I would however happily recommend Air France to other travellers
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The web site is easy to navigate and very clear, my only comment is the insurance offered, needs to be studied as I was not aware that over 65 year old's were uncovered. On my last flight to Belgrade We took the insurance oblivius of this fact. Luckly we noticed at the last minute and did not make any claim when our baggage was delayed by 4 days as it was not loaded in Paris.
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A breath of fresh air to fly with AF
A breath of fresh air to fly with Air France. You maintain a service of old, no longer seen on most airlines. Your staff are an absolute credit to you, positive, friendly and hugely helpful . The plane had very decent leg room, well designed seats with phone/iPad holders and up to date charger sockets. Complimentary snacks and drinks were greatly appreciated. All in all, a pleasure all round. Well done!
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Purchase of the flight went smoothly. I could use my Birthday gift Voucher without any problems, was very pleased. I could upgrade my return flight to a small increase to Business class. Overall perfect. Looking forward to my flight on the 18th September
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On booking my combined train and air ticket at confirmation of payment I was also told online that the flights were cancelled. This caused some distress as it was too late to contact customer services. WhatsApp media enabled me to contact someone but they essentially told me to contact my local national office.
I was concerned but when I got through to customer service they were polite, efficient at reviewing and explaining my booking, then rectified the issue to rebook the flights and trains. Whilst I was frustrated with the online booking message I gained relief talking with the customer service agent.
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Needed to book a flight from London to Rio de Janeiro. The price for a connecting flight journey was very competitive and chose Air France as it is a brand I felt I could trust. Navigating through the booking process was very straightforward and information was clearly presented.
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Very easy and responsive website. We have an extensive trip in Europe and needless to say we visited at least 20 airline sites. Air France is easily the best. It isn’t perfect. But graded on a curve, it’s certainly cleaner. Nicer. Faster than all others. That’s difficult to maintain especially with the product that is dynamically changing each second. (Referring to flights and available seats). So. Good job. What can be improved is the pop out / overlay in the app, at the bottom advertising the application for a credit card. It’s annoying, cannot be closed and it is covering important content that we need to access. That is a massive mistake or may be an over sight?
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Quick and easy to book even with a mishap
It was easy to select the best flight options for my journey. There was an issue with the payment process, however a quick call to the helpline allowed me to resolve this easily enough.
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Online booking frustrating at times, need to improve!
Frustrating at time to book a flight online, the system gets to the payment and then stalls, and then blacks out and then you have to start all over again, and then prices go up.
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Well we’ve only just booked, great so far.
Well we’ve only just booked to fly to Singapore but great so far. Easy to book Air France online site.
Will be keen to find out how premium economy compares with Singapore airlines. Hopefully we’ll be pleased and if so will fly Air France again in future.
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Bit difficult at first. Partly because the Flying Blue number is have, keeps on coming up as doesn't match my password and email address. Haven't figured out yet as how to fix this problem.
Kind Regards Frederick.
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Getting older and slower
Overall the site was very good but takes a bit of time to get there and that’s down to me not using a computer to often in retirement.
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We had excellent service from the customer service department but were worried because they were not open at weekends, so our time to solve problems was abbreviated
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Consistently friendly and helpful. I can't really think of anything that could be improved upon right now.
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I think the flight was very good with professional
Staff. I think the premium economy should be able to use the toilet next to that cabin and more water bottles issued on such a long flight - hydration super important and also seat belt sign held on majority of flight when not necessary
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Everything apart from a video I watched on social media where air hostesses were treating customers especially Nigerians poorly, could you provide me with what really went wrong? I heard from the video that customers were asking for a bottle of water and they refused to give them. One of the air hostesses were seen telling one of the customers to shut up, I think the act is unacceptable and unprofessional. I hope such behaviour will not happen during my travelling and please educate your air hostess on how to respect and treat customers. I awaits a prompt response.
Thank you
Margaret
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First experience using Air France website to search for flights to Paris. I found it easy to navigate and there were good baggage options to choose from!
Overall a good first experience!
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Easy to use the website
Easy to use the website; found the ticket quickly and booked without any issues. I love the fact that I can use my AMEX free of charge
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Return Flights to Nairobi from Birmingham
We were very kindly accommodated with comfort seats where every effort was made to fulfil our request.
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The web site was so easy to use. Prices were good nd I could pick my seats.
Let’s hope the planes are on time.
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They are not included in the overall rating. No verification measures have been taken.Contact
- +33892702654
- www.airfrance.co.uk
- Tremblay-en-France, FRA
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