Review summary
Customers appreciate the generally easy-to-use and navigable website, as well as the straightforward and smooth booking process. Many value the quality of in-flight service, comfort, and amenities, along with the included or flexible baggage options. Friendly and efficient customer service is also noted by some, and competitive prices with upfront costs are appreciated by certain customers. However, some customers report technical issues and confusing website layouts, as well as difficulties with system failures or complex booking steps. There are frustrations regarding hidden fees, unclear or misleading pricing, and occasional confusion about baggage allowances. Customer service experiences can be mixed, with reports of unresolved issues and long wait times, and some customers note issues with equipment or specific staff incidents.
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Verified
A breath of fresh air to fly with AF
A breath of fresh air to fly with Air France. You maintain a service of old, no longer seen on most airlines. Your staff are an absolute credit to you, positive, friendly and hugely helpful . The plane had very decent leg room, well designed seats with phone/iPad holders and up to date charger sockets. Complimentary snacks and drinks were greatly appreciated. All in all, a pleasure all round. Well done!
Verified
On booking my combined train and air ticket at confirmation of payment I was also told online that the flights were cancelled. This caused some distress as it was too late to contact customer services. WhatsApp media enabled me to contact someone but they essentially told me to contact my local national office.
I was concerned but when I got through to customer service they were polite, efficient at reviewing and explaining my booking, then rectified the issue to rebook the flights and trains. Whilst I was frustrated with the online booking message I gained relief talking with the customer service agent.
Verified
Very easy and responsive website. We have an extensive trip in Europe and needless to say we visited at least 20 airline sites. Air France is easily the best. It isn’t perfect. But graded on a curve, it’s certainly cleaner. Nicer. Faster than all others. That’s difficult to maintain especially with the product that is dynamically changing each second. (Referring to flights and available seats). So. Good job. What can be improved is the pop out / overlay in the app, at the bottom advertising the application for a credit card. It’s annoying, cannot be closed and it is covering important content that we need to access. That is a massive mistake or may be an over sight?
Verified
Needed to book a flight from London to Rio de Janeiro. The price for a connecting flight journey was very competitive and chose Air France as it is a brand I felt I could trust. Navigating through the booking process was very straightforward and information was clearly presented.
Verified
Well we’ve only just booked, great so far.
Well we’ve only just booked to fly to Singapore but great so far. Easy to book Air France online site.
Will be keen to find out how premium economy compares with Singapore airlines. Hopefully we’ll be pleased and if so will fly Air France again in future.
Verified
I think the flight was very good with professional
Staff. I think the premium economy should be able to use the toilet next to that cabin and more water bottles issued on such a long flight - hydration super important and also seat belt sign held on majority of flight when not necessary
Verified
Everything apart from a video I watched on social media where air hostesses were treating customers especially Nigerians poorly, could you provide me with what really went wrong? I heard from the video that customers were asking for a bottle of water and they refused to give them. One of the air hostesses were seen telling one of the customers to shut up, I think the act is unacceptable and unprofessional. I hope such behaviour will not happen during my travelling and please educate your air hostess on how to respect and treat customers. I awaits a prompt response.
Thank you
Margaret
Verified
First experience using Air France website to search for flights to Paris. I found it easy to navigate and there were good baggage options to choose from!
Overall a good first experience!
Verified
The web site works well
But never like the ideas that once you have selected the flight you actually have to pay for a seat !
This isn’t the way it should be
Verified
Offer better mileage options, lower mileage to be able to complete round trip tickets not just partially lower the price of the overall ticket.
Verified
Hard to get past seat selection
I find their site a bit clunky and it pressures you to pay for extras, like seat selection. To proceed without paying for a seat is right at the bottom, not easy to find.
Verified
Easy booking experience and price offering. Would be good if stopover in Paris is longer (I only have 1hr for connecting flights).
Verified
After my initial attempt where the website failed me it was straight forward which is what we want. I liked that it asked if I wanted to use some of my airmiles offset against the total, I did.
Verified
I was constantly thrown out of the system, with a message saying that the website is down. In between, when I looked again, the price had gone up £150, though then it came down again. You sent me a birthday voucher of £45, and this was not accepted on 23 July. Why? I feel that is cheating.
Verified
I booked a ticket for my son and I 3 weeks ago. I wanted to add my 14 years old and couldn’t on line. I had to call twice your customer service and booked him under an adult to not be charged more for booking through your customer service. Really disappointed. Next time I go through another company or train.
Verified
Excellent. Customer service, I messaged to amend an error on my part and it all went smoothly
Verified
Booking tickets
Easy to navigate website when booking 4 adult tickets
Verified
Superb prices and all the best destinations.
Verified
Great website
Website easy to use with all relevant information. No hidden surprises. Looking forward to the flights!
Verified