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airfrance.co.uk
Reviews:

1,419 reviews in the last 12 months2,305 total reviews  

4.19
Good
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Top positive review

7 Sept 2023
 Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.

Top negative review

31 Aug 2023
 Verified review
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge. Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk

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14 Mar 2024
 Verified review
Easy to use website and competitive prices
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29 Feb 2024
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there seem to be some level of flexibility
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12 Mar 2024
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Booked on line and found the process easy
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7 Mar 2024
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Can't choose seats on affiliated airlines
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28 Feb 2024
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Very straight forward and quick service
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4 Mar 2024
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Good price for the ticket. Easy to book
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29 Feb 2024
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User-friendly website and great offers!
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8 Mar 2024
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No comment yet until after my journey.
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2 Mar 2024
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Easy to book, clear pricing. No probs.
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11 days ago
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AIRFRANCE, KLM services are Excellent
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9 days ago
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Great airline with some great staff
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5 days ago
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quick and easy booking. impressed.
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9 days ago
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Easy and straightforward to book.
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7 Mar 2024
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Excellent flight

Excellent food, drink and service
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3 days ago
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Customer service and ponctualité
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15 Mar 2024
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Easy to choose and book flights
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6 days ago
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Great airline and great people
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7 days ago
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Extra charge for Amex customers
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12 days ago
 Verified review
Easy to use, quick and reliable
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14 Mar 2024
 Verified review
Easy to book and make changes.
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