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airfrance.co.uk
Reviews:

1,419 reviews in the last 12 months2,305 total reviews  

4.19
Good
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Top positive review

7 Sept 2023
 Verified review
I'm still a loyal customer regardless of the things you have change on the website which, in my opinion, have been changed for the worse. For instance, now to book a flight the choice states the price as "from £..." and when you click it's a lot more expensive than you thought it was. Then, in order to look for the real price you have to go one by one instead of having the whole selection by date and real price at once of almost the whole month as it used to be. Also, now it's more confusing with the choice of light, standard and flex. If you go by the price and click on light, it tells you you cannot buy luggage at this point so you don't know how much it's going to cost you afterwards. By then, you change your first choice and look for another date or price. If you change your mind and try to go back to the first choice, invariable it is more expensive than the first time you clicked on it. I don't think you are really trying to get the best service for the customer but you do manage to confuse and alienate them.

Top negative review

31 Aug 2023
 Verified review
The webpage for paying via Visa debit wouldn't load properly, so had to pay via PayPal for which there is a charge. Also, my partner booked her ticket on the App and was quoted a cheaper price than my online booking for exactly the same date and trip, how is this fair!
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Reviews for airfrance.co.uk

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8 days ago
 Verified review
I was not informed that I was buying standby tickets not confirmed seats on the plane until AFTER the purchase, when i was trying to print off the boarding passes. This causes great distress as my reason for flying was an unexpected bereavement and I needed to be there urgently. I felt to France regularly and have never had this experience with any other airline. The stress this uncertainty caused, and in such difficult circumstances was awful. It has made me reconsider using Air France. I probably wouldn't choose to fly with you again unless no other options are available. It should be made crystal clear before the purchase if tickets are standby.
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11 Mar 2024
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Global Collect BV doesn’t come up as a ‘trusted’ company when making a bank transfer which made me dubious making a bank transfer. Also, it’s difficult to find out if this is a 3rd party company that you use. Upon payment, my status is still ‘pending’ & when I spoke to an advisor it said that it looked like the payment had been cancelled by GCBV despite the payment leaving my account.
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4 Mar 2024
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Air france can definitely do better when dealing with customers, a few times where I have to pay for new tickets on faults that come from customer service people on the phones. Make it possible that we are waited for when connecting flights Europe to Lagos Nigeria. Customer service is average.
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3 Mar 2024
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Can't believe that you are charging extra for stowed luggage. Difficult site navigation - no way back to the payment page after diverting to fill in other details. I had to contact an agent to send me a link to the payment page.
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9 Mar 2024
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Great experience except you charged my debit card once on the 5 March for the correct amount then changed it to 2 debits on the 5 and 7 March. That’s not right so not happy with AF.
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5 days ago
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I had a problem with the seat choice which didn't add the cost to the final price so the seats weren't booked. however I managed to sort after a helpful web chat.
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5 Mar 2024
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some staff (including manager)(counter check in)no smile and do not know much about the customer holding the BNA VISA PASSPORT policy
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10 Mar 2024
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Have the actual prices included in Fare. The fact that you increase prices on long haul flights for one bag in the hold is ridiculous.
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4 Mar 2024
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Good - but though I paid for my dog’s flight yesterday I have not had a confirmation email.
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9 Mar 2024
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The website was clunky and difficult to use I went back the next day and managed to book
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13 days ago
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Prices change too fast, can't plan or arrange things properly.
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2 days ago
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Payment section needs to be improved. Wasn't very clear
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5 Mar 2024
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Unable to select a seat as part of my reservation
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7 Mar 2024
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Can't choose seats on affiliated airlines
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7 days ago
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Extra charge for Amex customers
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7 Mar 2024
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Seat selection free and early
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4 Mar 2024
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1 Feb 2024
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I had difficulty adding my travel document, passport, that was already stored in my profile. The step of selecting it seemed non obvious. Much better to invite the user to add a stored travel document in a clean and easy step. Additionally, although I had previously added my document, the name and gender was not shown. I found I had to delete and re add the information. But this was a minor problem in 2 frustrating hours trying to book a flight. Strangely enough, the Airfrance website works much better than the KLM site. I had attempted to book flights yesterday on KLM and the process failed four times with "sorry there has been an error on our end, its not been possible to complete your booking online" or similar. Switching to airfrance (swiss german version) to make the booking solved the problem. It is not the first time I have encountered problems with the KLM website. It has, in my opinion, always ranked as probably the worst airline site in the world to make a booking with, and I used to be a professional travelling regularly for business and using many different airlines over 30 years or so. In fact I just reviewed my bookings and see that despite apparently successfully re adding and selecting my valid passport information, the site still informs me I have a task to complete before my journey: Add your travel documents!!!! Grrrr.
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30 Jan 2024
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Flight insurance worthless if >64

I took the insurance witht the flights and it was miss-selling to me. Nowhere does it tell you that you must be 64 years old or less to be able to make a claim!!! They knew full well from my passport how old I was and yet they still took the money. If I hadn't taken the trouble to read the very small print, I could have travelled uninsured. I've cancelled the insurance as you get 14 days to do that, but the refund? Nowhere to be seen. Allianz says it's not them and it must come from AF. Typical. I'm unimpressed.
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14 Feb 2024
 Verified review

Very expensive and poor web experience.

I bought tickets for my family and the default option is to choose the ticket type for all people at the same time. It isn’t clear that you can add luggage later as we only wanted one hold case between us. Also your price for a return flight from Birmingham to Paris at sensible times is criminal.
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