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Review summary
Many customers appreciate the fast and efficient delivery, clear packaging, and value for money, frequently noting the quality and robustness of the products. Positive feedback is also given for user-friendly setup, helpful instruction manuals, and responsive customer service, with some customers highlighting good advice and informative communication.
However, some customers report delays in delivery, issues with third-party couriers, and problems with high shipping or return costs. There are also mentions of unclear instructions, difficulties with syncing or software integration, and inadequate communication regarding order updates. A few customers experience faults or design limitations with specific product parts, and some find customer service unresponsive or slow to resolve issues.
This text was automatically created by an AI system from user reviews.
Was able to get the replacement part I required.
Postage cost was way to much for an item sent second class small parcel with Royal Mail
Community member
1 Reviews
Verified
Love the screen and the presentation of the data. Very easy to download as well.
Community member
2 Reviews
Verified
The first notification I received that the goods were being delivered was on the actual day of delivery. Thankfully I was able to rearrange my day to be in to take delivery. I received a confirmation email of the order which stated that a further notification would be send when the order was despatched. Clearly this failed as no such notification was received.
With the requirement for the customer to be available to take delivery of the order, you need to improve the information given to the customer about delivery, so that they have at least 24 hours notice that the order will be delivered, even if the actual time during that day cannot be given. The customer would then be aware that the order was on it's way.
Community member
1 Reviews
Verified
Quick delivery of Star Diagonal and Solarix solar filter material
Quick delivery of Star Diagonal to replace damaged old one. Monthly free info on what to see in the night sky with my old Bresser refractor is very thorough. Solarix material supplied to make an efficient and reliable solar filter to fit on Objective end of the telescope.
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Replacement for previous unit, so easy to install and link up, however ...... sadly it will not connectmto the previous main unit as well, which the non functioning unit would do (this is the 3rd unit I have purchased). Having a second display was really useful!
Community member
2 Reviews
Verified
Better experience than when I ordered a microscope. I got notification of shipment of the order in advance of day of delivery. However there was a problem with the dhl delivery. The driver was seriously delayed by more than 2 hours after the delivery window. It would have been useful for the courier company to inform us of the delay.
Community member
1 Reviews
Verified
Replacement grey wind vane
I contacted Bresser UK in November to order a replacement grey wind vane. I was told they were waiting for stock. I have finally received the replacement which was easy to fit.
I was a bit disappointed with cost of shipping @ £6.90 for something that is small in size and could have been sent 1st class for a couple of pounds.
Community member
1 Reviews
Verified
My 5 in 1 Weather Station
Since receiving and fitting my 5 in 1 Weather station I have found it very good.
I did not realise when purchasing the unit that I could NOT share my data with internet weather websites. This was disappointing but I should have read the description closer.
Community member
1 Reviews
Verified
Community member
1 Reviews
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Quailty, Design, Delivery
Community member
1 Reviews
Verified
The advice and help offered very good. I will follow up on advice at a later date.
Community member
1 Reviews
Verified
Great information and support.
Community member
1 Reviews
Verified
Always a great service from Bresser, just keep doing what you're doing.
Community member
1 Reviews
Verified
I have been in communication with your Staff who have been very polite & helpful.
I was extremely disappointed when I was told, although my Bresser 7 in 1 weather station is well within the warranty period the Company do not cover the wind vane which broke in two in normal useage.
The wind vane didn’t cost a lot to purchase but I thought it was bad practice and penny pinching to say that the warranty didn’t cover it as it was a moving part
Community member
1 Reviews
Verified
Community member
2 Reviews
Verified
Veyr happy
We had a query on our delivery which was very quickly resolved by a real person, not a chatbot - the glasses arrived quickly and are exactly as ordered. Haven't had to use them yet - but very happy with Bresser so far!
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Objective data!
Easy to set up the room temperature monitor. Good to have four rooms summary data on one device. Bought to monitor room temperatures for setting heat flow on boiler - needed objective data to show my husband!
Community member
1 Reviews
Verified
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Since BRESSER’s beginnings in 1957, our ethos has been to dig deep to consistently enable new perspectives and discoveries. As a visionary German manufacturer specialising in high-quality optics, we'v...