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Review summary
Customers consistently praise the fast delivery times, the easy-to-navigate website, and the helpfulness of customer service. Most find the ordered parts fit perfectly and match the original specifications, leading to high satisfaction. Reasonable or competitive pricing is frequently mentioned, and prompt, clear communication is highlighted as a positive aspect. Packaging is generally considered adequate or excellent, and many customers appreciate the smooth and efficient returns and refunds process. A minority of customers report delivery delays or issues with couriers, and some are dissatisfied with slow or insufficient updates about such delays. High delivery or return postage costs, especially for smaller items, are noted concerns. A few customers mention damage to items and wish for more robust packaging for fragile goods. Additionally, some experience delays, unclear instructions, or high costs with the returns and refunds process.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsFixPart.co.uk
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Verified
I required a new dryer door seal and found what I needed. I ordered one, and when nothing had arrived a week later, I emailed in the morning asking for an update. When I didn’t receive an answer by 4pm, I emailed again and advised I would cancel the order if no response by the next morning. The next morning I finally received an email stating it was shipped and arrived the following day. With the exception of the late delivery, I have no other complaints.
Verified
I found the part I oredered to be great
I found that the part I oredered from fix part was the right part and arrived well packed and received good delivery notification from the carrier. Bit when it came to repairing it, found I couldn’t use the part as the body of the machine had completely warped and putting on the part would not have worked. It was easy applying for a return and refund, which was quick and efficient. Was very happy with this shop and would happily use again if needed in the future.
Verified
Perfect replacement part for a Miele Vacuum Cleaner
Ordered this replacement curved handle for my Miele Vacuum Cleaner at less than half of the original price. Sent from Paris France in short order and is a perfect fit, so much so you couldn't hardly tell the difference. This is the third time I have had to replace the handle which must be a known production fault by Miele. I wasn't going to stump up another £37 for an OE part. So far it is working a treat and clicked into place just like the original. Job done. Merci d'avoir réparé la pièce pour arranger ça!!!!
Verified
Delivery updates
Keep up to date and correct clear information about delivery on your website. It could be helpful if there will be some more updates with delivery progress and approximate delivery date.
Regadring website information I expect the item in 2 days - Saturday the latest, but did not hear from the company or courier till Sunday.
The evaporator tank came Monday, so was really great. It was packed well, fit in my fridge well. I am so please that I found that replacement for my cracked one.
Thank you.
Verified
DeLonghi 7313247671 brewing unit coffee machine - assembly tmbu
I’m very happy with my recent purchase from FixPart. Communication throughout the process was excellent, the shipping time was fast, and the item arrived extremely well packaged in a double box for extra protection. The part was exactly as described and worked perfectly. I will definitely use FixPart again and will happily recommend them to friends and neighbours who need reliable spare parts. Thank you
Verified
Fast delivery.
Cable fitted easily to the appliance and was in action immediately!
My elderly friend is in a care home and was moved rooms. During the move his electric razor charging cable was lost and the integral battery was flat. He hadn't shaved for about 10 days. I ordered the cable on your site on the Friday, it arrived on the following Wednesday and I charged the razor here at home and delivered both to him on the Thursday. He was over the moon! Thank you.
Verified
Replacement pump for Candy Washing Machine
This was my 1st time of using yourselves and was abit sceptical!! How wrong could I have been. The part was easy to find on your page and was delivered as per timescale quoted. I fitted it this morning and the part fitted my machine perfectly and got us back up and running in 15 minutes and machine is now like new again. If I require anymore parts in the future this is the place to go 👍👍👍
Verified
Excellent Service
I was apprehensive that my very old and much loved Bosch SDS drill had finally gasped its last breath. In desperation I trawled the web and quickly found the FixPart site. I was amazed that it was so easy to find the required parts. I placed an order, and as stated, the items arrived early the following day. Happy days, parts fitted to product, trigger operated and tool as good as new. Thank you FixPart I shall certainly be using your company again should disaster strike.
Verified
They dipatched the goods very quickly. The day it wss supposed to be delivered I received a text message from the Post Office saying they could not find my location even though they deliver to our office's most days of the week and they would return the goods to Fixapart. I contacted customer services and they now have it sorted. Five stars to Lauren in customer services great help and communication.
Verified
My usual supplier of Magimix parts seems to have closed down. So, this was my first time using these guys. I had an email back in French, so I'm assuming they are based there? Anyway, my delivery came in good time (3 days) and they use Royal Mail so none of the faff of other delivery services (leaving he package at the end of the drive, etc). I will definitely be using Fix Part again.
Verified
A very positive experience
I just wanted a part of my Bosch Hoover, (a whole new hoover would have been phenomenally expensive. Instead for about £30 I just replaced the defective part (the dust container, which has a very easily broken catch). The part was delivered within days, and it was easy to identify from the model number. Altogether a very positive experience.
Verified
Fantastic service ! When our refrigerator broke down, I tried to get an engineer but it was going to take over 1 week to get one. Then I came across Fix part site ! I found the part which matched up with all the serial numbers of the refrigerator. So I ordered it myself, it arrived the next day being sent from Paris, France.and we installed it ourselves, for a fraction of the cost of the engineer. Well done Fix part on providing an excellent service at realistic prices
Verified
First class service
Having had a problem with our refrigerator, we tried to call out an engineer, which was going to take 14 days, we researched the fault, and came across Fix part.
And searched for the part with all the corresponding serial nos etc and ordered it. The website showed that it was in stock in another warehouse, it was dispatched from Paris, and arrived before noon the next day.
Verified
Cooker Hood Spares! Deliveries very quick and efficient!
The mesh fits excellently, being slightly curved and much better design than the original! I have a problem with the Charcoal filter it must be slightly larger than the original design and I will have to wait until a member of the family can try and fit it or, I will have to put the charcoal from the new one into the older one!
Verified
Excellent company to deal with
As a novice I found it easy to look at your site to find the part I needed - just to be sure I emailed and got a good response. Ordered and it was delivered so quickly and I now have a tumble dryer that works. And when I say I am a novice I have never done anything like this before so if it didn’t work then I would have bought a new dryer. Very proud of myself and with your comapany for the help. And it saved me a fortune!
Verified
The part fitted like a glove and it has enabled my washing machine to live another day.
The service i received was most excellent and I received I speedy delivery. The website was easy to use and I found the part that i required. Not that I needed help however they do have any email section in case you need help.
Highly recommend the seller and the site. Great service from start to finish.
Verified
Needed a washing machine door seal. One of the few places that had the one i required in stock.
Ordered item and it arrived well packaged in 3 days. Item looked exactly identical to origional part. Fitted my machine in about an hour and a half. My wife is very happy now her big and smalls are happily swishing around in the drum with no leaks. Perfect.
Verified
Personal attention not all automated!
It was a wonderful change to have a persona; response to my query about a replacement glass panel for my combination oven. I wasn’t clear what part I needed but by sending photos of the door panel and rather faint part number the staff member was able to send the right thing. It arrived, promptly beautifully packaged and is working perfectly.
The only improvement was that there is only a YouTube video of how to replace an outer glass, one showing replacing an inner glass would be useful.
Delighted with service. Thank you
Verified
Excellent service
An easy to navigate website that clearly shows which parts are suitable for your appliance and offers cheaper alternatives as well. Fast delivery. The only downside is the cost of the parts; replace a couple of shelves and drawers and you're half way to buying a whole new fridge freezer! But that's not unique to this website.
Verified
Updated review
Although my first review was not complimentary to this company due to the length of time waiting, I am very pleased with the quality of the item now received. I would suggest that if there is a delay of an item to be delivered then an email be sent to the purchaser stating that there is a delay. This would be of benefit to both parties and a true review could be submitted. Thank you for the part I requested and I will use your company again.
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They are not included in the overall rating. No verification measures have been taken.Contact
- fixpart.co.uk/en
- customerservice@fixpart.co.uk
- Nijmegen, NLD
About
FixPart.co.uk is your trusted online shop for spare parts for household appliances. With an extensive selection of millions of parts for leading brands, we make it simple and affordable to repair your...
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