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Top positive review
6 Aug 2023
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My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk
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1 Apr 2024
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30 Mar 2024
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30 Mar 2024
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29 Mar 2024
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27 Mar 2024
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12 days ago
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It is an issue with customer service. In particular beware if you need to return an item as it costs £6.95.
I hit the wrong button when ordering and realised I had ordered the wrong item - immediately I emailed customer service to ask if my order could be amended. I heard nothing other than an automated reply with a 'ticket number'. The next day I received an email saying my order had been shipped so I again attempted to contact customer service. I finally received a reply at around 11.30am confirming my order had been shipped so it was not possible to amend, despite the fact I had originally made contact nearly 24 hours previously. I was told I could return the item but this would have cost £6.95. Not impressed.
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12 Apr 2024
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First time customer terrible delivery Still not received my item
On their website it states they will try to deliver within 2 to 5 working days. I’m now two weeks in and I have still not received My item I have contacted them and they said they are trying to resolve the issue at this rate. Looks like I will be asking for a full refund and just wasted my time.
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28 Mar 2024
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I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you.
We suggest to contact our team of customer service to help you accordingly.
Kind regards,
Team Fishdeal
26 Mar 2024
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Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands.
In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer.
We apologise for the delay your parcel had suffer.
Kind regards,
Team Fishdeal
12 days ago
Verified review
Fishdeal.co.uk? Sounds like they should be in the UK, but guess what my order was sent from the Netherlands also took best part of 3 weeks to arrive, also DPD delivery left in a bin, with box already open and rummaged through. Enough for me to realise I won't use them again
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12 days ago
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Website claims 2-5 days Max delivery... Been over 2 weeks and no movement on tracking info.... DO NOT USE THIS COMPANY, IF YOU DON'T BELIEVE ME... CHECK OUT THEIR FEEDBACK/REVIEWS.
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11 Apr 2024
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Still waiting after 2 weeks for my delivery
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30 Mar 2024
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Not enough boat fishing gear available, delivery times & delivery cost.
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6 days ago
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Product arrived with no connecting screws
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11 Apr 2024
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12 Mar 2024
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Fantastic ordered on a Monday delivered on the Thursday and as far as I can make out it came from the Netherlands.
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5 Mar 2024
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Excellent service and price and never need to contact customer service as always arrives on time if not before.
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9 Mar 2024
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I've ordered a couple of expensive items from fishdeal and they've come well packaged which gives you peace of mind.and they keep you well informed about what is happening. I will definitely be using them again.
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13 Mar 2024
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I liked the fact I can get help,when a parcel gets lost.and the fact that it was replaced.very satisfied with customer service
Things I thinks could be better,parcels need to be better sealed
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20 Mar 2024
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Was concerned after ordering that company are based in the Netherlands and not the uk but items ordered were delivered exactly as expected and were well packaged and as described
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