Review summary
Customers overwhelmingly praise the proactive and detailed advice provided on sizing, often through personal calls or emails, which results in well-fitting garments. The exceptional, caring, and personal customer service is frequently highlighted, with particular appreciation for the dedication and responsiveness of staff members. Many reviewers specifically note the helpfulness and expertise of staff, sometimes mentioning individual employees by name. The high quality, craftsmanship, and materials of the jackets and coats receive consistent compliments, and most customers are pleased with the fast, reliable delivery, often noting that orders arrive sooner than expected. Additionally, a smaller but notable group of customers mention smooth and efficient returns or exchanges, supported by clear instructions.
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How Trusted Shops prevents fake reviewsReviewsUK Leather Jackets
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Verified
Very polite and professional
It is very rare nowadays to find a company that you can trust from start to finish. DIANE sorted my size (this lady knows her stuff) called me personally to advise I was getting the wrong size (at night too!)
So helpful and polite. The quality of the leather was second to none and the stitching was perfect.
I will definitely be buying from this company again!
Verified
Gorgeous Shearling Jacket
The Shearling Jacket that I purchased from UK Leather Jackets arrived and is absolutely stunning. I had compared jackets from multiple other manufacturers and read reviews widely, which led me to UK Leather. The coat that they sent me actually exceeded my expectations on style and quality. Also, because UK Leather asked me for body measurements when I made the purchase, it is obvious that they customized the sizing so that the jacket is truly a perfect fit. I am thrilled with the coat and will certainly be looking to UK Leather in the future when looking for other leather and/or shearling jackets. Thank you to UK Leather and the UK Leather team.
Verified
Excellent service and product
I ordered a jacket as a present for my husband. Once we placed the order, we got a request for measurements, which we provided via email. We then spoke to an employee on the phone who helped advise us on the fit and size we had ordered. Eventually, based on the advice, we decided to modify the order to go one size down to get the style and fit my husband wanted. The order arrived quickly after that, and the quality is great. My husband is super happy with it!
Verified
I have had around 5 jackets from this company over the years and all have been top quality and fit nicely. Customer service is excellent. Thoroughly recommend 👌
Verified
Brilliant sheepskin toscana coat, it is absolutely devine and looks amazing. The service has been impressive from start to finish. Cant recommend enough !
Verified
Brilliant customer service
Great customer service, actually able to speak to a real person who returns your calls and even contacts you directly when they perceive a possible need for further information. Amazing and very impressive. Thank you.
Verified
Ordered an XL jacket, got a call from a lady ( sorry, can't remember her name. )
She recommended, because of all my measurements I put in, that I change the jacket size to Large. She was spot on.
Great jacket, great fit.
Verified
Great..
Great price, great service (they called to confirm size before despatch) and fast delivery. Jacket is a great fit and very comfortable.
Verified
Brilliant customer service asking questions to try and find the right jacket, mine was on order and regular updates and the jacket when arrived is excellent.
Verified
Very happy
Jacket is absolutely gorgeous & fits perfectly. Very well made & has 5 pockets - 1 inside.
Had to go up 2 sizes, which I was quite shocked about but it’s a tailored item so needs must - definitely advise giving sizing to supplier.
Verified
Unbelievable customer service, concern over whether I would be happy with the finished product as it needed a substantial alteration, which was completed in less than 2 weeks, and I am absolutely thrilled with the result. A brilliant shearling coat that fits as if made to measure.
Verified
Lovely jacket. Prompt delivery. Excellent information regarding sizing, measuring etc and how to care for jacket.
Verified
Excellent personal service
Verified
Took the time to call and check sizes to make sure it would be a good fit.
Verified
Great jacket. Good quality and at a fairly reasonable price. Very happy
Verified
Diane was excellent couldn’t do enough for us and product was excellent everything was 5star
Verified
This company went above and beyond my expectations in terms of assistance with ordering and guidance for the most accurate fit possible. Ultimately I didn’t keep the jacket due to personal style preference but the quality and service were second to none.
Verified
I love my new jacket, it is gorgeous. A very helpful lady even ensure I got my right size after ordering as its a tailored and fitted . Marvellous and saved me having to send back and change it. Amazing service.
Verified
Incredible customer service, pro-active personal assistance, very kind and caring advice. I've not come across anything like it online before.
Verified
Fantastic jacket fits perfectly . Thank you so much to the lady that telephoned us to check the size we ordered was correct - you were right the smaller size is absolutely perfect. Highly recommended