Customers consistently praise the proactive, personal, and attentive customer service, noting that staff often go above and beyond expectations. Many reviews highlight helpful communication throughout the buying process, including timely updates, phone calls, and accurate advice to ensure the correct fit and satisfaction with sizing. Customers express high satisfaction with the quality, materials, and craftsmanship of the jackets, as well as the fast and prompt delivery that frequently meets or exceeds expectations. Additionally, some customers appreciate the smooth and hassle-free returns or exchanges.
A few customers express concerns about potential returns, suggesting that the returns process may not always be straightforward.
This text was automatically created by an AI system from user reviews.
Brilliant customer service asking questions to try and find the right jacket, mine was on order and regular updates and the jacket when arrived is excellent.
Community member
1 Reviews
Verified
Very happy
Jacket is absolutely gorgeous & fits perfectly. Very well made & has 5 pockets - 1 inside.
Had to go up 2 sizes, which I was quite shocked about but it’s a tailored item so needs must - definitely advise giving sizing to supplier.
Community member
1 Reviews
Verified
Lovely jacket. Prompt delivery. Excellent information regarding sizing, measuring etc and how to care for jacket.
Community member
1 Reviews
Verified
Excellent personal service
Community member
1 Reviews
Verified
Took the time to call and check sizes to make sure it would be a good fit.
Community member
1 Reviews
Verified
Great jacket. Good quality and at a fairly reasonable price. Very happy
Community member
1 Reviews
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Diane was excellent couldn’t do enough for us and product was excellent everything was 5star
Community member
1 Reviews
Verified
Incredible customer service, pro-active personal assistance, very kind and caring advice. I've not come across anything like it online before.
Community member
1 Reviews
Verified
Excellent All Round!
Fantastic customer service and an excellent product at a great price!
Community member
1 Reviews
Verified
A very good service from ordering through to the delivery of an excellent quality flying jacket
Community member
1 Reviews
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The fit is great. Leather supple
Community member
1 Reviews
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Beautiful jacket had to exchange ordered the wrong size but no fuss and extremely fast delivery
Thankyou
Community member
1 Reviews
Verified
Impressed
My partner loves the jacket, I was impressed with the phone call regarding the fitting, but disappointed that it took longer to arrive and I wasn't refunded the next day delivery fee
Community member
1 Reviews
Verified
Beautiful quality and style. Fantastic delivery.
Community member
1 Reviews
Verified
Delivery dpot on. The check on sizing was very helpful. All in all great service. Would recommend uk leather to friends. Quality, service excellent
Community member
1 Reviews
Verified
Like the jacket. Wasn't expecting a phone call about my sizes in general but it fits pretty well.
Community member
1 Reviews
Verified
Very happy with my experience.
Very happy with my experience with Leather Jackets. The service, like the jacket, was top notch.
Community member
1 Reviews
Verified
Superb fitting service. If it wasn’t for the follow up phone call the coat I ordered would be too small. Thanks so much.
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Excellent service.
Excellent service received within a couple of days. Beautiful Coat.
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UK Leather jackets is a UK leading retailer of superior quality leather and sheepskin jackets and coats for men and women. We provide ourselves of only sourcing from UK based suppliers.