bigorbitcards.co.ukReviews

Dear Customer I'm sorry that you have had an issue with your order. We can identify your order as Trusted Shops stores the order number with the review so can provide some information regarding your review. You should have received a status update email on the day that you placed your order. This email would have informed you that the items on the order are on pre-order as they are not released until 18th December, the order will ship on release. It is possible that the email went to spam. When we initially saw this review we tried to contact by email from our usual business email and in case there was an issue with mail going to spam we also contacted you via a Hotmail address. We haven't had a response so we are hoping to reach you via a reply to this review. The pre-order date was displayed on the products that you ordered on the website, you can see this in a screenshot we have saved here: https://www.bigorbitcards.co.uk/images/pre-order-screenshot.jpg (We produced a screenshot as the date will disappear on day of release) If you don't want to wait until release and would prefer to cancel the order please let us know. In light of the information above I hope you choose to reconsider your review? Regards Paul Big Orbit Cards