Review summary
Customers consistently praise the excellent, reliable, and friendly service provided by staff, noting that their knowledge and welcoming attitude enhance the overall customer experience. The wide and excellent selection of wines and spirits is also highly appreciated. Delivery is mostly described as prompt, reliable, and efficient, and the straightforward ordering process, both online and in-store, further contributes to customer satisfaction. Communication is valued for being clear and responsive. A few customers encountered delays with delivery, and some noted issues with updates or product availability.
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Verified
Great service, great price
I ordered a case of Two Paddocks Pinot Noir for a really competitive price. I asked for a delivery update so we could ensure someone was at home and Joanne replied really quickly giving me the tracking information and an ETA. It was a pleasure to do business with them and I'd happily order from them again.
Verified
Great Staff, very knowledgeable!
Great Staff, knowledgeable about whiskey and wine. We love our weekly visit to the tasting room and very welcoming customer service from Jo & Zac.
Verified
Always a great section of wines. Staff are friendly, knowledgeable and efficient.
Verified
Verified
Ease of ordering a voucher for a gift of some nice wine tasting
Verified
Regular
I'm a regular customer and the service I recieve is excellent.
Verified
Excellent service and communication every time.
I’ve used The Sipster on a number of occasions and have had excellent service and communication every time. I have no hesitation in recommending this retailer.
Verified
Exceptional replacement
The Sipster only had 2 bottles of wine of 3 that I ordered and offered to send a replacement of their own choice for the third.
They sent an excellent bottle that far exceeded the quality of my original choice.
Very quick delivery also adds to the outstanding service that they provide.
Verified
Verified
They make online ordering and delivery so easy; and always on time or better.
Verified
Advertising products not in stock - even though I tried to add to the order and was met with a message that advised there were only two in stock. Very specific wine needed for a birthday gift
Let down all around
Poor comms
Look elsewhere for better service. Such a shame - but it does show you why people just order normal everyday wines from supermarkets
Verified
Verified
Verified
Excellent service, good choice of wines and a quick delivery.
Verified
Great choice and service
Excellent choice, great team and customer service. Thank you.
Verified
Simple to order, clear communication about delivery. Packaging was great, and the product, well superb! Thanks. Will be back!
Verified
Verified
Verified
Great service and a quick responsec regarding a shipping query.
Verified
Great service. I spoke to the shop assistant who advised he would hand deliver my order to my parents if the driver was unable to. They received the order shortly after.
