peterhahn.co.ukReviews:
1,094 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
20 Oct 2023
Verified review
Amazing quality love my boots ordered and kept two pairs!
Easy ordering process and nice to get a discount
delivery could be quicker that’s all you could do better
Report review
YM
Yasmin M.
Oxfordshire
4 Dec 2023
Verified review
Love the experience,
Enjoy browsing and seeing a lot of choice. Great quality, style and fit also lots of offers to choose from.Just love the European style.
Report review
14 Nov 2023
Verified review
Good company
Delivery can be rather slow after being notified goods are on the way. Goods are always well packaged.you are notified in any delays good company to deal with
Report review
8 Dec 2023
Verified review
Great Company to deal with.
Deliveries could be a bit quicker…..but all in all I’ve always been pleased with the clothes, and swift refunds when necessary.
Report review
MG
Margaret G.
Argyll
27 Sept 2023
Verified review
Have shopped with Peter Hahn for several years. They are easy and professional to use. Products are of a excellent quality and comfort. Usually eco friendly.
Report review
7 Jul 2023
Verified review
Fast service. Product as described except that the trouser length was 32”
but described as 30”, not that we minded as we wanted 32” anyway. Very good price.
Report review
VW
VALERIE W.
Wetherby
6 Jul 2023
Verified review
It is a pity that you have to wait so long before you receive the goods, under the circumstances it is to be understood. Generally the quality is excellent.
Report review
8 Sept 2023
Verified review
Fantastic choice of good quality clothes. Sale items also great quality unlike usual outlets. Returns made super easy. Worth spending that little bit extra
Report review
27 Jul 2023
Verified review
I look forward to your catalogues which are so classy and fashion choices which appeal to any age and your pricing is very inclusive for various incomes.
Report review
8 Oct 2023
Verified review
Delivery times are poor, items take weeks and weeks to arrive. The processing of returned goods is also much too slow. Items are always of good quality.
Report review
SM
Susan M.
Etchingham
8 Aug 2023
Verified review
It's always been a fantastic place to find the best fashion.
Just lately , the delivery has been slow but hopefully it will
be back to normal very soon.
Report review
8 Sept 2023
Verified review
Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.
Report review
Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry for the lack of communication, but our IT team are working hard to ensure all automated emails are sent once more. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
3 Aug 2023
Verified review
Excellent service
All arrived promptly and although I am returning some, I am very happy with what I am keeping.
Peter Hahn have an amazing variety in their collection.
Report review
29 Jul 2023
Verified review
The real quality of everything.
but I must return a bag which arrived too late - i wanted it for my holiday but it arrived too late. You did warn me!
Report review
1 Jun 2023
Verified review
I entered a voucher number with an order, but it was not acted upon.
I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
Report review
Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
29 Sept 2023
Verified review
Delivery times are too long!
Customer service - waiting time on the phone to speak to a member is long, but helpful staff when you do get connected
Report review
Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are currently experiencing a large number of queries due to technical issues, but rest
assured that we are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Never had cause to find fault with this company.
The delivery and packaging is always reliable and secure. Should you need to return..there is information readily available, so that is stress free.
Report review
SL
Susan L.
Pitlochry
6 Aug 2023
Verified review
Comfortable Clothes for Cooler Conditions
A great and varied selection of high quality garments in all sizes. The clothing I have selected will undoubtedly keep me warm during winter months.
Report review
BA
Beulah A.
Leeds
8 Oct 2023
Verified review
Took a while for delivery to arrive. Normally more reliable. But do to the problems with train and postal strikes, I think that may be the problem.
Report review
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.