Certificate for peterhahn.co.uk

No. XBE35718DF68D9E906D0770E39122EC29
 

Approved on
29/08/2013
Valid until
28/08/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for peterhahn.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,366 Trusted Shops reviews collected in the last 12 months.
In total, peterhahn.co.uk has already collected 5,458 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/11/2019
Date of order
22/10/2019
13/11/2019
Excellent
5.00
Excellent

Date of publication
13/11/2019
Date of order
25/10/2019
13/11/2019
Loved the garment good quality and perfect fit
4.67
Excellent

Date of publication
13/11/2019
Date of order
24/10/2019
13/11/2019
Very pleased with items, service and delivery
4.33
Good

Date of publication
13/11/2019
Date of order
25/10/2019
13/11/2019
Delivery was slow and I was very disappointed with the product when it arrived
1.00
Very Poor

peterhahn.co.uk replies: 14/11/2019
So sorry that you were disappointed with your purchase, please drop an email to service@peterhahn.co.uk and let us know where the item fell short. We can then pass this feedback on to our buying team. Please accept our apologies for the disappointment. Kind regards, your PETER HAHN team.

Date of publication
13/11/2019
Date of order
25/10/2019
13/11/2019
Nothing to complain about, efficient service and well packaged goods
4.67
Excellent

Date of publication
13/11/2019
Date of order
24/10/2019
13/11/2019
Lovely scarf, as pictured.
5.00
Excellent

Date of publication
12/11/2019
Date of order
24/10/2019
12/11/2019
Excellent quality and service
4.67
Excellent

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Great quality items
4.00
Good

Date of publication
12/11/2019
Date of order
24/10/2019
12/11/2019
Good company to deal with, returns promptly deal with.
4.33
Good

Date of publication
12/11/2019
Date of order
12/10/2019
12/11/2019
Troursers are good quality but a bit too long.
4.33
Good

Date of publication
12/11/2019
Date of order
23/10/2019
12/11/2019
I have always been delighted by my purchases from Peter Hahn. They have a wide choice on offer. I would definitely recommend them.
5.00
Excellent

Date of publication
12/11/2019
Date of order
24/10/2019
12/11/2019
Orders take a bit long to arrive. Returns are simple and are acknowledged which is good.
3.67
Good

peterhahn.co.uk replies: 13/11/2019
Thank you for you taking the time to give us your feedback. Kind regards, your PETER HAHN team.

Date of publication
12/11/2019
Date of order
23/10/2019
12/11/2019
The quality is always good quality which is what I look for.
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Excellent. Thank you.
5.00
Excellent

Date of publication
11/11/2019
Date of order
12/10/2019
11/11/2019
Very satisfied and purchases always beautifully wrapped
4.00
Good

Date of publication
11/11/2019
Date of order
23/10/2019
11/11/2019
i have returned this order on 5 November and am waiting for the refund. I thought the items were very poor quality for the price of £119.00 each. Also the items were reduced to £49.99 on line and were not indicated as sale items. I did inform the office in England but had to wait 4 days before I received a reply, by which time I had posted the items back to Peter Hahn.
3.00
Fair

peterhahn.co.uk replies: 12/11/2019
Please could you email a copy of your proof of postage receipt to service@peterhahn.co.uk and we will chase your refund immediately. Kind regards, your PETER HAHN team.

Date of publication
11/11/2019
Date of order
23/10/2019
11/11/2019
All goods arrived in good order and are of a high quality
4.67
Excellent

Date of publication
10/11/2019
Date of order
21/10/2019
10/11/2019
excellent service
4.67
Excellent

Date of publication
10/11/2019
Date of order
21/10/2019
10/11/2019
Well packed and delivered in reasonable time
4.33
Good

Date of publication
10/11/2019
Date of order
21/10/2019
10/11/2019
Had to return one garment. Would have given five stars but the waiting period was rather long, with no advice as to how long one should wait.
4.33
Good

Date of publication
10/11/2019
Date of order
23/09/2019
10/11/2019
Very good company to deal with.
Very obliging.
4.33
Good

Date of publication
10/11/2019
Date of order
21/10/2019
10/11/2019
Always a good service.
5.00
Excellent

Date of publication
09/11/2019
Date of order
21/10/2019
09/11/2019
First rate company in every respect
5.00
Excellent

Date of publication
08/11/2019
Date of order
19/10/2019
08/11/2019
E xcellent product had to return needed larger size.
5.00
Excellent

Date of publication
08/11/2019
Date of order
20/10/2019
08/11/2019
Prompt service.
5.00
Excellent

Date of publication
08/11/2019
Date of order
20/10/2019
08/11/2019
Perfectly happy with purchases & delivery
4.67
Excellent

Date of publication
08/11/2019
Date of order
10/10/2019
08/11/2019
A very satisfied customer.
5.00
Excellent

Date of publication
07/11/2019
Date of order
19/10/2019
07/11/2019
Lovely quality clothing very good fit very slow delivery
4.33
Good

Date of publication
07/11/2019
Date of order
18/10/2019
07/11/2019
Delivery is generally painfully slow from Peter Hahn - heaven knows why - I know the goods come from Germany, but if I can get items from Ireland in 3 days I should be able to get them from Germany in 3 days too
On this occasion the coat came sooner than the usual delivery time so I was pleased. It is as depicted and nice quality and colour.
4.00
Good

Date of publication
06/11/2019
Date of order
18/10/2019
06/11/2019
Has not arrived
1.00
Very Poor

peterhahn.co.uk replies: 07/11/2019
Your order was dispatched on 29/11/2019 so should arrive shortly. We advise 8 days for delivery. Kind regards, your PETER HAHN team.

Date of publication
06/11/2019
Date of order
17/10/2019
06/11/2019
Website and checkout easy to use the item was well packed and received in good order with a fast delivery.
5.00
Excellent

Date of publication
05/11/2019
Date of order
16/10/2019
05/11/2019
There doesn't appear to be any way of tracking your parcel once the order acknowledgement has been sent. I understand that some of the clothing is sent from Germany but with no information as to where it was I was concerned that I wasn't going to get my goods. The customer service and quality of the clothes did make up for this so I will be buying from them again.
4.00
Good

Date of publication
05/11/2019
Date of order
05/11/2019
05/11/2019
Always works out well.
5.00
Excellent

Date of publication
04/11/2019
Date of order
16/10/2019
04/11/2019
The goods are always very well wrapped. They are sent via Royal Mail so it's easy to know at what time of day they arrive. A pre-paid return label is included, which makes returns very easy. Notice of a refund is done by email as well as by post, and is handled most efficiently. It's a pleasure to do business with Peter Hahn.
5.00
Excellent

Date of publication
04/11/2019
Date of order
03/10/2019
04/11/2019
Extremely satisfactory. Peter Hahn waited for my return from holiday before dispatching my order.
5.00
Excellent

Date of publication
04/11/2019
Date of order
16/10/2019
04/11/2019
Always pleased with goods from Peter Hahn.
4.33
Good

Date of publication
03/11/2019
Date of order
15/10/2019
03/11/2019
The shop is brilliant, the delivery is very slow and if you need to return an item it takes forever.
3.33
Fair

peterhahn.co.uk replies: 04/11/2019
Stock permitting, delivery is within 8 days. We aim to process all refunds within 14 days of your returning the goods. We apologise for any delays. Kind regards, your PETER HAHN team.

Date of publication
02/11/2019
Date of order
14/10/2019
02/11/2019
AS usual great quality and delivery as stated
5.00
Excellent

Date of publication
02/11/2019
Date of order
14/10/2019
02/11/2019
Very pleased with everything I have purchased
5.00
Excellent

Date of publication
02/11/2019
Date of order
14/10/2019
02/11/2019
Very happy with items
5.00
Excellent

peterhahn.co.uk

peterhahn.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
c/o Francis Clark LLP, North Quay House, Sutton Harbour, Plymouth
PL4 0RA Devon
United Kingdom
Tel: 0800 054 2120
Fax: 0844 557 3234
service@peterhahn.co.uk
peterhahn.co.uk
Owner
Peter Hahn Limited
Carriage House, Forde Road, Newton Abbot
TQ12 4 EY Devon
United Kingdom
Trade register
United Kingdom 03341321
Authorized representative
Stefan Kober, Dr. Daniel Gutting
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with peterhahn.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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