Certificate for peterhahn.co.uk

No. XBE35718DF68D9E906D0770E39122EC29
 

Approved on
29/08/2013
Valid until
28/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for peterhahn.co.uk



Good

4.41/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,476 Trusted Shops reviews collected in the last 12 months.
In total, peterhahn.co.uk has already collected 4,536 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2019
Date of order
14/06/2019
16/06/2019
Delivery could be quicker but otherwise totally satisfied
3.67
Good

Date of publication
16/06/2019
Date of order
28/05/2019
16/06/2019
Kept waiting on the phone for 20-30 mins on three occasions.
Returned an item, it takes far too long for refund to come through
4.00
Good

Date of publication
16/06/2019
Date of order
28/05/2019
16/06/2019
Excellent service
Very reliable
5.00
Excellent

Date of publication
16/06/2019
Date of order
28/05/2019
16/06/2019
Delivery could be quicker. Always well packed. I have found dealing with customer services that you don’t get the same story twice
4.33
Good

Date of publication
16/06/2019
Date of order
27/05/2019
16/06/2019
The customer service is not as good as it was. I got in May a shipping delivery notice for goods which I have received in January. Confusing
4.33
Good

Date of publication
16/06/2019
Date of order
27/05/2019
16/06/2019
I think their products are good quality but a lot very over priced. The delivery and refunding are a bit slower than most but on the whole a good company.
4.00
Good

Date of publication
15/06/2019
Date of order
27/05/2019
15/06/2019
Top arrived very quickly Thank you I like the colour.
4.00
Good

Date of publication
15/06/2019
Date of order
27/05/2019
15/06/2019
I would love the goods to come quicker .
4.33
Good

Date of publication
15/06/2019
Date of order
27/05/2019
15/06/2019
No complaints so far
5.00
Excellent

Date of publication
15/06/2019
Date of order
26/05/2019
15/06/2019
Lovely green top, material soft looks good
5.00
Excellent

Date of publication
15/06/2019
Date of order
27/05/2019
15/06/2019
Ordering is easy, garments good quality but delivery is poor
4.00
Good

Date of publication
15/06/2019
Date of order
27/05/2019
15/06/2019
Lovely product, speedy delivery and a pleasant experience. What more could I ask for.
5.00
Excellent

Date of publication
15/06/2019
Date of order
26/05/2019
15/06/2019
Peter Hahn deserve highest praise for every aspect of their service; I rely on them throughout the year.
5.00
Excellent

Date of publication
15/06/2019
Date of order
15/06/2019
15/06/2019
Quality goods with a selection for all ages.
Always feel good in items I have bought from Peter Hahn.
4.67
Excellent

Date of publication
15/06/2019
Date of order
26/05/2019
15/06/2019
Pleased with my purchase.
4.00
Good

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
Some of the items ordered seem to take a. Very long time to arrive , If items are out of stock this should be made clear. I have ordered sneakers which seem to be taking weeks to arrive
4.00
Good

Date of publication
14/06/2019
Date of order
23/05/2019
14/06/2019
All the clothes I have had are very good and I am pleased with the quality.
4.67
Excellent

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
Excellent as always.
5.00
Excellent

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
ALWAYS VERY GOOD
5.00
Excellent

Date of publication
14/06/2019
Date of order
18/05/2019
14/06/2019
Very pleased with items. Some had to go back unfortunately. IT would be great if you could be quicker in letting people know when you have received the returns
4.33
Good

Date of publication
14/06/2019
Date of order
14/06/2019
14/06/2019
Been happy with everything purchased and good service when I have had to return items. Glad they use Royal Mail as if I miss a delivery I know i can collect it the next day without the hassle of making further arrangements for home delivery.
5.00
Excellent

Date of publication
14/06/2019
Date of order
25/05/2019
14/06/2019
Excellent quality products
5.00
Excellent

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
As always good products excellent layout both online and in catalogue.Will continue to shop with Peter Hahn..
5.00
Excellent

Date of publication
14/06/2019
Date of order
14/06/2019
14/06/2019
Very reliable and straightforward.
5.00
Excellent

Date of publication
14/06/2019
Date of order
21/04/2019
14/06/2019
I am still awaiting delivery of this order. I have e-mailed Peter Hahn re- this outstanding order with no reply
1.00
Very Poor

Date of publication
14/06/2019
Date of order
24/05/2019
14/06/2019
Delivery times are still disappointing.
3.67
Good

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
Beautiful lightweight blue jacket, just right for those British summer days. Pulls in at the waist with an adjustable elastic cord to add shape. Can be rolled up small to pack or when not needed. Would love a concealed hood, then it would be perfect
5.00
Excellent

Date of publication
14/06/2019
Date of order
26/05/2019
14/06/2019
Excellent as always.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
I am in Love
5.00
Excellent

Date of publication
13/06/2019
Date of order
25/05/2019
13/06/2019
Returned the order wasn’t as expected had to phone up about my refund and still have not received an email from them confirming my refund not very good customer service at all
1.00
Very Poor

peterhahn.co.uk replies: 14/06/2019
I'm sorry that you have not received email confirmation, we would suggest checking your spam filter on junk mail box just in case. I'm pleased to advise that your refund was processed on 12/06/19. Kind regards, your PETER HAHN team.

Date of publication
13/06/2019
Date of order
25/05/2019
13/06/2019
poor consideration for the customer when you just miss a special offer. We are deluged with catalogues and vouchers that don’t fit with our orders. The delivery was dreadful. Parcel left in stable without notification and soaking wet with the heavy rain. The firm sad we should complain to Royal Mail, impossible as only the sender and not the recipient can complain. We are off their mailing list.
1.33
Very Poor

peterhahn.co.uk replies: 14/06/2019
I'm so sorry to hear of them damage to your parcel. Please do let us know if the contents were damaged in any way. I will ensure that a complaint is raised with Royal Mail, we would not expect you to have to do this yourselves. Please accept our apologies for the disappointment. Kind regards, your PETER HAHN team.

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Wide range of better quality larger sizes ladies clothing. Packaged well and delivered from Europe in a sensible timeframe. Never had any issues over returns.
5.00
Excellent

Date of publication
13/06/2019
Date of order
25/05/2019
13/06/2019
Good service as usual
4.67
Excellent

Date of publication
13/06/2019
Date of order
24/05/2019
13/06/2019
Very pleased all finished very well
and size good
4.67
Excellent

Date of publication
13/06/2019
Date of order
25/05/2019
13/06/2019
Excellent service
4.67
Excellent

Date of publication
12/06/2019
Date of order
24/05/2019
12/06/2019
Goods still not received
1.00
Very Poor

peterhahn.co.uk replies: 13/06/2019
Two items were dispatched on 11/05/2019 and two more on 15/05/2019. As previously stated here is nothing outstanding on your account. Please contact service@peterhahn.co.uk if you have any further queries or if you have not received the aforementioned items. Kind regards, your PETER HAHN team.

Date of publication
12/06/2019
Date of order
24/05/2019
12/06/2019
Items are always packed with t l c .
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/05/2019
12/06/2019
Always communicate about the status of the ordered product, on occasion an item has taken longer to be delivered but Peter Hahn has given me with an update on when items are expected which is good customer service.
I like the quality’ of the material and the different styles in a wide range of sizes.
5.00
Excellent

Date of publication
12/06/2019
Date of order
24/05/2019
12/06/2019
Goods are perfect, the only thing I was not happy about was the length of time before despatch and no information as to when it would be.
3.67
Good

peterhahn.co.uk replies: 13/06/2019
Thank you for your comments. You should find an anticipated delivery date in your confirmation email and also on our website at the time of ordering. Please do let us know if this is not the case. Kind regards, your PETER HAHN team.

Date of publication
12/06/2019
Date of order
24/05/2019
12/06/2019
Very pleased with website
5.00
Excellent

peterhahn.co.uk

peterhahn.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
c/o Francis Clark LLP, North Quay House, Sutton Harbour, Plymouth
PL4 0RA Devon
United Kingdom
Tel: 0800 054 2120
Fax: 0844 557 3234
service@peterhahn.co.uk
peterhahn.co.uk
Owner
Peter Hahn Limited
Carriage House, Forde Road, Newton Abbot
TQ12 4 EY Devon
United Kingdom
Trade register
United Kingdom 03341321
Authorized representative
Stefan Kober, Dr. Daniel Gutting
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with peterhahn.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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