peterhahn.co.ukReviews:
1,729 reviews in the last 12 months12,443 total reviews
Good
Top positive review
30 Aug 2023
Verified review
Have always loved your jeans so a fan.
Have you changed your sizing? I purchased a size 16 S and was surprised to see how long the trousers were. They are even longer that the 16 R I purchased several years ago.
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
3 days ago
Verified review
The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage.
When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do.
Also, I don't see the need for the big boxes used.
You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.
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Answer by peterhahn.co.uk
2 days ago
Thank you for your review, Please be advised that if you replace your order via the new order section of the returns form then the price you paid originally would be honoured and there would be no extra postage to pay. Please contact us 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
16 Nov 2023
Verified review
Delivery is too slow purchases can take up to two weeks or more.
Your on line redeeming code claimed so far never worked I am having to ask by email for refund. Only to be told by rerun email that I was too late and will be refunded if I keep the goods. How by emailing again to inform you that I am keeping the goods? Not a good system.
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Answer by peterhahn.co.uk
16 Nov 2023
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
GW
Gabriele W.
Kent GB
6 Nov 2023
Verified review
Thank you!
I love many European labels which - unlike many other outlets - Peter Hahn continue to supply. Your service matches the quality of your products and I thank you for jumping the many post-Brexit hurdles.
The only improvement I would like to see is more communication in relation to order/ delivery status to get an idea of ETA.
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15 hours ago
Verified review
PETER HAHN has a great selection of Twin-sets!
PETER HAHN has a great selection of clothes and jewellery. I enjoy browsing the website and the catalogues I receive nudge me towards items I might not otherwise see. Their service is second to none. I might describe the company as delightfully proper, polite and helpful. I love their twin-sets and jewellery in particular.
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LS
Leelee S.
Cheshire
15 hours ago
Verified review
Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know
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Answer by peterhahn.co.uk
14 hours ago
Thank you for your review, we are sorry to hear you have not yet received your order. Please contact us on 0800 054 2120 or via email at service@peterhahn.co.uk so we can investigate this. Kind Regards, Your PETER HAHN Team.
HK
Helen K.
Bognor Regis
6 days ago
Verified review
Good clothes
Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
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EG
E G.
Ellesmere Port
4 days ago
Verified review
Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .
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Answer by peterhahn.co.uk
4 days ago
Thank you for your review, unfortunately as all our items are dispatched from our warehouse in Germany this is why delivery may be slightly longer. In regards to your online account, you should still be able to see these details. Please contact us via email at service@peterhahn.co.uk so we can assist with this. Kind Regards, Your PETER HAHN Team.
12 days ago
Verified review
Loved everything I ordeted. Like the fact that you always advise when the parcel will be delivered and the invoice and return label is always in.the parcel. If you need to return it’s always acknowledged.
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8 days ago
Verified review
Long term customer.
I have bought clothes from you for years, as they are of good quality and reasonably priced. I have always had excellent service from you and the new look online ordering is the most simple that I have seen.
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5 Nov 2023
Verified review
Very helpful when talking on the phone but need to be kept informed better by texts especially when order is sent out and how long it will be before the parcel is recived and when parcel is posted back
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AE
Alexandra E.
London
11 days ago
Verified review
Great quality and good range of styles available. However, it would be nice if the delivery time could be shortened a bit; but this is in full realisation that goods are shipped from Germany.
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9 days ago
Verified review
I have found Peter Hahn to be efficient dealing with orders and if it has been necessary returns. The companies they deal with provide, on the whole, good quality. Including their own brand.
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8 Nov 2023
Verified review
Wrong shoe fitting sent.
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
18 Nov 2023
Verified review
Discount offered on next purchase not this one.
I don’t like apps and online stores that offer you a discount and then move the voucher to your next purchase, knowing there is less chance of actually having to honour it.
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Answer by peterhahn.co.uk
12 days ago
Thank you for your review, we are sorry to hear you had issues applying your voucher. Please contact us on 0800 054 2120 so we can assist you with this. Alternatively you can email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
9 Nov 2023
Verified review
Likes: Method of packaging for dispatch. Quality of clothing. Not enough thought gone into being environmentally friendly ie too many catalogues wrapped in plastic.
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5 Nov 2023
Verified review
your my best friend jeans are the best…
your my best friend jeans are the only ones that ever fit me. Ordering is easy, garments are well made and 15% off is appreciated but no free P&P this time. shame!
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14 Nov 2023
Verified review
Good company
Delivery can be rather slow after being notified goods are on the way. Goods are always well packaged.you are notified in any delays good company to deal with
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8 Nov 2023
Verified review
It would be nice to have a email to let us know when a item has
been dispatched. Also an email when items have been returned
as is the case with this order.
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Answer by peterhahn.co.uk
9 Nov 2023
Thank you for your review, I have checked your order and it has been dispatched today. You should have receive a dispatch confirmation email, if not please check your junk or spam folder. If you still have not received it please contact us via email on service@peterhahn.co.uk. Kind Regards, Your PETER HAHN Team.
KJ
Kaleidoscope J.
Oxford
17 Nov 2023
Verified review
The one for me
They have a really good choice of clothes. The garment are made well. The company staff are helpful. Will recommend.
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CT
C. T.
Kirkcaldy
13 Nov 2023
Verified review
Well worth a look if you are a plus size
Wide range of good quality clothing and shoes in a size 22/size 41. Easy to use website and ordering system.
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