Certificate for peterhahn.co.uk

No. XBE35718DF68D9E906D0770E39122EC29
 

Approved on
29/08/2013
Valid until
28/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for peterhahn.co.uk



Good

4.42/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,594 Trusted Shops reviews collected in the last 12 months.
In total, peterhahn.co.uk has already collected 4,178 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/04/2019
Date of order
01/04/2019
21/04/2019
I love the choices and it’s great to see Basler back again .
5.00
Excellent

Date of publication
20/04/2019
Date of order
01/04/2019
20/04/2019
I don't remember what this was But since I haven't returned anything it must have been fine.
5.00
Excellent

Date of publication
20/04/2019
Date of order
01/04/2019
20/04/2019
Excellent service. Pity your goods aree s expensive
5.00
Excellent

Date of publication
20/04/2019
Date of order
01/04/2019
20/04/2019
A perfect place to shop. Excellent products & customer service. Would highly recommend.
5.00
Excellent

Date of publication
20/04/2019
Date of order
31/03/2019
20/04/2019
Excellent service as always
5.00
Excellent

Date of publication
19/04/2019
Date of order
31/03/2019
19/04/2019
Just about the best on line shopping . It is safe and reliable .
5.00
Excellent

Date of publication
19/04/2019
Date of order
31/03/2019
19/04/2019
The garment is lovely --- good quality and fits well. Beautifully and securely packed. My only reservation is that PH goods take rather a long time to arrive --- this time almost 3 weeks and I was beginning to get worried. But now that it's arrived, I'm very pleased with it. Thank you.
4.67
Excellent

Date of publication
19/04/2019
Date of order
12/03/2019
19/04/2019
The item is excellent but it did not arrive on time. I was informed that it was back dated but not that it would take several weeks to arrive thus missing the event for which it was bought. Fortunately it is something I can wear in the future.
3.67
Good

Date of publication
19/04/2019
Date of order
31/03/2019
19/04/2019
I ordered this item several weeks ago for my holiday but only yesterday theyinformed me that it will not be available until I will be at the end of my holiday in June Perhaps they think that this is acceptable? I do not.
1.00
Very Poor

Date of publication
19/04/2019
Date of order
31/03/2019
19/04/2019
Expensive but high quality fashion.
5.00
Excellent

Date of publication
19/04/2019
Date of order
31/03/2019
19/04/2019
Excellent service as usual
5.00
Excellent

Date of publication
19/04/2019
Date of order
30/03/2019
19/04/2019
My only complaint about Peter Hahn is that from order date to delivery is about 10 days, but this can't be helped because everything comes from Germany. But I buy more and more from them.
5.00
Excellent

Date of publication
19/04/2019
Date of order
30/03/2019
19/04/2019
..good
5.00
Excellent

Date of publication
18/04/2019
Date of order
30/03/2019
18/04/2019
Delighted with the purchases I have received and Peter Hahn keep in touch
to let me know if there are any delays.
4.00
Good

Date of publication
18/04/2019
Date of order
30/03/2019
18/04/2019
It take a very long time to receive a refund
3.33
Fair

Date of publication
18/04/2019
Date of order
30/03/2019
18/04/2019
Happy with the service provided
4.67
Excellent

Date of publication
18/04/2019
Date of order
29/03/2019
18/04/2019
Excellent service and beautiful clothing
5.00
Excellent

Date of publication
17/04/2019
Date of order
29/03/2019
17/04/2019
Still awaiting goods returned
1.67
Poor

Date of publication
17/04/2019
Date of order
10/03/2019
17/04/2019
Delivery very slow & lack of tracking service is a problem. A Tracking Service allows one to arrange to be at home for the delivery.
4.00
Good

Date of publication
17/04/2019
Date of order
28/03/2019
17/04/2019
Brilliant speedy delivery and quality goods. I have not always had success with peterhahn but my last order for gillets was excellent/
5.00
Excellent

Date of publication
17/04/2019
Date of order
09/03/2019
17/04/2019
Always excellent
5.00
Excellent

Date of publication
17/04/2019
Date of order
29/03/2019
17/04/2019
Items arrived on time, beautifully packaged, a good fit and exactly as described.
5.00
Excellent

Date of publication
17/04/2019
Date of order
28/03/2019
17/04/2019
There was no indications or updates on line of when to expect delivery of the goods. In addition, it took 10 working days from ordering to delivery. Other websites normally only take a few days.
3.00
Fair

Date of publication
16/04/2019
Date of order
28/03/2019
16/04/2019
good
4.00
Good

Date of publication
16/04/2019
Date of order
26/03/2019
16/04/2019
Item arrived in good condition and on time
5.00
Excellent

Date of publication
15/04/2019
Date of order
27/03/2019
15/04/2019
Usual excellent service from Peter Hahn
5.00
Excellent

Date of publication
15/04/2019
Date of order
15/04/2019
15/04/2019
Always 100
5.00
Excellent

Date of publication
15/04/2019
Date of order
27/03/2019
15/04/2019
Delivery times are an ongoing problem - it takes a long time to get the goods which have been ordered - so long that I often forget what I had ordered, so now only buy things which are not required quickly.
4.00
Good

Date of publication
15/04/2019
Date of order
27/03/2019
15/04/2019
Items generally come quickly - or one is advised if there is a delay. Quality good. It would be nice if the choices for shoes included width as well as brand, colour,material and size.
4.33
Good

Date of publication
15/04/2019
Date of order
26/03/2019
15/04/2019
I have no problems with this company
4.00
Good

Date of publication
14/04/2019
Date of order
07/03/2019
14/04/2019
Always pleased with quality of purchases
5.00
Excellent

Date of publication
14/04/2019
Date of order
25/03/2019
14/04/2019
After a series of difficulties in ordering this item I eventually received it yesterday. It was certainly to my satisfaction although the cost was not as quoted on the telephone but enough is enough and i will draw a line under this.
4.00
Good

peterhahn.co.uk replies: 15/04/2019
Please contact us on service@peterhahn.co.uk. We'd like to investigate why the price was different to what you were expecting. Kind regards, your PETER HAHN team.

Date of publication
14/04/2019
Date of order
26/03/2019
14/04/2019
I cancelled the order as it was out of stock and l needed it for my holiday. If an item isn’t in stock the order sh not be accepted.
3.00
Fair

peterhahn.co.uk replies: 15/04/2019
Thank you for your feedback. Stock is correct on our website at the time of ordering. I'm sorry that we were unable to fulfil your order on this occasion. Please accept our apologies for any disappointment. Kind regards, your PETER HAHN team.

Date of publication
14/04/2019
Date of order
25/03/2019
14/04/2019
The gilet I ordered was of excellent quality.I am very pleased with my purchase,it arrived very well packaged.I would order from Peter Hahn again.
5.00
Excellent

Date of publication
14/04/2019
Date of order
25/03/2019
14/04/2019
As always simply excellent.
5.00
Excellent

Date of publication
13/04/2019
Date of order
25/03/2019
13/04/2019
Order placed 25 March. Arrived about a week later 4 April unfortunately goods didn’t fit so returned 5 April. Tracked parcel arrived destination 8 April NOT yet acknowledged or refund auctioned. Enquiry by email not answered yet. Need to action refunds much quicker for my business
3.67
Good

peterhahn.co.uk replies: 15/04/2019
Thank you for your feedback. I'm sorry that you have not yet received your refund nor a response to your email. I will chase with our customer service team and you can expect a reply this morning. Kind regards, your PETER HAHN team.

Date of publication
13/04/2019
Date of order
25/03/2019
13/04/2019
Excellent service as usual
5.00
Excellent

Date of publication
13/04/2019
Date of order
24/03/2019
13/04/2019
Trousers that I was told were sold out eventually appeared. After a bit of confusion everything was sorted out. Great selection of dress but mostly for the younger set as I personally won’t wear a dress above my knees which most of them unfortunately were. Be nice to have a better choice in the length of dresses. Good quality stock although a bit pricey..
4.00
Good

Date of publication
13/04/2019
Date of order
07/04/2019
13/04/2019
Excellent
5.00
Excellent

Date of publication
13/04/2019
Date of order
31/03/2019
13/04/2019
Excellent
5.00
Excellent

peterhahn.co.uk

peterhahn.co.uk was certified by Trusted Shops on 29/08/2013.

Contact
c/o Francis Clark LLP, North Quay House, Sutton Harbour, Plymouth
PL4 0RA Devon
United Kingdom
Tel: 0800 054 2120
Fax: 0844 557 3234
service@peterhahn.co.uk
peterhahn.co.uk
Owner
Peter Hahn Limited
Carriage House, Forde Road, Newton Abbot
TQ12 4 EY Devon
United Kingdom
Trade register
United Kingdom 03341321
Authorized representative
Stefan Kober, Dr. Daniel Gutting
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with peterhahn.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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