peterhahn.co.ukReviews

: 10,061Good

4.35

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certified since: 29/08/2013
updated on: 25/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 25/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,639 verified reviews in the last 12 months

10,061 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


4 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(118)
 Verified review
12 days ago
Very slow delivery on certain items. Generally wait for delivery is disappointing. Range and attractive styling particularly in larger sizes is more limited than in the past. Sizing standard is not consistent across the producers. Free postage on returns and package are excellent. I am disappointed that recently I have found fewer clothes that appeal or fit satisfactorily when I receive them.
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Answer by peterhahn.co.uk
11 days ago
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. Please be assured I have passed your valued feedback regarding sizing on to our Buying Team to help improve our service in the future. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
12 days ago
Peter Hahn has a policy of charging you when you place your order, whilst they is a delay in the goods arriving, which is unacceptable.
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Answer by peterhahn.co.uk
12 days ago
Thank you for your review. Please be assured we will not charge you until the order is dispatched, and only a pre-authorisation is performed at the point of purchase. No funds are debited from you until the point of dispatch. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Deliveries are too slow. I go away frequently so often cannot place an order knowing it will not arrive in time.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Stock permitting, all orders will take 8-10 working days too arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
22 days ago 
A skirt I’d ordered was oversubscribed so I was one of the ones who didn’t get it!
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Answer by peterhahn.co.uk
19 days ago
Thank you for your review. We are ever so sorry we were not able to fulfill your order on this occasion but please do be assured as we do not charge until we dispatch, no charge will have been made for the order. We hope to assist you soon. Kind regards, your PETER HAHN Team.
 Verified review
4 days ago
Delivery is a big problem. It takes too long to receive your order.
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Answer by peterhahn.co.uk
2 days ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
7 days ago 
sent back because top looked completely different to picture
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 Verified review
Yesterday
Seemed slow to deliver the order. But quality good.
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Answer by peterhahn.co.uk
Yesterday
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
5 days ago
The parcel arrived in a very poor state. Dreadful
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Answer by peterhahn.co.uk
4 days ago
Thank you for your review. We are ever so sorry to read this and we will pass your comments back to our courier which is Royal Mail. Please do accept our sincerest apologies. Kind regards, your PETER HAHN Team.
 Verified review
19 days ago
Wrong items sent and also wrong size
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Answer by peterhahn.co.uk
18 days ago
Thank you for your review. We are ever so sorry to read of this mispick within our warehouse, please do return the item using the freepost label inside your parcel and on receipt of the return a full refund will be issued. Kind regards, your PETER HAHN Team.
 Verified review
11 days ago 
Delivery takes far too long
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Answer by peterhahn.co.uk
11 days ago
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
7 days ago
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 Verified review
2 months ago 
Have to wait a long time for deliveries. All three items I ordered have come separately - still waiting for one! I was notified, but that doesn’t help when you are going on holiday. Reluctant to place any more orders. Also, I am inundated by numerous catalogues. Is this really necessary?
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
My reason for the low star rating is mainly due to the delay in receiving the sandals. Unfortunately they did not fit so I have had to return them. They were both too wide and came up too high at the heel and we’re uncomfortable at my ankle.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are ever so sorry for the delay in receiving these, however please do use the free return label inside your parcel and within 7-14 working days a full refund will be issued on receipt of the return. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
I ordered garments on the phone. They said they were in stock. I never received them and apparently Germany cancelled them. No one let me know it wasn’t until I phoned that I was informed. The operator was very apologetic.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
Their delivery times are slightly faster than they were but still too long. Other companies deliver certainly within the week - Why would one choose to wait for 3 maybe 4 weeks ?
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Stock permitting, all deliveries will take 8-10 working days via our courier which is Royal Mail. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
I'm still waiting for an order I placed weeks ago and now the delivery date of 5 May has been pushed to 20 May which I only found out by logging into my account. Very poor.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
Delivery times need to be improved order was in stock but still took 10 days to arrive My refund took over a week to be applied
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 Verified review
1 month ago
Give customers more control over their data, saying it's a US site and asking us to do the work is NOT satisfactory in 2022
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please do email us at service@peterhahn.co.uk should you wish to discuss our website further. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Just my personal opinion on the value of the item which if I’d paid full price for would have been too expensive
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are sorry to read of this, please do be advised if you wish to return the item we will issue a full refund within 7-14 working days from the date you send the parcel back. If you require another prepaid Royal Mail return label please email us at service@peterhahn.co.uk with your request. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
I don't know why it took so long for the delivery it is usually so quick.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.