I sent an email to the company when I had not received my parcel after 18 days, but it arrived soon after. The customer service department responded to my email quickly to explain that delay was caused due to the high volume of sales during lockdown, which is acceptable. I am very pleased with my purchase (trousers) and will buy again from Peter Hahn.
All good. I particularly value the ease of communication. The goods are of a good quality with plenty of choice to cater for someone like myself who always wants cotton and long lengths for tops and short length for trousers.