peterhahn.co.uk

Reviews:

Item ordered on 3.01.24. Arrived 30.01.24 due to incomplete label item could not be delivered. Two phone calls had to be made

Drastically improve your delivery times, they’re appalling !!

Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.

I've been waiting too long for orders to arrive. I would like for returns to be acknowledged at least within a couple of days.

Although the shoes are Gabor and Peter Hahn only distributes them then l am not marking the shoes as they were excellent. I waited just under 3 weeks for the shoes to be delivered not acceptable in this day and age. After contacting PH for estimated time of delivery was informed by e-mail 2 days later that it can take 8-10 days. Adding up all the days etc 3 weeks wait and the taking of £115 after 3 days , no that’s wrong as they state they only take moneys when order is on way.

Peter Hahn promises not to take your money until your order is dispatched - this is untrue. My credit card has been debited but I've been waiting 19 days now for a pair of sandals & 17 days for a blouse. Peter Hahn took the money without delivering. So much for their promise. I'm so fed up that I tried to cancel these 2 orders - the company refused to cancel. I am still waiting for an acknowledgement (let alone a damned refund) for goods returned to Peter Hahn on 28 June. Service using the telephone order line is dreadful, Average wait time for (seemingly the only) operative to pick up is 20 minutes & the last time this happened I was told to call back next day because the computer was down. I will never order from this online retailer again. I've never experienced service as poor as this before.

I have shopped with Peter Hahn for years. Great choice of products but I have recently placed two orders at the beginning of this month that I still haven’t received! I called them last week and was told some story about them changing systems and things not going to plan but the orders have been sent. I still haveńt received them and I notice the system change didńt stop the money from being taken out of my account weeks ago!. For the prices I am paying I expect better service and I dońt regard a £20 voucher with a time limit of the end of the month and a minimum spend amount compensation! Why would I buy something else when I haveńt received the original orders? Also there is no tracking system to find out where purchased items are in the chain. Really disappointed!

The service has deteriorated considerably over the past few months. Communication is poor with no confirmation of order, problems with processing payments probably due to the excessive delay for deliveries. Orders often incomplete with items from one order being delivered over several weeks despite being in stock when ordered. This never used to be case, service used to be excellent. Come on Peter Hahn get yourself back on track, I won't be ordering anything I need quickly or for a special occasion because I can no longer rely on it appearing on time. The two stars are because of the high quality of the merchandise which is consistent.

Inform customers when parcel is despatched and MOST importantly put the CORRECT address on . I know stuff is dispatched from Germany but no matter how I put in my address and I've tried several ways the area of Leicester where I live is missed off so therefor the parcel finishes up travelling the length and breadth of Leicester and Leicestershire . I am still waiting for an order from April 30th . So much so that after quite a while of ordering with Peter Hahn I don't rhink I shall order again.

Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks and needing it for a holiday). Unfortunately, I no longer wish to order from Peter Hahn again.

I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.

In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.

I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)

no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED - HAPPENS EVERY SINGLE TIME - NOT A ONE OFF

Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded

Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.

Advertising products but don't tell you that it could take upto two months to arrive. Only inform you of waiting time after order placed.

Your service is poor 3 weeks to receive the order I’ll think twice before ordering from you again Other orders are far more efficient

Delivery is painfully slow and the new returns system is very badly thought out Sizing is inconsistent resulting in multiple returns

Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.