Certificate for Lloyd's Family Jewellery
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
16/07/2013
Valid until
15/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for Lloyd's Family Jewellery
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- Delivery
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- Goods
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- Customer service
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Experience with Lloyd's Family Jewellery
Very impressed by the speedy email updates on my purchase, the personal touch is much appreciated & fairly unusual when purchasing online. Would happily recommend & will definitely make more purchases in the future. Thank you Matthew for all your help.
The customer service team was excellent. Very helpful and informative. No question was too big and helped with lots of queries etc... when the item was received, I was more than happy with the display of the jewerlly and the jewerlly its self was just as expected, beautiful.
Excellent communication from Matthew. We needed a quick delivery that he was more than happy to arrange.
Lovely packaging and presentation also.
Would definitely recommend and use again.
Lovely packaging and presentation also.
Would definitely recommend and use again.
I couldn't recommend Lloyds Jewellery more. We were a little apprehensive about buying our wedding rings online. The value for the rings we wanted, the level of customer service we received from Matthew before and after buying and then the quality of the rings and packaging since receiving them has confirmed we made a great choice. We definitely wouldn't hesitate to buy from Lloyds again.
I bought these beautiful earrings as a present to myself and I am in love with them I am a jeweller myself and these are definitely quality and worth every penny Will definitely shop again with Lloyds jewellers.
The diamond and emerald ring i bought for my wife is absolutely fantastic and i am very pleased with my purchase and i am sure we will be shopping here again.
Easy to deal with. Kept fully informed by email. Delivered on time. Product exactly as expected. What more do you need?
Ordered a ring and within 3 days it was delivered.... it was packaged in a really thick cardboard box filled with shredded paper protecting a beautiful wooden box containing my ring... the ring is stunning and exactly as described... it came with a good quality envelope containing a certificate for insurance and the reciept... will definitely be using this company again when needed...
Absolutely brilliant service from ordering though to delivery. I would highly recommend to anyone.
When I had a query on a ring I wanted to purchase, Matthew was very helpful and rang back when he said he would. I received an email to say my order had been dispatched, which arrived promptly the next day. I absolutely love my ring, it is even better than the picture. Great service, great price and beautiful ring Will definitely use Lloyd's Family Jewellery again.
I was pleased with customer service and delighted with the quality of the ring
which I purchased -
which I purchased -
Ordered a necklace on the 21st, wasn't expecting to receive before Christmas, it has arrived on the 23rd, I'm delighted.
The necklace looks lovely and the presentation box is a nice touch.
Thank you.
Sean Warburton-Hall
The necklace looks lovely and the presentation box is a nice touch.
Thank you.
Sean Warburton-Hall
Quick delivery, lovely ring but slightly smaller than expected. I know measurements are given but this is hard to visualise what the actual product will look like
Very satisfied with the service and product I received
I Bought an engagement ring for my fiancé and it is beautiful and such good value for money.
As my fiancé is a ring size J, I did have to wait a little while to receive the ring but Matthew kept me updated and responded quickly to my emails which was reassuring.
It was presented beautifully too in a lovely wooden box.
Thankyou
I Bought an engagement ring for my fiancé and it is beautiful and such good value for money.
As my fiancé is a ring size J, I did have to wait a little while to receive the ring but Matthew kept me updated and responded quickly to my emails which was reassuring.
It was presented beautifully too in a lovely wooden box.
Thankyou
I bought my wife's engagement ring from Lloyds Family Jewellers and was so impressed and happy I just bought my wife's eternity ring.
I just received it very promptly even after it had to get specially made for her small fingers and again I am very impressed, they never fail to deliver
I just received it very promptly even after it had to get specially made for her small fingers and again I am very impressed, they never fail to deliver
The ring I bought is beautiful. I was kept up to date as to the time my order would take - exactly the quoted 6 weeks. I've used Lloyds before and would not hesitate to recommend them or to use them again. Matthew is great to deal with.
Wonderful customer service. Wonderful Petite Diamond Band. So wonderful I purchased 3 of these Diamond Bands, which look lovely with my engagement ring. The quality & sparkle show in every light
Would recommend highly
Helen x
Would recommend highly
Helen x
Excellent company, ring looks great and was resized for us in amazing time. Customer service was excellent.
My wife is delighted with the eternity ring. I was a bit apprehensive about buying something so expensive online, sight unseen as it were, but I needn't have worried. The ring looks better than in the photo and even to my inexperienced eye is obviously of very good quality. Great value for the money in other words. Lovely packaging too. Arrived without fuss on the date advised to us by email.
Lloyd's Family Jewellery
Lloyd's Family Jewellery was certified by Trusted Shops on 16/07/2013.
Contact
Newby House
TS8 0AE Middlesborough
United Kingdom
TS8 0AE Middlesborough
United Kingdom
Tel: +44 (0)800 002 9905
Fax: +44 (0)800 002 9906
sales@lloydsjewellery.co.uk
Fax: +44 (0)800 002 9906
Lloyd's Family Jewellery
Owner
Matthew Lloyd, Lloyd's Family Jewellery
Newby House
TS8 0AE Middlesborough
United Kingdom
Newby House
TS8 0AE Middlesborough
United Kingdom
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Lloyd's Family Jewellery in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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Customer reviews