Certificate for Lloyd's Family Jewellery
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
16/07/2013
Valid until
15/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for Lloyd's Family Jewellery
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Experience with Lloyd's Family Jewellery
Date of publication
02/09/2019
Date of order
02/09/2019
02/09/2019
I cannot rate this shop high enough, easy to use website, incredibly good customer service; polite, helpful, and prompt to reply And the actual product was beautiful and packaged so well.
Amazing shopping experience :)
Amazing shopping experience :)
Lloyd's Family Jewellery replies: 10/09/2019
Wow thank you very much for your glowing review :) it's great to hear you're so pleased with everything! Thanks again and we hope to deal with you in the future.
Date of publication
31/08/2019
Date of order
31/08/2019
31/08/2019
This is now my second purchase and I’m equally as over the moon with this as my first (Engagement ring now wedding ring, both beautiful) Communication is fantastic, everything is very straightforward and delivery was really fast and safe and both of my items have been well packaged secure and in lovely boxes. Will definitely recommend and buy again. Thank you
Lloyd's Family Jewellery replies: 10/09/2019
Thank you so much for your lovely review, it's fantastic to hear you returned to us and are just as pleased the second time round :) we'll look forward to hearing from your again in the future.
Date of publication
09/08/2019
Date of order
09/08/2019
09/08/2019
I can’t thank Matthew and his team at Lloyd’s family jewellers enough, my fiancé purchased my engagement halo ring from them and I wanted a wedding band to compliment my beautiful engagement ring, so I told them what I envisioned and they made me a bespoke design. The end product was stunning, exactly what I wanted. Their service was amazing from start to finish
Lloyd's Family Jewellery replies: 12/08/2019
It was our pleasure, we're so pleased you're happy with everything. It makes it easy for us that you had a clear vision for what you wanted, we're delighted we were able to bring it to life :) thanks again
Date of publication
03/08/2019
Date of order
03/08/2019
03/08/2019
Absolutely fantastic buying experience
Communication regarding the purchase and delivery was very quick.
Will contact Lloyds first when ever I purchase more jewellery, can't reccomend them highly enough
Communication regarding the purchase and delivery was very quick.
Will contact Lloyds first when ever I purchase more jewellery, can't reccomend them highly enough
Lloyd's Family Jewellery replies: 10/09/2019
That's great news we're so pleased you're happy with everything! We looks forward to hearing from you again in the future :)
Date of publication
13/07/2019
Date of order
13/07/2019
13/07/2019
I used Lloyds Family Jewellers design service for my wedding ring, excellent from the beginning from advice on metals, claws for diamonds etc to professional and courteous customer service. My ring is beautiful, I would recommend them to anyone especially as all done via email/post but you have nothing to be concerned about. Definitely use them again 100
Lloyd's Family Jewellery replies: 16/07/2019
Thank you so much for your excellent review, we're so pleased you're happy with everything! It was our pleasure :)
Date of publication
27/06/2019
Date of order
26/06/2019
27/06/2019
Found this company on the internet. I would rather speak to someone so rang them and spoke to Matthew. He was most helpful and sent a link as I had to go through the Internet to make the purchase due to security. In the meantime he had sorted out the two items I required and I paid. Delivery was arranged and received 2 days later. Super personal service with the added bonus of safety. Thank you
Lloyd's Family Jewellery replies: 28/06/2019
Thank you for your lovely review. It was great speaking with you and we're so pleased you're happy with everything :) thanks again
Date of publication
15/05/2019
Date of order
15/05/2019
15/05/2019
This was the first time I have purchased a slightly more expensive ring online. Lloyd’s offered better value than that of local jewellers so decided to give them a go. I was a little apprehensive however I didn’t need to worry. Their customer service was excellent; I received the ring today and it’s perfect. I will definitely purchase from Lloyd’s again.
Lloyd's Family Jewellery replies: 20/05/2019
That's great to hear, thank you very much for taking the time to write a review. We're so pleased you're happy with everything, it's good to know we kept your mind at ease with such a special purchase. It should always be an enjoyable experience without any worry :)
Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Matthew was great. Im a massive pain in the backside as i was wary about ordering online.. Need not. Quality is exceptional and the order came the day after purchasing. I keep staring and my beautiful ring. Happy client indeed.
Lloyd's Family Jewellery replies: 07/03/2019
Brilliant news, we're so pleased you're happy with everything, it was our pleasure. Thanks for leaving a review :)
Date of publication
06/03/2019
Date of order
06/03/2019
06/03/2019
Beautiful earrings, nicely packaged, I am very pleased with my purchase. Excellent customer service with useful dispatch updates. I would highly recommend this company
Lloyd's Family Jewellery replies: 07/03/2019
Thanks Kersty, so pleased you're happy with everything. Look forward to hearing from you again!
Date of publication
10/02/2019
Date of order
10/02/2019
10/02/2019
Order Nr 19822 - full eternity diamond ring
There are simply no enough superlatives to describe the professionalism of this jewellery house and the quality of the ring.
After mistakenly I have place the order for the wrong ring, the owner was more than understanding and accepted for me to send back the ring, subsequently ordering the right ring. They have been more than helpful. Thank you
There are simply no enough superlatives to describe the professionalism of this jewellery house and the quality of the ring.
After mistakenly I have place the order for the wrong ring, the owner was more than understanding and accepted for me to send back the ring, subsequently ordering the right ring. They have been more than helpful. Thank you
Lloyd's Family Jewellery replies: 07/03/2019
Hi Alessa, sorry for the slow reply and thank you for your lovely review :) we were more than happy to ensure you ended up with the ring you wanted. So pleased you're happy with everything
Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
Beautiful earrings as advertised. Excellent communication from point of ordering to delivery. Well packaged.
Lloyd's Family Jewellery replies: 07/03/2019
Thank you for taking the time to leave a review. It's great to hear you're happy with everything, thanks again!
Date of publication
08/01/2019
Date of order
08/01/2019
08/01/2019
Brilliant service with a really personal feel. Email updates about my order from the team made me feel like a valued customer. Most importantly the rings were beautiful Great wooden boxes and certification documents in an envelope was a lovely touch. Would very highly recommend.
Lloyd's Family Jewellery replies: 07/03/2019
Hi Dulcie, thank you for the lovely review and sorry for the slow reply. We're so pleased you're happy with everything and that we made you feel valued as you certainly are :) thanks again and we hope to deal with you again.
Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
I am delighted with the ring. Exactly what I wanted. An initial issue with sizing was dealt with very promptly and efficiently by Matthew. Treated courteously and with respect throughout. Would definitely use again and highly recommend Lloyds Family Jewellers.
Lloyd's Family Jewellery replies: 07/03/2019
Hi Angela, thank you very much for your great review. It's great to hear you're pleased with everything and good to know we dealt with your size exchange quickly :) we hope to deal with you again soon!
Date of publication
19/10/2018
Date of order
19/10/2018
19/10/2018
I am delighted with the earings which were well presented & packed & arrived safely within the time expected.
Lloyd's Family Jewellery replies: 07/03/2019
That's great news, so pleased you're happy with everything :)
Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
I am in love with the wedding ring I received. It fits perfectly, I was advised in time that it might take a few weeks to receive it as it was out of stock and I was given the option to discuss this delay further if it was of any inconvenience.
I received an update for every action and when the ring was dispatched.
Great quality for price
I received an update for every action and when the ring was dispatched.
Great quality for price
Lloyd's Family Jewellery replies: 07/03/2019
Thank you for the excellent review :) so happy to hear you're pleased with everything, it was our pleasure.
Lloyd's Family Jewellery
Lloyd's Family Jewellery was certified by Trusted Shops on 16/07/2013.
Contact
Newby House
TS8 0AE Middlesborough
United Kingdom
TS8 0AE Middlesborough
United Kingdom
Tel: +44 (0)800 002 9905
Fax: +44 (0)800 002 9906
sales@lloydsjewellery.co.uk
Fax: +44 (0)800 002 9906
Lloyd's Family Jewellery
Owner
Matthew Lloyd, Lloyd's Family Jewellery
Newby House
TS8 0AE Middlesborough
United Kingdom
Newby House
TS8 0AE Middlesborough
United Kingdom
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Lloyd's Family Jewellery in their own words.
Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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