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Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk
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22 Apr 2024
Verified review
One bad experience with my first delivery from them. It was related to the carrier they've used and who lost the package. Upon contacting them, I was accused of lying by their customer service rep. My issue was resolved in the end by another customer service rep, a day later. Since then, I've had only good experiences ordering from them
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27 Apr 2024
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Quality tobacco, brilliant service.
This was always my favourite shop when we went to Cardiff. Now I'm housebound, I was delighted to see they had an on-line presence. As always, they have quality tobaccoes and their service is as good on-line as it used to be on visits to the shop.
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4 days ago
Verified review
Very pleased with my order again. I thought this time i would order drink along with my tobacco and i was happy with the quality of Pen Sans Summer Cup. It was a lovely treat and i will definitely be buying again.
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25 Apr 2024
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Herbal smoking blend
I purchased real leaf herbal smoking blend and its really easy to order and comes quickly I once rang the shop and ordered some and the man was so helpful and they wernt even open!!!
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1 day ago
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I got a total bargain on stuff tabacco, under £50 for 500g - this is going to last me years! It's the best detail I've got on tabacco than even the black illegal Market can offer
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25 Apr 2024
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Excellent seller, fast delivery, quality goods and great communication. Have been buying from them for some years. Support smaller businesses or we lose tthem
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15 Apr 2024
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Wide selection of products, easy to use and navigate website, very quick despatch and delivery. Competitive prices. Very pleased with service
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27 Apr 2024
Verified review
Top notch service from Havana house every time. Great communication about order process, and some good exclusive brands. Would recommend.
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