www.arebos.co.uk
Reviews:

325 total reviews   137 reviews in the last 12 months

Review summary

Many customers praise the product quality, noting its build, durability, and performance. The value for money is also frequently commended, and numerous reviewers find the setup and operation to be straightforward. Helpful customer service experiences are mentioned by some, and the ease of installation receives positive feedback from many users. However, there are recurring concerns about delivery times and logistics, with several customers experiencing delays and difficulties with tracking. Communication regarding order status and updates is often cited as lacking, leading to frustration. While product quality is generally good, some customers report defects or damages. Opinions on customer service are split, with others finding it unhelpful or lacking in communication. The clarity of instructions for setup and use is also mentioned as an area that could be improved.

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Reviewswww.arebos.co.uk

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Community member 
1 Reviews
 Verified

Arebos Barcelona is a great all round hot tub

Arebos Barcelona is a great hot tub. Easy to use and nice and bright display. Seems to be well made and it’s a good size
Community member 
1 Reviews
 Verified
I explained where it was to go, they respected my property and respected my wishes
Community member 
3 Reviews
 Verified
Excellent hottub, service and delivery time. Wiuld recommend
Community member 
1 Reviews
 Verified
Item came from Germany NOT UK. So the items fine, good price etc BUT there was nothing to indicate that the item was going to come from Germany and take over 5 days because of that. Never mind my worry about whether or not there would be any actual customs charges or not.

Reply from www.arebos.co.uk

Thank you for your feedback. We understand your comment regarding the delivery time and the lack of information about the shipping country. We are sorry if this caused any confusion. Your feedback is very valuable to us and will be forwarded internally.
Community member 
3 Reviews
 Verified
Amazing product, quality and service. Would recommend.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
I made a mistake on the order and you dealt with it very effectively.
Community member 
1 Reviews
 Verified
My hot tub has marks on it not filled it yet as weather is not good

Reply from www.arebos.co.uk

Thank you for your feedback. We are sorry to hear that your hot tub has marks on it. To help us assess the issue, please contact our customer service and send us a few photos of the affected areas together with your order details. Once we receive the images, we will review your case as quickly as possible and work with you to find a suitable solution.
Community member 
1 Reviews
 Verified

very very good

The filter system is very very good
Community member 
1 Reviews
 Verified
Very swift service. Excellent product
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Lovely spa/pool not to big easy to put up. Perfect
Community member 
1 Reviews
 Verified
I didn't realise it was in Germany so had to wait longer for delivery.
Community member 
1 Reviews
 Verified
Thank you am very satisfied
Community member 
1 Reviews
 Verified
excellent service good value good product well done
Community member 
1 Reviews
 Verified
Rang company to confirm my order as I received no email. Sorted straight away
Community member 
1 Reviews
 Verified
Very good and quick delivery
Community member 
1 Reviews
 Verified

Delivery was fine, but attitude

Delivery was fine. Damaged item - doesn't impact the usage, although I now have to try & fix it. Attitude was a little "tough it still works" Unlikely to buy from this company again.

Reply from www.arebos.co.uk

Thank you for your review. We're sorry to hear that your item arrived damaged and that you were not satisfied with the support you received. This is not the experience we want our customers to have. Please contact our customer service again – we will be happy to review your case once more and work with you to find a satisfactory solution.
Community member 
1 Reviews
 Verified
The spa is great !!
Community member 
1 Reviews
 Verified

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