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Review summary
Customers often highlight the fast and prompt delivery, with many receiving their orders as quickly as next-day. The air purifier is widely praised for its effectiveness in removing odours, dust, and allergens. Many reviewers appreciate the purifier's quiet or silent operation, particularly in sleep or eco modes, and find the setup process very easy and straightforward. Features such as auto mode, air quality indicators, and app connectivity are also appreciated. Customer service is generally regarded as responsive and helpful, and most customers believe the product offers good value for money, especially when discounts are available. Some customers, however, experienced delivery delays or insufficient notification about their orders. A few express disappointment with the purifier's performance, and some mention that filter replacements can be expensive. There are occasional reports of miscommunication or lack of support from customer service. Suggestions for improvement include clearer manuals, better app functionality, and more reliable WiFi integration or control options.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsWINIX
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(85)
Verified
Excellent service and great item
I was dubious ordering from here after reading recent reviews but because the air purifier I wanted was on offer, I decided it was a chance worth taking.
I was not disappointed and I was kept up to date with delivery times by the delivery company.
Amazingly my air purifier was due to arrive next day and it did.
I have found tgat it works perfectly and cleated the air from a lot of dust due to sanding a wall and the air feels so much fresher.
I am very happy with the overall experience and the item does what it should.
Verified
Attentive customer service from a real person!
There was a bit of a mix up with a voucher and then the dispatch but it was all sorted by Julio. It's great that some companies still have responsive customer service, staffed by a real person, and this encourages me to buy from Winix again! I bought the Zero-S by the way, which is compact, quiet and nice looking. Putting it in the bedroom to help with hayfever symptoms.
Verified
Clean air
The unit was slightly bigger than anticipated but nonetheless still doesn’t overpower the room. Setup is quick and easy, integrating with Alexa less so, still not sure it has been added as device and not just a background skill.
Performance great, static dust accumulation sorted within 24 hours, odours also less noticeable.
Very happy with unit and considering a 2nd for downstairs.
Verified
After having returned 3 shark breath easy purifiers because of them developing the same fault after a month I purchased Winix Zero-S and in my opinion it is far superior in all aspects and is doing a much better job than the Shark was doing even when it was apparently working as it should before the fault developed.
Verified
Good product, recieved in a week, wasn't notified of shipping
I placed my order and recieved it 6 days later which was great. Only issue was that I was not sent any shipping information. I was not notified of when the order was dispatched and did not recieve any track and trace information or notification of delivery. I was getting concerned after 6 days that I had not heard anything regarding my order only to return to my property to find it waiting for me in atrium of my flat building. The order email advised I was going to be notified of dispatch and provided a track and trace id which I did not recieve. Product works great and is quieter than expected at low fan speed. Almost not audible. If you want product suggestions for improvement a second handle would be useful for mobility and getting out of the box. Also a slight change in the guide/manual as it is hard to tell if plasma wave is on or not. Doesn't state if light turned on means off or on.
Verified
I’ve been using the Winix 5500-2 for a couple of weeks now and I’m really impressed. It’s one of the best things I’ve bought for my room.
I mainly use it to deal with vape smoke and general stuffy air, and it works really well. It noticeably clears the air and reduces lingering smells. The auto mode is excellent — it quickly detects changes in air quality and ramps up when I vape or use sprays, which shows it’s actively working.
I also like that it helps keep the room feeling fresh even when the window is only slightly open. It doesn’t cool the room like air conditioning, but it definitely improves how the air feels.
Delivery was fast as well, arriving within a couple of days. Overall, I’m very happy with it and would recommend it to anyone dealing with smoke, odours, or stale air in a bedroom.
Verified
Speedy delivery, super easy to set up, ready to go in literally a minute or two. Very quiet operation, I have it in the bedroom and I don’t even need to put it into sleep mode at night! Dog also sleeps in the bedroom and there’s definitely less of an odour and the air feels fresher. Highly recommended.
Verified
Really worked well to eliminate some wood varnish odours that I applied the week before. The chemical smells were not going after a week from applying the varnish mix. Winix removed the smell completely
Verified
On the winix website they were selling the A332 for £39 each so I bought two then got a further £10 off for registering so got two for £68 which is an absolute bargain. So easy to set up and highly recommend this model.
Verified
Good product but delivery arrangement can be better
The ordering was quick and easy. However, I did not receive an email of dispatch or tracking and there was no way I can check the status of the order. The delivery did happen a few days later without any notice.
Verified
I bought this unit to replace a smaller one that I have. I use it because I have a wood burner and often smoke emanates from door when loading with wood. Cleans air very well. In normal mode it runs quite silently and not too bad when fan speed increases which isn’t too long. The unit is very efficient and is economical to use as a low power rating. Well worth the asking price.
Verified
I like everything about the air purifier… but!
I like everything about the air purifier including the app, is easy to use. I have one major gripe however and it's that the unit automatically goes into sleep mode when it's dark and I have no way to override that it seems. In winter it's going to be in sleep most most of the day, that's bonkers!
Verified
Product quality and customer service both good
Good customer service and product. I've bought 2 air filters, which I'm happy with. Good delivery service too.
Verified
Delivery. ordered my winix filter Friday arrived Monday morning excellent
Service thankyou. Brian
Verified
Very efficient service. Arrived promptly and just what I needed, as my usual supplier of my annual filter cassette seems to no longer stock it. Also cheaper than last time I bought from them. Great initial £10 discount. Would buy from again. Thank you :)
Verified
Great technology behind it. Excellent quality. Works for a family member who has pet allergies and they were completely fine!
Verified
Quick delivery, excellent service every time and I was given a discount.
Verified
Exactly as specified and delivered within 48 hours
Verified
YOU’VE TRIED THE REST? NOW HERE’S THE BEST
Winex are outstanding in their field. Such excellent service from start to finish. Thank you.
Verified
Next day delivery was a nice surprise along with the £ off code made air purifier cheaper than Amazon.
Lovely and quiet, the auto mode is great. Love that it shows how clean the air is
Def helping my partners hayfever.
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- +31203632107
- winixeurope.eu/en
- order@winixinc.eu
- Amsterdam, NLD
About
For almost 50 years, WINIX has been developing and producing consumer electronics products to bring clean air and comfort into your living environment… We develop, produce and deliver sustainable and...
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