Review summary
Customers frequently praise the fast delivery of products and are satisfied with the purifier's performance, noting improvements in air quality, allergies, and odour reduction. Many also find the products easy to set up and use, with simple controls and quiet operation. The overall quality and durability of the products receive positive feedback, and some customers feel they received good deals. When kept updated, customers appreciate the communication from the shop. Several customers also compliment the helpfulness of the customer service team. However, some customers mention delays in delivery or a lack of delivery updates. There are mixed experiences with customer service, with reports of lack of response or inflexibility. Opinions on price vary, with some finding filters or replacements expensive. Communication issues are noted, including lack of order updates, shipping notifications, or poor communication. A few customers also express concerns about the quality or reliability of filters.
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How Trusted Shops prevents fake reviewsReviewsWINIX
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Verified
Good product, recieved in a week, wasn't notified of shipping
I placed my order and recieved it 6 days later which was great. Only issue was that I was not sent any shipping information. I was not notified of when the order was dispatched and did not recieve any track and trace information or notification of delivery. I was getting concerned after 6 days that I had not heard anything regarding my order only to return to my property to find it waiting for me in atrium of my flat building. The order email advised I was going to be notified of dispatch and provided a track and trace id which I did not recieve. Product works great and is quieter than expected at low fan speed. Almost not audible. If you want product suggestions for improvement a second handle would be useful for mobility and getting out of the box. Also a slight change in the guide/manual as it is hard to tell if plasma wave is on or not. Doesn't state if light turned on means off or on.
Verified
I’ve been using the Winix 5500-2 for a couple of weeks now and I’m really impressed. It’s one of the best things I’ve bought for my room.
I mainly use it to deal with vape smoke and general stuffy air, and it works really well. It noticeably clears the air and reduces lingering smells. The auto mode is excellent — it quickly detects changes in air quality and ramps up when I vape or use sprays, which shows it’s actively working.
I also like that it helps keep the room feeling fresh even when the window is only slightly open. It doesn’t cool the room like air conditioning, but it definitely improves how the air feels.
Delivery was fast as well, arriving within a couple of days. Overall, I’m very happy with it and would recommend it to anyone dealing with smoke, odours, or stale air in a bedroom.
Verified
I bought this unit to replace a smaller one that I have. I use it because I have a wood burner and often smoke emanates from door when loading with wood. Cleans air very well. In normal mode it runs quite silently and not too bad when fan speed increases which isn’t too long. The unit is very efficient and is economical to use as a low power rating. Well worth the asking price.
Verified
Very efficient service. Arrived promptly and just what I needed, as my usual supplier of my annual filter cassette seems to no longer stock it. Also cheaper than last time I bought from them. Great initial £10 discount. Would buy from again. Thank you :)
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Next day delivery was a nice surprise along with the £ off code made air purifier cheaper than Amazon.
Lovely and quiet, the auto mode is great. Love that it shows how clean the air is
Def helping my partners hayfever.
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Very easy to buy direct and the purifier was delivered very quickly. Can't comment on performance as it has only been on a a short time but in eco mode it is very quiet - Zero-S.
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Easy to fit the filter and it’s really quiet especially on sleep mode. Very happy excellent product!
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Great deal quick delivery and the appliance is working well as expected. Thank you
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An amazing product, cannot fault it. Customer service is 10 / 10 also.
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Arrived next day. Quick and easy to get up and running and we immediately notice an improvement in the air quality.
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Air Purifier Winix Filter T Order
Needed to replace the filter on a Winix Zero Pro, on visiting the Winix UK web page, was a bit worried, to find out the Winix Zero Pro was now, No longer available, so worried i wouldn’t be able to get a new filter, on checking for a Air Purifier Winix Filter T, that I needed, they were still available. Easy to order snd delivery in a few days, very happy with aspects of ordering, kept upto date on my order and delivered as agreed. Very happy custumer.
Verified
Replacement filters expensive
Machine itself seems very good but price of replacement filter is expensive.
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Have with the purchase and very fast delivery.
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Filters price way to big its not good enough
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The quality of the main filter is good
The quality of the charcoal filters should be much higher especially when you take the cost into account.
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Great product, I purchased for my bedroom and slept so well since, having lung problems It has made such a difference.
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