Review summary
Customers are highly satisfied with the fast and prompt delivery times, the high quality and well-made products that match descriptions, and the excellent, friendly, and responsive customer service. The website is frequently praised for its ease of navigation and simple ordering process. Many also appreciate the wide and varied selection of products, as well as the generally competitive and affordable pricing. Packaging is often commended for being careful and protective. Some customers have reported occasional issues or delays with courier services, concerns about damaged items, and rare problems with packaging quality. There are also some requests for broader or more specific product ranges and remarks about minimum order quantities.
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How Trusted Shops prevents fake reviewsReviewsPuckator UK
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Verified
Puckator
Website, pricing and delivery times are all good. Products are generally very good but…….Some of the resin figures and models arrive chipped Despite being well packaged, suggesting that they arrive at your factory in that state. Quality control on orders going out should be looked at.
Verified
Great experience, it arrived so quick, well packaged, with the instructions I gave in case I wasn’t home printed at the front, and the items were exactly like shown on the photos. I was very pleased.
Verified
Puckator shines with a joyful flair
brimming with goodies everywhere
a fabulous store beyond compare.🤍
Verified
Excellent company to deal with good selection of quality products, website easy to use, good price point, quick delivery and good customer service.
Verified
Really nice products,
Prices are good
Delivery speed is very good
Verified
Good quality items, low minimum order and fast delivery
Verified
Prompt Postage
Speedy postage and products well packed. I'm always excited to receive my order!
Verified
Great website easy to move around. Good prices and notifications of restocking items currently out of stock
Verified
Lovely well made items and a large selection of different items
Verified
Top quality products and fast delivery
Verified
The goods took ages to get here and I was not able to track them so had to put sign on the door to say - I AM IN PLEASE RING BELL - as I didn't know when they were coming or who the courier was. I did not want the package left at the front door as it would have got wet with all the rain we have been having. Also the outer envelope was very thin and actually torn. No receipt inside but not all companies do that.
Reply from Puckator UK
Good Morning Valerie
Thank you for your recent review.
I'm sorry to hear that you've had issues with your delivery, however having looked into this, I can see that we received the order from you on the 21st of January, this was then dispatched the same day, then delivered by DPD on the 22nd of January. This was also a large order, delivered in 1 box, not a envelope.
Due to this, someone from our customer services team will be in touch shortly, so we can get more details on the issues you have, look into this further, and hopefully get this all cleared up as quickly as possible.
Kind Regards
Kerrie Hamley
Customer services manager
Verified
more product availability esp natural products and good quality items
Verified
Staff are very nice to talk to and very helpful
Verified
Verified
Excellent customer service and fast delivery
Verified
Verified
Good products and quick delivery
Verified
Verified
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