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fatmoose.co.ukReviews

: 209Excellent

4.79

Reviews for fatmoose.co.uk

93 verified reviews in the last 12 months

209 total reviews
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the most relevant positive review


3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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the most relevant critical review


1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Reviews for fatmoose.co.uk

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 Verified review
4 months ago
Plenty of choice with the climbing frames and add ons' There are a lot of accessories including safety features
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 Verified review
4 months ago
Easy to navigate website and buying experience
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 Verified review
4 months ago
Easy to order vlcant wait for it to arrive
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 Verified review
4 months ago
Easy to order and pay
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 Verified review
4 months ago
Very clear website
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4 months ago
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4 months ago
I was not able to make the payment online
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your feedback. We would like to apologise once again for the issues surrounding your order. However, we are pleased that we were able to solve them quickly together. We hope that your children will now fully enjoy the product you have received. Your FATMOOSE Team
 Verified review
6 months ago
My buying experience was ok, chatted to a very helpful agent about changing one of the adult/grown up swings out for a baby swing instead but sadly got told they would not be able to do this and I would have to order a baby swing separately on top of purchase. I found this a little tight considering spending so much initially. Still, should be able to find a cheaper second hand one somewhere and this had no bearing on the proficiency of the agent that was helping me with my purchase , though I would definitely recommend amending this in future as to provide an even better service to you customers 👍🏻
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Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for taking the time to share your experience with us. The baby swign seats are seperate items in our assortment therefore we are not able to switch the regular swings seats with the baby seats. We understand this could be somewhat disappointing but we hope for your understanding as well. We hope your family enjoy the swing set after all. Your FATMOOSE Team
 Verified review
5 months ago
Ordered just before christmas and advised every step of the way about delivery. Delivered on time just into the new Year. Great quality wood and screws/nuts etc. In fact the Husband wanted to steal parts for his shed build The kids love it and when the rain stops in Wales I'm sure I'll enjoy the peace when they are outside on it every spare minute.
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for taking the time to share your experience with us. We are very pleased to read that you are completeley satisfied about every expect of this order. Wishing your kids a great time playing outdoors while you can enjoy some welldeserved quiet peace. Your FATMOOSE Team
 Verified review
8 months ago
Reviewed immediately after purchase, the website was very clear, easy to navigate, options were easy without being over the top. Free delivery makes comparing to other companies easier. Timber size in the description looks substantial with horizontal beams being 90x90 and vertical 70x70 all pressure treated.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, we appreciate the time you have taken to review the ordering process. We are pleased that you have chosen FATMOOSE to shop with and wish your family lots of fun with the product once it arrives. Your FATMOOSE Team
 Verified review
9 months ago
Great product in the end but getting there was an issue. Firstly I was unaware that ALL of the wood had to be sanded down. This was a massive task considering the amount. Secondly the instructions were less than clear making sone of the putting together trial and error.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are sorry that you were a bit disappointed about the delivered wood. We have forwarded your comments to the responsible department. We hope everything worked out well in the end. If you have any further comments and/or questions, do not hesitate to contact us by using the contact form on our website. Your FATMOOSE Team
 Verified review
5 months ago
Really pleased with the quality of the climbing frame and the kids love it. Should last them many years! Only downside is building it which took a while, it would be useful if the instructions were clearer and the wood was labelled. But delighted with the end result
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for taking the time to write a review. We value our customers' opinions and we gladly pass your comments through to the department responsible. We wish your kids many years of great adventures with their new climbing frame! Your FATMOOSE Team
 Verified review
5 months ago
I ordered a climbing frame in December for my kids Christmas. Despite living in Orkney, the climbing frame arrived just in time for Christmas. Everything was there, the instructions were very clear and it’s stood up to some pretty strong gales! The kids love it!
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your review. We are happy that this christmas gift arrived just on time to be put under the christmastree. Wishing your kids great adventures playing and climbing with their new playtower. Your FATMOOSE Team
 Verified review
5 months ago
Really good, easy and quick delivery. Faster than expected. The instructions were pretty easy to follow, and I found it easy enough to do as one person with occasional help from a second pair of hands. If you're on the fence, don't be. It's worth it.
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your friendly review. We are very happy that you are satisfied about every aspect of this purchase. Wishing your family lots of fun with the playtower now that it is up and running. Your FATMOOSE Team
 Verified review
7 months ago
Great warranty on products and prices very reasonable. Website very easy to navigate and description of each item tells you of any additional products you need or would recommend. First time Buying something like this and it was made very easy.
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for reviewing your order process. We are happy that you found your way around our website easily and we wish your family lots of joy with this purchase. If there is anything we can assist you further with, please do not hestitate to contact us. Your FATMOOSE Team
 Verified review
5 months ago
Absolutely delighted with our purchase. Excellent instructions, simple to follow. All parts are solid and of great quality, I can tell this will last for a long time. Our daughter is so pleased with her new play equipment, thank you 😊
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your positive review. We are pleased to know that this purchase was completely worthwhile for you. Wishing your daughter many hours of fun and play with her new play equipment. Your FATMOOSE Team
 Verified review
1 year ago
My order arrived a week later than date stEd on telephone. Some ofnthe wood did not measure as stated . We had to buy extra wood to complete. My grandweans love it but i dont think it was worth its money
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 Verified review
7 months ago
I used the webchat to understand if the design could be configured a few ways. The representative was very helpful and knowledgeable and answered all my questions immediately. Thank you and happy new year!
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for your feedback. We are pleased that you are satisfied with our chat support. We at FATMOOSE strive to provide the best customer experience, and it makes us happy to know that we succeeded. We wish you a happy new year as well. Your FATMOOSE Team
 Verified review
7 months ago
Brilliant quality climbing frame, well made, easy to build. Kids love it! Really good design. Delivery was great too, even holding onto it for us a few days so we could be home to take delivery.
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Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you for your sharing your positive feedback with us. We wish your kids a great time playing on and around their new climbing frame. Your FATMOOSE Team
 Verified review
6 months ago
Perfect all the way through and even though we had a small piece missing the response and delivery of that item was fantastic. No fuss, no arguments just brilliant. Our granddaughter loves it.
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