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fatmoose.co.uk
Reviews:

75 reviews in the last 12 months363 total reviews  

4.27
Good

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Most relevant positive review

3 Jun 2024
 Verified review
The website was very easy to use and clear to understand. I would have preferred a way to order the product list to show by price ascending or name ascending but that is just a minor point. Only a few product items have actual photos of the climbing frames in situ as oppose to the computer generated graphics. It would be nice to have real photos of the climbing frames with children using them as there is no way to gauge size/scale. Measurements are provided but some real children using the equipment would help. Purchasing experience was very straightforward.

Most relevant negative review

23 May 2024
 Verified review
Ongoing problems. I ordered a playframe on 2nd May with delivery for 21-29th May and handed over £1000. 2 weeks later they say it’s been delayed with no further information or idea of what that delay means. I contact them repeatedly and am told 5-7 weeks from order now, but that’s “ONLY AN ESTIMATE” which gives them free reign to delay further. They say this is because of unprecedentedly high order volumes but they are still running a sale as I type this!! So welcoming more orders into the chaos. They are also still now giving the same leadtimes to new customers as I have been given having ordered mine over 3 weeks ago. It’s absolutely nonsensical. No one responds with anything remotely helpful they just thank you for your patience. Meanwhile you’re stuck having forked out a lot of money and have no guarantees. They will no doubt reply to this with some copy and paste rubbish like they have the other complaints. Basically, if you’re thinking of buying from Wickey or FatMoose… don’t. I would cancel if I wasn’t 9 months pregnant and have already paid over £1000 to have the play surface prepared and have a company waiting to install this whenever - or if ever - it actually arrives.
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Reviews for fatmoose.co.uk

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17 May 2024
 Verified review

very good

The information about the products was in very good details and overall very easy to navigate around the website and very good price range compared to other competitors.
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7 Apr 2024
 Verified review

Quick & Easy

Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
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21 Apr 2024
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Amazing company

The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
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26 May 2024
 Verified review

Good Options

The ability to configure our frame to our choices and see the various sizes was very important, the website makes it easy to do so.
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9 May 2024
 Verified review

Good job FatMoose

It was all a very easy and straightforward experience. Sizes and prices were clear, as were requirements for additional bits.
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10 May 2024
 Verified review
Very easy website to navigate. Informative, great pictures and descriptions made a very easy purchase. Thank you
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9 Jun 2024
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Purchase experience

Purchasing from the site was pretty clear and straightforward! No issues so far - now just awaiting delivery
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13 Jun 2024
 Verified review
Website is so easy to use. I also called for some advice before placing order and they were so helpful.
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8 Nov 2023
 Verified review
Selection and purchase was very easy, options were very obvious and fixing down items simple to select.
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19 Feb 2024
 Verified review
This is the 3rd time purchasing from fatmoose always a great experience with fabulous products
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1 Apr 2024
 Verified review
Simple and easy to order, no issues no complications just add to your basket and checkout.
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AC
Anna C.
London
5 Apr 2024
 Verified review
Great buying experience. We haven’t received the product yet but website is easy to use.
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30 Apr 2024
 Verified review
Easy to use and very clear what I was buying and the extras I would need to install it.
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25 Apr 2024
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A child could do it

Simple and easy to use website, crisp and clear instructions and smooth checkout
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30 Mar 2024
 Verified review
website is so easy to use, great pictures of products and detail around sizing.
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14 Jan 2024
 Verified review
Ordering process smooth. Charged extra in Scotland, but not excessive
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22 Apr 2024
 Verified review
Good website and detailed photographs. I liked the filter options
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1 Apr 2024
 Verified review
Easy website to navigate and purchase from. Awaiting delivery
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12 May 2024
 Verified review
Good experience all round!! Cant wait for it to arrive :)
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28 Apr 2024
 Verified review
Excellent and easy service, delighted with our purchase!
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