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fatmoose.co.uk
Reviews:

60 reviews in the last 12 months326 total reviews  

4.47
Good

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Top positive review

4 Jun 2023
 Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier: - having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value - we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame. All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.

Top negative review

5 days ago
 Verified review
Ongoing problems. I ordered a playframe on 2nd May with delivery for 21-29th May and handed over £1000. 2 weeks later they say it’s been delayed with no further information or idea of what that delay means. I contact them repeatedly and am told 5-7 weeks from order now, but that’s “ONLY AN ESTIMATE” which gives them free reign to delay further. They say this is because of unprecedentedly high order volumes but they are still running a sale as I type this!! So welcoming more orders into the chaos. They are also still now giving the same leadtimes to new customers as I have been given having ordered mine over 3 weeks ago. It’s absolutely nonsensical. No one responds with anything remotely helpful they just thank you for your patience. Meanwhile you’re stuck having forked out a lot of money and have no guarantees. They will no doubt reply to this with some copy and paste rubbish like they have the other complaints. Basically, if you’re thinking of buying from Wickey or FatMoose… don’t. I would cancel if I wasn’t 9 months pregnant and have already paid over £1000 to have the play surface prepared and have a company waiting to install this whenever - or if ever - it actually arrives.
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Reviews for fatmoose.co.uk

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6 May 2024
 Verified review

Good choice of products and combinations

Clear, easy to use website. Good detail on all products. Photographs from previous purchasers were extremely helpful. Nice to see the products in a real environment! It would be great to be able to choose different swing options before purchasing. Our purchase includes two classic swing seats so we will need to buy a baby swing as we need one of each.
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4 days ago
 Verified review
Absolutely amazing, so much choice and really easy to use website. You can customise the different units and there’s pictures and measurements that change based on you selection, which makes it so much easier to make the right decision. Then confirming the order and payment was so quick and simple. Really happy with the purchase so far.
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9 days ago
 Verified review

Simple, no fuss, quick. Delightful!

The website was very easy to use and purchasing was quick and simple. I hate when I try to buy something and it takes a long time. This was a pleasure to purchase. Congratulations on creating an excellent shopping experience.
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10 days ago
 Verified review
There is a lot of choice and it is fairly easy to find frames with specific things you want. In my case something with a slide and sandpit. I found the images frustrating as zooming in often caused then to jump.
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11 days ago
 Verified review

very good

The information about the products was in very good details and overall very easy to navigate around the website and very good price range compared to other competitors.
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2 days ago
 Verified review

Good Options

The ability to configure our frame to our choices and see the various sizes was very important, the website makes it easy to do so.
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9 May 2024
 Verified review

Good job FatMoose

It was all a very easy and straightforward experience. Sizes and prices were clear, as were requirements for additional bits.
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10 May 2024
 Verified review
Very easy website to navigate. Informative, great pictures and descriptions made a very easy purchase. Thank you
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30 Apr 2024
 Verified review
Easy to use and very clear what I was buying and the extras I would need to install it.
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12 May 2024
 Verified review
Good experience all round!! Cant wait for it to arrive :)
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13 days ago
 Verified review

Fantastic product

Nice website, fantastic product and easy ordering
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8 days ago
 Verified review
Good Buying experience, site was responsive.
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7 days ago
 Verified review
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5 days ago
 Verified review

AVOID!!! Delays, lies and no customer service

Ongoing problems. I ordered a playframe on 2nd May with delivery for 21-29th May and handed over £1000. 2 weeks later they say it’s been delayed with no further information or idea of what that delay means. I contact them repeatedly and am told 5-7 weeks from order now, but that’s “ONLY AN ESTIMATE” which gives them free reign to delay further. They say this is because of unprecedentedly high order volumes but they are still running a sale as I type this!! So welcoming more orders into the chaos. They are also still now giving the same leadtimes to new customers as I have been given having ordered mine over 3 weeks ago. It’s absolutely nonsensical. No one responds with anything remotely helpful they just thank you for your patience. Meanwhile you’re stuck having forked out a lot of money and have no guarantees. They will no doubt reply to this with some copy and paste rubbish like they have the other complaints. Basically, if you’re thinking of buying from Wickey or FatMoose… don’t. I would cancel if I wasn’t 9 months pregnant and have already paid over £1000 to have the play surface prepared and have a company waiting to install this whenever - or if ever - it actually arrives.
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Answer by fatmoose.co.uk
5 days ago
Dear customer, You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons. Your Fatmoose team
3 May 2024
 Verified review

This company likes to waste our time.

We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Answer by fatmoose.co.uk
4 May 2024
Dear customer, You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Fatmoose product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - although there is currently a slight delay for the same reasons. your Fatmoose-team
5 May 2024
 Verified review
Still awaiting promised delivery dates and was for grandson’s birthday
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Answer by fatmoose.co.uk
6 May 2024
Dear customer, You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Fatmoose product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons. your Fatmoose-team
3 days ago
 Verified review
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Answer by fatmoose.co.uk
2 days ago
Dear customer, thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure, your Fatmoose-team
4 May 2024
 Verified review
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Answer by fatmoose.co.uk
4 May 2024
Dear customer, thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure, your Fatmoose-team
24 Apr 2024
 Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
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7 Apr 2024
 Verified review

Quick & Easy

Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
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