fatmoose.co.ukReviews:
53 reviews in the last 12 months307 total reviews
Excellent
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Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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Top negative review
23 Mar 2024
Verified review
Build instructions are poor at best and timber is sub-stardard
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Reviews for fatmoose.co.uk
2 days ago
Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
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7 Apr 2024
Verified review
Quick & Easy
Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
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6 days ago
Verified review
Amazing company
The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
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1 Apr 2024
Verified review
Simple and easy to order, no issues no complications just add to your basket and checkout.
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AC
Anna C.
London
5 Apr 2024
Verified review
Great buying experience. We haven’t received the product yet but website is easy to use.
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2 days ago
Verified review
A child could do it
Simple and easy to use website, crisp and clear instructions and smooth checkout
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30 Mar 2024
Verified review
website is so easy to use, great pictures of products and detail around sizing.
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4 days ago
Verified review
Good website and detailed photographs. I liked the filter options
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1 Apr 2024
Verified review
Easy website to navigate and purchase from. Awaiting delivery
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13 days ago
Verified review
Easy and simple.
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12 Apr 2024
Verified review
Lots of options
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5 Apr 2024
Verified review
Easy to order
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23 Mar 2024
Verified review
Build instructions are poor at best and timber is sub-stardard
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Answer by fatmoose.co.uk
25 Mar 2024
Dear customer,
Thank you for your review. We are very sorry that there were discrepancies with the assembly instructions. We will be happy to pass on your comments and suggestions to the development department. Nevertheless, we wish you much pleasure,
Your Fatmoose team
27 Jan 2024
Verified review
Happy returning customer!
This is my second climbing frame from Fatmousse! Moved house so had to get another one. Lots of happy memories and great fun for the children. I would happily recommend FM and am a returning customer!
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19 Feb 2024
Verified review
This is the 3rd time purchasing from fatmoose always a great experience with fabulous products
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14 Jan 2024
Verified review
Ordering process smooth. Charged extra in Scotland, but not excessive
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15 Jan 2024
Verified review
Could be cheaper
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4 Jun 2023
Verified review
Very good user friendly website, thanks Fatmoose
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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5 May 2023
Verified review
The wide array of choices available on the fatmoose's website, clear pictures from many angles and dimensional drawings to help us choose the right set for our two young childrens birthdays. We are all excited to see the climbing frame when it arrives, if it looks as good in person as it does on the site we are all in for a treat.
In terms of things that could be better my only real criticism would be that there isn't the option expand the frame later on down the line, such as adding a wobbly bridge and second platform once we establish what else the kids might want to do as they are 5 and 2 years old respectively, perhaps opening that up so that people can add to their frames in future would be a useful option.
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24 May 2023
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Smooth Ordering Process
Great website giving all the details and sizes you need to order the right equipment for your garden. Clear details and payment process. Just missing a place for comments, we may be away for some of the delivery window indicated so may need to contact once delivery confirmed, but hopefully wont be an issue!
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