Reviews for fatmoose.co.uk
4.51/5.00
Excellent
How is the rating calculated?
fatmoose.co.ukReviews
: 132Excellent
Details
Contact
fatmoose.co.uk- Logo - reviews
fatmoose.co.uk - Awesome playground equipment for your garden!
Wild adventures, terrific action and lots of fun - that's what you can expect from our brilliant play equipment for your garden. Imaginatively designed climbing frames, swings, sandpits and more. There's something for everyone. Head off to the race track with our RebelRacer Super XXL and enjoy the most tropical party of the century with the famous TikaTaka Town XXL! Get ready for awesome outdoor action with your friends and experience wild adventures you won't soon forget!
Contact
Franz-Savels-Straße 69
52538 Gangelt
Germany
Trade register
Amtsgericht Aachen HRA 7345
Authorised representative
Guido Goyen
the most relevant positive review
2021-04-18T06:44:11Z 8 months ago
Fat moose were excellent at keeping us informed regarding the progress of the order and delivery which was all on schedule.
The play equipment is fantastic and has been a great addition to the garden during lockdown. The children love to play on it and can’t wait till they can invite their friends over to play with them.
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products an our service. We wish your kids lots of fun with the play equipment. Your FATMOOSE Team
the most relevant critical review
2021-03-14T07:29:48Z 9 months ago
The only reason I would put this low is that I’ve still not Received my Swingset/climbing frame. And it been six weeks now and been told it could be another four week’s. don’t think it’s far to take my money then change the time off delivery not would of said anything about it to me if I had not chased it. If I had been told a minimum of 8 weeks I would not off ordered from them.
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for taking the time to write a review. Of course, we would have gladly informed you about this in a timely manner, but due to the constantly changing circumstances around Brexit this was not possible. Once again our apologies. We are pleased that we have now been able to bring your case to a satisfactory conclusion together. FATMOOSE team
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-18T06:44:11Z 8 months ago
Fat moose were excellent at keeping us informed regarding the progress of the order and delivery which was all on schedule.
The play equipment is fantastic and has been a great addition to the garden during lockdown. The children love to play on it and can’t wait till they can invite their friends over to play with them.
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products an our service. We wish your kids lots of fun with the play equipment. Your FATMOOSE Team
Read more
2021-03-14T07:29:48Z 9 months ago
The only reason I would put this low is that I’ve still not Received my Swingset/climbing frame. And it been six weeks now and been told it could be another four week’s. don’t think it’s far to take my money then change the time off delivery not would of said anything about it to me if I had not chased it. If I had been told a minimum of 8 weeks I would not off ordered from them.
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for taking the time to write a review. Of course, we would have gladly informed you about this in a timely manner, but due to the constantly changing circumstances around Brexit this was not possible. Once again our apologies. We are pleased that we have now been able to bring your case to a satisfactory conclusion together. FATMOOSE team
Read more
What other customers say about their experience with fatmoose.co.uk
2021-11-23T22:28:56Z 4 days ago
Easy process, great website - clear views of climbing frames in multiple angles. Good value too.
Verified review|
2021-11-12T14:31:12Z 16 days ago
Customer service were very helpful. Quick response time. Overall very happy.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
12 days ago
Dear customer, thank you for your feedback. Our customer service was more than happy to help. We are pleased that you are satisfied about your overall experience with us. Your FATMOOSE Team
2021-11-14T19:34:42Z 13 days ago
Best price i could find, best reviews and the purchase was easy! thanks!
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
12 days ago
Dear customer, thank you for your feedback. We are pleased that you have chosen FATMOOSE to shop with. We wish your family lots of fun with this purchase. Your FATMOOSE Team
2021-11-25T16:57:43Z 3 days ago
Quick and easy purchase, good value for money.
Verified review|
2021-11-26T13:56:00Z Yesterday
Great customer service and well made products
Verified review|
2021-10-06T04:25:02Z 2 months ago
Great product in the end but getting there was an issue.
Firstly I was unaware that ALL of the wood had to be sanded down. This was a massive task considering the amount. Secondly the instructions were less than clear making sone of the putting together trial and error.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
12 days ago
Dear customer, thank you for your feedback. We are sorry that you were a bit disappointed about the delivered wood. We have forwarded your comments to the responsible department. We hope everything worked out well in the end. If you have any further comments and/or questions, do not hesitate to contact us by using the contact form on our website. Your FATMOOSE Team
2021-10-05T05:02:09Z 2 months ago
Ha e bought from this company before. Their goods are first class, so is customer service and the kids absolutely love the climbing frames. Quality all round.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
12 days ago
Dear customer, thank you for your positive review. We are happy to welcome you back. It is very nice to see that our efforts to provide high quality products and service are appreciated. We wish your family lots of fun with this purchase. Your FATMOOSE Team
2021-10-06T14:21:51Z 2 months ago
Delivery was as scheduled, product was very easy to assemble and sturdy.
Verified review|
2021-10-15T07:31:19Z 1 month ago
Brilliant price and buying experience
Verified review|
2021-09-02T06:12:01Z 3 months ago
Amazing variety of frames and when asked if they could be handed/flipped dover they said yes which was even better for what we were after. Ordering was easy just awaiting delivery from now.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
2 months ago
Dear customer, thank you for your feedback. We are pleased that you found exactly what you were looking for in our assortment. We wish your family lots of fun with the climbing frame. Your FATMOOSE Team
2021-08-06T11:34:10Z 4 months ago
My order arrived a week later than date stEd on telephone. Some ofnthe wood did not measure as stated . We had to buy extra wood to complete. My grandweans love it but i dont think it was worth its money
Verified review|
2021-08-18T06:42:18Z 4 months ago
Wonderful item, my son loved that he was able to customise it to his liking. Customer service was helpful and ready to answer all my questions.I would highly recommend it!
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
2 months ago
Dear customer, thank you for your feedback. We are pleased that we could help you with your queries. It is great that your son was so actively involved in choosing his own climbing frame. We wish him lots of fun with the product. Your FATMOOSE Team
2021-08-22T14:00:47Z 4 months ago
Was good helpful and on time
Verified review|
2021-08-11T19:56:13Z 4 months ago
Great service and product
Verified review|
2021-05-17T08:49:44Z 7 months ago
We bought a FitFrame Fresh XXL for 9 year old boys, they ABSOLUTELY love it. If you asked them, they would say its the best thing we've ever bought them. From a parent's perspective, there are a few niggly issues. Communication - there is no 'expected' delivery date when you order - you simply wait. The wood: its rough and needs sanding, esp. monkey bars. You have to pay for the climbing holds!
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for your feedback. We will forward your comments to the responsible department. We wish your boys lots of adventure and fun with their climbingframe. Your FATMOOSE
2021-04-17T07:26:00Z 8 months ago
I ordered the coconut club xxl in December. I was told that due to Christmas, covid and brexit, there may a delay with my order. Although the delivery did take quite a while, the customer service staff kept me updated throughout and always replied to my emails. I was also missing a piece of wood after the order had been delivered but this was sent out and replaced quickly. My kids are so happy!
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you very much for your feedback. We are sorry that there was a reason for complaint. However, we are pleased that our customer service was able to resolve this quickly for you. We appreciate your understanding about the delay. We wish your kids lots of fun with the climbing frame. Your FATMOOSE Team
2021-04-18T17:10:52Z 8 months ago
The delivery took quite a while longer then expected Tho I cannot fault the actual delivery driver on the day he went above and beyond.
The product is good but we had parts missing were told were out of stock, Some of the wood was quite splintered and parts split when assembled however customer service were good and have offered to replace these pieces and offered us a discount as appology
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
7 months ago
Dear customer, thank you very much for your feedback. We would like to apologize for the inconvenience caused. We are pleased that we have now been able to bring your case to a satisfactory conclusion together. Your FATMOOSE team
2021-04-25T14:37:46Z 8 months ago
Delivery on my item was perfect. I ordered in November got delivery in December. Climbing frame was only assembled in March. It took a weekend and is not an experience i would repeat. The slide has discoloured all over. I have multiple wood slats that have splits since being put together. I just got a hole in my leggings from splingtering wood. For £700 i would have expected more.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are sorry that you are not completely satisfied with the quality of the delivered goods. We would of course like to resolve this for you. To do so, please contact us via our contact form with the subject "review". Your FATMOOSE Team
2021-04-16T14:47:38Z 8 months ago
It look quite a bit longer than expected, however I believe it was still within the delivery time stated. Upon arrival I thought it was quite flimsy but now it is built we are really pleased with it. We built it slightly different and purchased another slide to add to it. All in all I would recommend, for the price you pay compared to other companies it is quite a bargain.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of fun with the play tower. Your FATMOOSE Team
2021-04-18T06:44:11Z 8 months ago
Fat moose were excellent at keeping us informed regarding the progress of the order and delivery which was all on schedule.
The play equipment is fantastic and has been a great addition to the garden during lockdown. The children love to play on it and can’t wait till they can invite their friends over to play with them.
Verified review|
fatmoose.co.uk- Logo - reviews
Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are pleased that we could convince you of our products an our service. We wish your kids lots of fun with the play equipment. Your FATMOOSE Team
Reviews for fatmoose.co.uk
4.51/5.00
Excellent
How is the rating calculated?
Details about fatmoose.co.uk
fatmoose.co.uk- Logo - reviews
fatmoose.co.uk - Awesome playground equipment for your garden!
Wild adventures, terrific action and lots of fun - that's what you can expect from our brilliant play equipment for your garden. Imaginatively designed climbing frames, swings, sandpits and more. There's something for everyone. Head off to the race track with our RebelRacer Super XXL and enjoy the most tropical party of the century with the famous TikaTaka Town XXL! Get ready for awesome outdoor action with your friends and experience wild adventures you won't soon forget!
Contact
Franz-Savels-Straße 69
52538 Gangelt
Germany
Trade register
Amtsgericht Aachen HRA 7345
Authorised representative
Guido Goyen