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fatmoose.co.ukReviews

: 209Excellent

4.79

Reviews for fatmoose.co.uk

93 verified reviews in the last 12 months

209 total reviews
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the most relevant positive review


3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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the most relevant critical review


1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Reviews for fatmoose.co.uk

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(11)
 Verified review
9 days ago
I liked the multiple pictures, angles and the dimension views for each climbing frame. Improvement would be to enable slightly more customisation of the climbing frames. I.e. choose what swing types.
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 Verified review
1 month ago
Straight forward process looking forward to receiving the swing
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 Verified review
3 months ago
the site and buying experience is well thought out, but. When looking at the accessories is difficult to navigate around in the sense of knowing what accessories are compatible with the climbing frame that you are purchasing. It would be nice to have the full schematics of the climbing frame on the site so you can easily find the correct accessories or have them on the same page as the climbing frame so that you can easily find the correct ones.
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your feedback. On our website, we have a small overview of accessories that are suitable for each play tower. You can find this at the bottom of the product page of the respective play tower under the heading "complete your order". Hoping to have informed you sufficiently. Your FATMOOSE Team
 Verified review
4 months ago
Put a quantity number next to the little cart icons when adding additional items to your cart and don’t jump to the cart page when things are added
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your feedback. Your comments will be passed on internally to the department responsible. Your FATMOOSE Team
 Verified review
4 months ago
Easy to order vlcant wait for it to arrive
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 Verified review
6 months ago
My buying experience was ok, chatted to a very helpful agent about changing one of the adult/grown up swings out for a baby swing instead but sadly got told they would not be able to do this and I would have to order a baby swing separately on top of purchase. I found this a little tight considering spending so much initially. Still, should be able to find a cheaper second hand one somewhere and this had no bearing on the proficiency of the agent that was helping me with my purchase , though I would definitely recommend amending this in future as to provide an even better service to you customers 👍🏻
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Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for taking the time to share your experience with us. The baby swign seats are seperate items in our assortment therefore we are not able to switch the regular swings seats with the baby seats. We understand this could be somewhat disappointing but we hope for your understanding as well. We hope your family enjoy the swing set after all. Your FATMOOSE Team
 Verified review
9 months ago
Great product in the end but getting there was an issue. Firstly I was unaware that ALL of the wood had to be sanded down. This was a massive task considering the amount. Secondly the instructions were less than clear making sone of the putting together trial and error.
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. We are sorry that you were a bit disappointed about the delivered wood. We have forwarded your comments to the responsible department. We hope everything worked out well in the end. If you have any further comments and/or questions, do not hesitate to contact us by using the contact form on our website. Your FATMOOSE Team
 Verified review
1 year ago
My order arrived a week later than date stEd on telephone. Some ofnthe wood did not measure as stated . We had to buy extra wood to complete. My grandweans love it but i dont think it was worth its money
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 Verified review
1 year ago
Easy transaction and lots of great products to choose from. I cant yet comment on quality as its not been received but I'm sure the kids are going to love the climbing frame.
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Answer by fatmoose.co.uk
10 months ago
Dear customer, thank you for your feedback. We are pleased that you have chosen FATMOOSE to shop with. We hope your kids are having a lot of fun with their climbing frame. Your FATMOOSE Team
 Verified review
6 months ago
Enjoyed an easy to use website which enabled me to purchase a new climbing set for my 3 year old.
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Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for rating your experience using our website. We are pleased that you found your way around and we wish your 3 year old great fun with the new climbing frame. Your FATMOOSE Team
 Verified review
5 months ago
Quick and secure purchasing experience
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