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Review summary
Customers consistently praise the website’s ease of use, clear navigation, and helpful tools for comparing and customizing products. Many appreciate the robust and sturdy build of the products, as well as the variety, customization features, and modularity that allow them to tailor purchases to their needs. Some customers also highlight timely delivery and good communication, along with prompt customer service and effective issue resolution. However, several negative aspects are noted. Some customers report issues with wood quality, damage, and parts not being cut to size. There are frequent frustrations about unclear, confusing, or incomplete assembly instructions, with assembly itself described as challenging and time-consuming, often requiring extra tools or assistance. Delivery experiences are mixed, with reports of significant delays, lack of updates, and problematic kerbside delivery. Additionally, several reviews mention receiving orders with missing or damaged components, and some customers find customer service unresponsive or lacking in support.
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How Trusted Shops prevents fake reviewsReviewsfatmoose.co.uk
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Verified
Truly awful instructions, half the wooden sections were either not cut to the correct size or with chips/significant dents and half the required washers missing which took several emails and then a long wait to get sent out. Considering the price I really would expect much better. I can only assume the products have deteriorated in quality following the number of positive reviews on the website.
Verified
The delivery man refused to take the package off the truck without a fork lift. It was far from kerbside delivery. I had paid someone to help, then had to pay to borrow a forklift. When I complained I was told this was kerbside delivery. Which it is not. It was ridiculously packaged as one load including the slide. After many interactions all time wasting and dismissive, no apology or support.
It then to a joiner 5 days to build with poor, confusing instructions. After adding a forklift, labour and cement it has cost a further £1025 be warned. The house looks good and sturdy but the stress and cost have left me traumatised. It was a gift for my grandchildren.
Verified
Never buy from this company! Bad quality wood all spilt and unusable. Not helped us to put it right now taking them to court! Do not buy from them!
Verified
Missing parts
Long waiting time and most important, missing parts! It is unacceptable to wait 6 weeks to get an incomplete playground.
Verified
Website clear and easy use making the purchase options clear and easy to compare models
Reply from fatmoose.co.uk
Es freut uns sehr zu hören, dass dir unsere Website und die Kaufoptionen so gut gefallen! Wir sind immer bemüht, das Einkaufserlebnis so angenehm wie möglich zu gestalten. Viel Spaß mit deinem neuen Produkt!
Verified
Best for offers and quality
After scanning providers of play equipment, Fatmoose showed best value, variety and quality. We can't wait to receive the kids new big toy!
Reply from fatmoose.co.uk
Es freut uns riesig zu hören, dass du mit dem Wert, der Vielfältigkeit und der Qualität von Fatmoose zufrieden bist! Wir sind gespannt, wie viel Spaß die Kinder mit dem neuen Spielzeug haben werden!
Verified
I just received delivery of the Firforest family house. It came on a truck meant to be kerbside delivery. The driver refused to take off without a forklift. What domestic house has a forklift. I had to pay builders nearby £100 to bring a forklift to remove. Thoughtless and stupid of Fatmmose to transport in this way. Nothing is properly labelled or coded. Good luck knowing if the pieces are there.
Verified
The top of where the seat is very unsecure when the swing moves it wobbles & the wobble platform underneath wood has snapped my grandson is only 3 years old not very happy seeing I paid a lot of money!!!
Verified
Brilliant buying experience, can’t wait for my children to enjoy their new climbing frame! Thank you fatmoose!
Reply from fatmoose.co.uk
Es freut uns riesig, dass du eine tolle Kauferfahrung hattest! Deine Kinder werden bestimmt viel Spaß mit dem neuen Kletterturm haben!
Verified
I am extremely disappointed with the equipment which too ages to come, states uk, however actually came from Germany. Also, a post was faulty, this still hasn’t been replaced so we are still waiting. It takes ages to even get a response when you send an email.
Verified
Easy to do. More suggestions on accessories.
Reply from fatmoose.co.uk
Es freut uns, dass du die Handhabung so einfach fandest! Deine Anregung zu weiteren Zubehörvorschlägen ist super, und wir werden das im Hinterkopf behalten.
Verified
Where is it?
Well, I have no idea when my order will be delivered. It has been with the carrier for a week awaiting a delivery slot and there is no way to contact either Fatmoose or DHL. I have no contact details for DHL and you can’t get through to Fatmoose. Sent a message using the contact form - no response. Very poor given the price you pay.
Verified
Worse than terrible customer service, missing pieces, no chance to get a reply from them and on top of that more than 4 weeks late delivery.
DO NOT BOTHER TO ORDER
Verified
Sent the wrong kit and going around in circles trying to get a resolution. Kids are upset, wife stressed out
Pallet also arrived looking like it had been in an accident, split wood
Bad experience
Verified
Great customer service, and good prices
Reply from fatmoose.co.uk
Es freut uns sehr, dass du mit unserem Kundenservice und den Preisen zufrieden bist! Dein positives Feedback bedeutet uns viel!
Verified
The website has so many options and was really easy to use with the compare tool. Was very simple to order what we eventually chose! Looking forward to receiving it.
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
Easy to use website and quality product
Reply from fatmoose.co.uk
Freut mich, dass dir unsere Webseite so gut gefällt und du mit deinem Produkt zufrieden bist! Viel Spaß damit!
Verified
Great buying experience. Only difficult thing was we were spoilt for choice and spent a very long time choosing the perfect climbing frame!!
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
Easy purchase, can’t wait for it to come & fast delivery!
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
easy ordering process
Reply from fatmoose.co.uk
Merci pour votre retour ! C'est super d'entendre que le processus de commande s'est bien déroulé avec Wickey.
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Wild adventures, terrific action and lots of fun - that's what you can expect from our brilliant play equipment for your garden. Imaginatively designed climbing frames, swings, sandpits and more. Ther...
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