Review summary
Customers praised the website for its ease of use, clarity, and helpful comparison features. Many appreciated the wide variety of options and customization features, as well as the sturdy and high-quality products when assembled correctly. However, several customers reported issues with delivery delays, poor handling, and lack of updates. Assembly instructions were often unclear or incomplete, leading to frustration and extended build times. Some customers received missing, incorrect, or poorly labeled parts. Feedback on customer service was mixed, with most noting slow responses, lack of communication, or unresolved complaints, despite a few positive experiences.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsfatmoose.co.uk
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Verified
Easy to do. More suggestions on accessories.
Reply from fatmoose.co.uk
Es freut uns, dass du die Handhabung so einfach fandest! Deine Anregung zu weiteren Zubehörvorschlägen ist super, und wir werden das im Hinterkopf behalten.
Verified
Where is it?
Well, I have no idea when my order will be delivered. It has been with the carrier for a week awaiting a delivery slot and there is no way to contact either Fatmoose or DHL. I have no contact details for DHL and you can’t get through to Fatmoose. Sent a message using the contact form - no response. Very poor given the price you pay.
Verified
Worse than terrible customer service, missing pieces, no chance to get a reply from them and on top of that more than 4 weeks late delivery.
DO NOT BOTHER TO ORDER
Verified
Sent the wrong kit and going around in circles trying to get a resolution. Kids are upset, wife stressed out
Pallet also arrived looking like it had been in an accident, split wood
Bad experience
Verified
Great customer service, and good prices
Reply from fatmoose.co.uk
Es freut uns sehr, dass du mit unserem Kundenservice und den Preisen zufrieden bist! Dein positives Feedback bedeutet uns viel!
Verified
The website has so many options and was really easy to use with the compare tool. Was very simple to order what we eventually chose! Looking forward to receiving it.
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
Easy to use website and quality product
Reply from fatmoose.co.uk
Freut mich, dass dir unsere Webseite so gut gefällt und du mit deinem Produkt zufrieden bist! Viel Spaß damit!
Verified
Great buying experience. Only difficult thing was we were spoilt for choice and spent a very long time choosing the perfect climbing frame!!
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
Couldn't give a minus star rating
Appalling service. Ordered for grandsons birthday with delivery estimated 20th to 26th August. After chasing, established the item was in Germany with no idea on dispatch. Eventually arrived on 5th September with a huge apology from local courier. They apologised for the fact all the bits and screws were floating around in plastic bags, even worse all the instructions were destroyed. This garden play house, with swings and slide was required for 6th September so we had to engage professional shed and play house builders to stand any chance of this item ever being ready at a cost of £300! My suggestion would be allow yourself months, if you can find a different supplier, use them. It's not as though these are cheap in the first place. They have no interest in any complaint, it will be passed over "internally". Probably would it didn't go external. If anyone can make out the few words that hadn't been soaked off completely, they are truly talented. The boxes were just mush. Just a suggestion, DHL could buy some tarpaulins. The only positive is after much trauma and extra cost, my grandson loves it. Be warned as their customer service really doesn't care.
Verified
Easy website and great service - our previous purchase arrived quickly and the product was in perfect condition. Was very keen to purchase again from you this time.
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
Easy purchase, can’t wait for it to come & fast delivery!
Reply from fatmoose.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Verified
easy ordering process
Reply from fatmoose.co.uk
Merci pour votre retour ! C'est super d'entendre que le processus de commande s'est bien déroulé avec Wickey.
Verified
Reply from fatmoose.co.uk
Vielen Dank für dein positives Feedback! Es freut uns, dass du mit deinem Kauf zufrieden bist. Wenn du weitere Fragen hast oder Hilfe benötigst, lass es uns einfach wissen!