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fatmoose.co.ukReviews

: 210Excellent

4.79

Reviews for fatmoose.co.uk

94 verified reviews in the last 12 months

210 total reviews
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the most relevant positive review


3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Reviews for fatmoose.co.uk

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 Verified review
1 month ago
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 Verified review
3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your nice feedback. We are glad that you have enjoyed the construction of the play equipment. Your comment on labelling the wood has been passed on internally. We wish your daughters great adventures and many enjoyable hours of fun. Your FATMOOSE Team
 Verified review
3 months ago
After our kids old metal frame 2 swing set gave up the ghost which was our second set in 3 years the hunt was on for something more robust and reliable , after searching various retailers and sites we came across this site and were impressed with the various kits available measured up space requirements in our garden then shouted on the kids to get them involved in the selection and colour scheme job done and really don’t know who’s more excited me or the kids even though I can’t have a shot I know I will enjoy watching our kids have the time of their life . Very easy to pick and purchase 5 stars
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your nice review. We are glad that you came across our website and decided to go for it. It's nice that your children were able to help choose their perfect play tower. We wish your family lots of fun and beautiful moments together. Your FATMOOSE Team
 Verified review
3 months ago
the site and buying experience is well thought out, but. When looking at the accessories is difficult to navigate around in the sense of knowing what accessories are compatible with the climbing frame that you are purchasing. It would be nice to have the full schematics of the climbing frame on the site so you can easily find the correct accessories or have them on the same page as the climbing frame so that you can easily find the correct ones.
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your feedback. On our website, we have a small overview of accessories that are suitable for each play tower. You can find this at the bottom of the product page of the respective play tower under the heading "complete your order". Hoping to have informed you sufficiently. Your FATMOOSE Team
 Verified review
3 months ago
Having a wish list written by two little boys, it has been a hard search to find the right adventure frame… however search over, mission completed, order now placed with Fatmoose! Can’t wait to place another review once the frame is here and their imagination is unleashed!
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Answer by fatmoose.co.uk
3 months ago
Dear customer, thank you for your lovely review. We are pleased that you found in our assortment exactly what your little boys had in mind. Now their fairytale fantasies can become reality. We wish them many wonderful and exciting adventures. Your FATMOOSE Team
 Verified review
3 months ago
Yet to receive item but looks great a a good price compared to competitors for what you get. Ordering was easy and straight forward.
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 Verified review
3 months ago
Quick delivery, great product, came in slightly more pieces than I expected but the finished playground looks great!
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 Verified review
3 months ago
Great choice of products, easy to order, online chat very helpful so definitely recommend & would use again.
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 Verified review
3 months ago
Website very well laid out. Easy to find what we were looking for and plenty of choice.
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 Verified review
3 months ago
Great climbing frame, amazing value.
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3 months ago
Free delivery was great
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 Verified review
3 months ago
Great product 👍
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3 months ago
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4 months ago
I had several questions in advance of buying, I called and got through quickly to very helpful and friendly staff who asked that I emailed the queries so they could check with the manager. I received a response to the email quickly and asked many more questions off the back of this, all were answered the same day. Very impressed with the buying process and would recommend Fatmoose/Wickey to all.
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your positive words about our customer service. Satisfied customers are our top priority. That is why our customer service is always happy to be of any assistance. We wish your family lots of fun with this purchase. Your FATMOOSE team
 Verified review
4 months ago
Ordered after reading reviews and seeing a friend’s frame she had purchased. Easy to order. Photos of each product and detailed architectural drawings with measurements were really useful to help determine the exact location the climbing frame was going to be located. Cannot wait to see the children’s faces!! Just wish there was a build service available…….
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your feedback. How nice that your friend's playground has prompted you to also purchase a Wickey product. Our assembly service is currently only available in some countries, we apologise for the inconvenience. But with the help of the instructions, the assembly should be just fine. We wish your children lots of play fun. Your FATMOOSE Team
 Verified review
4 months ago
The whole process was so simple from start to finish! From choosing the ideal set for my children to customizing it and choosing the correct accessories to properly install it! Thank you Fat Moose!
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your feedback and for your purchase from us. We are glad that you are satisfied about your buying experience and we wish you and your children a great time with the play set. Your FATMOOSE Team
 Verified review
4 months ago
Fantastic website and products. Really easy to navigate. The children are looking forward to receiving the massive climbing frame to hopefully keep them busy in the garden as they grow up.
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your feedback. Your children will not believe their eyes when they realise that this new playground is going to be their very own domain. All their adventures and dreams will come true in here. For sure a great way to develop through play. Have fun! Your FATMOOSE Team
 Verified review
4 months ago
Put a quantity number next to the little cart icons when adding additional items to your cart and don’t jump to the cart page when things are added
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your feedback. Your comments will be passed on internally to the department responsible. Your FATMOOSE Team
 Verified review
4 months ago
Lots of ideas and products. Love the fact you show different ways to set up the frames Thanks guys looking forward to our new purchase
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Answer by fatmoose.co.uk
4 months ago
Dear customer, thank you for your feedback. We are pleased that our products have caught your attention. Wishing your family lots of fun with this purchase. Your FATMOOSE team
 Verified review
4 months ago
Buying experience easy and straighforward. products well detailed and website well put together. awaiting Tika Jungle gym for my kids
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