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fatmoose.co.uk
Reviews:

75 reviews in the last 12 months363 total reviews  

4.27
Good

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Most relevant positive review

3 Jun 2024
 Verified review
The website was very easy to use and clear to understand. I would have preferred a way to order the product list to show by price ascending or name ascending but that is just a minor point. Only a few product items have actual photos of the climbing frames in situ as oppose to the computer generated graphics. It would be nice to have real photos of the climbing frames with children using them as there is no way to gauge size/scale. Measurements are provided but some real children using the equipment would help. Purchasing experience was very straightforward.

Most relevant negative review

23 May 2024
 Verified review
Ongoing problems. I ordered a playframe on 2nd May with delivery for 21-29th May and handed over £1000. 2 weeks later they say it’s been delayed with no further information or idea of what that delay means. I contact them repeatedly and am told 5-7 weeks from order now, but that’s “ONLY AN ESTIMATE” which gives them free reign to delay further. They say this is because of unprecedentedly high order volumes but they are still running a sale as I type this!! So welcoming more orders into the chaos. They are also still now giving the same leadtimes to new customers as I have been given having ordered mine over 3 weeks ago. It’s absolutely nonsensical. No one responds with anything remotely helpful they just thank you for your patience. Meanwhile you’re stuck having forked out a lot of money and have no guarantees. They will no doubt reply to this with some copy and paste rubbish like they have the other complaints. Basically, if you’re thinking of buying from Wickey or FatMoose… don’t. I would cancel if I wasn’t 9 months pregnant and have already paid over £1000 to have the play surface prepared and have a company waiting to install this whenever - or if ever - it actually arrives.
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Reviews for fatmoose.co.uk

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22 Jul 2024
 Verified review
Very good easy to buy
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11 Aug 2024
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27 Jul 2024
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27 Jul 2024
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Answer by fatmoose.co.uk
29 Jul 2024
Dear customer, thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure, your Fatmoose-team
19 Jul 2024
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18 Jul 2024
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28 Jul 2024
 Verified review

Avoid this company - Order late and incomplete

Delivery was late, I had to chase the order up to even find out that there was a delay, Fatmoose had no intention of informing me of any delay. I was offered 10% refund for my inconvenience. When the order arrived a significant portion of it was missing, were not just talking about one or two pieces, there’s dozens of pieces missing. Have had no update on when I can expect the missing pieces. Absolute shambles of a company, should be avoided at all costs.
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Answer by fatmoose.co.uk
29 Jul 2024
Dear customer, You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons. Your Fatmoose team
4 Aug 2024
 Verified review
Use wood that’s not full of knots and don’t wrap it up in polyurethane, it makes the wood wet and turn green with condensation. Wood could to be pre drilled and measurements aren’t clear with details , trial and error approach required?
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Answer by fatmoose.co.uk
5 Aug 2024
Dear customer, thank you for your review. We are very sorry that the quality has caused you inconvenience. If you have a complaint, please do not hesitate to contact our customer service. Nevertheless, we wish you much pleasure, your Fatmoose-team
12 Aug 2024
 Verified review
Had the day of work Lost days wage To not get the delivery of the item on the day it was supposed to arrive not a very happy bunny
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Answer by fatmoose.co.uk
13 Aug 2024
Dear customer, You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons. Your Fatmoose team
29 Jun 2024
 Verified review
Easy and simple purchase
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7 Jul 2024
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4 Jul 2024
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Customer Service

Provide better customer service - have more than 2 hours per day to discuss problems with orders.
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Answer by fatmoose.co.uk
5 Jul 2024
Dear customer, Thank you very much for your review. We understand that you are leaving us this negative feedback and cannot express how sorry we are that we are unable to respond to our customers as quickly and reliably as usual. We are of course delighted that so many customers are ordering our products and are currently working hard to strengthen our team so that we can respond more quickly to your inquiries. We therefore ask for your indulgence and your trust. Even if it takes a little longer at the moment, customer satisfaction is important to us, so we promise that we will respond to all inquiries as quickly as possible. Your Fatmoose team
3 Jun 2024
 Verified review

Straightforward and Simple

The website was very easy to use and clear to understand. I would have preferred a way to order the product list to show by price ascending or name ascending but that is just a minor point. Only a few product items have actual photos of the climbing frames in situ as oppose to the computer generated graphics. It would be nice to have real photos of the climbing frames with children using them as there is no way to gauge size/scale. Measurements are provided but some real children using the equipment would help. Purchasing experience was very straightforward.
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6 May 2024
 Verified review

Good choice of products and combinations

Clear, easy to use website. Good detail on all products. Photographs from previous purchasers were extremely helpful. Nice to see the products in a real environment! It would be great to be able to choose different swing options before purchasing. Our purchase includes two classic swing seats so we will need to buy a baby swing as we need one of each.
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24 May 2024
 Verified review
Absolutely amazing, so much choice and really easy to use website. You can customise the different units and there’s pictures and measurements that change based on you selection, which makes it so much easier to make the right decision. Then confirming the order and payment was so quick and simple. Really happy with the purchase so far.
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12 Jun 2024
 Verified review
I was unsure as to which climbing frame to go for so I emailed the team and they recommended one with all the things I wanted. Making the purchase was super simple and it looks like the delivery will be super quick too! I would definitely recommend
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24 Apr 2024
 Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
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19 May 2024
 Verified review

Simple, no fuss, quick. Delightful!

The website was very easy to use and purchasing was quick and simple. I hate when I try to buy something and it takes a long time. This was a pleasure to purchase. Congratulations on creating an excellent shopping experience.
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19 May 2024
 Verified review
There is a lot of choice and it is fairly easy to find frames with specific things you want. In my case something with a slide and sandpit. I found the images frustrating as zooming in often caused then to jump.
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27 Jan 2024
 Verified review

Happy returning customer!

This is my second climbing frame from Fatmousse! Moved house so had to get another one. Lots of happy memories and great fun for the children. I would happily recommend FM and am a returning customer!
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