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Review summary
Customers consistently appreciated the website's user-friendly and informative design, as well as the smooth and straightforward ordering process. Many also enjoyed the ability to customize products by color, size, and accessories, which enhanced their overall experience. Positive feedback was given for the sturdiness and quality of certain products, with some customers finding assembly instructions clear and manageable. However, there were mixed opinions regarding product quality, with some customers reporting flimsy components or receiving damaged items. Delivery issues such as missing parts, incorrect items, delays, and damage during transit were mentioned by a notable number of customers. Experiences with customer service were divided, with some customers experiencing slow responses or unresolved issues. Additionally, a few customers encountered minor website feature issues and found assembly instructions unclear or struggled with missing pre-drilled holes.
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How Trusted Shops prevents fake reviewsReviewswickey.co.uk
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Verified
Straight forward purchasing
The purchasing experience was great and very straight forward. I even got an extra 10% off my order. The only thing that I think could be done better is more transparency in the sizes of climbing frames with sizes available to view for each section rather than just the overall size. I was going to order a gymnastics bar to add in to a gap in the frame but I didnt know what size to order.
Reply from wickey.co.uk
Es freut uns sehr zu hören, dass dein Einkaufserlebnis angenehm war und du sogar 10 % Rabatt erhalten hast! Dein Hinweis zur Größenangabe der Klettertürme ist wertvoll und wird helfen, zukünftigen Kunden die Entscheidung zu erleichtern. Vielen Dank für dein Feedback!
Verified
Great company and products, with clear information and a range of options.
The options to customise each product we purchased by colour and size, as well as the generally very clear and helpful guidance on each product page made this purchasing experience very easy and very good. Recommended.
Reply from wickey.co.uk
Es freut uns sehr, dass dir die Anpassungsoptionen und die klare Anleitung so gut gefallen haben! Vielen Dank für deine Empfehlung – viel Spaß mit deinem neuen Produkt!
Verified
happy kids
Really happy with the smart king climbing frame. Loved the fact we could build it so the swings were on the side making it fit our space better
Verified
A really user friendly site with lots of options to add extras without having to search for them! Have been wanting to get a Wickey play area for years
Reply from wickey.co.uk
Es freut uns sehr zu hören, dass du unsere benutzerfreundliche Seite magst und die vielen Optionen schätzt! Viel Spaß mit deinem Wickey-Spielplatz, auf den du schon so lange gewartet hast!
Verified
Great site with many options
The website was easy to navigate and the payment process was simple. While I haven’t received the items yet I’ve seen great feedback on it.
The only thing that can be improved is that the AR functionality wasn’t working for me and would have really liked to use it.
Reply from wickey.co.uk
Es freut uns, dass du die Website und den Zahlungsprozess als einfach empfunden hast! Wir arbeiten daran, die AR-Funktion weiter zu verbessern und hoffen, dass du deine Bestellung bald erhältst und genauso begeistert bist wie andere Kunden.
Verified
Really impressed with this site! Really clear pricing and guidelines, the reviews were great and felt like I was able to make an informed decision. I really enjoyed the look of the website and found so easy to navigate. Confirmation email was received almost instantly!
Reply from wickey.co.uk
Es freut uns sehr, dass du so positive Erfahrungen mit unserer Seite gemacht hast! Wir sind begeistert, dass dir die klare Preisgestaltung und die leichte Navigation gefallen haben und freuen uns, dass du schnell deine Bestätigung erhalten hast!
Verified
We spent a long time searching… thank goodness for Wikey!
We spent a long time searching different sites for the right climbing frame with swings and a slide, ultimately Wikey could not be beaten. The website is easy to navigate, with the handy filter features to ensure we could find everything we were looking for.
You can personalise your purchase with a great range of colours and accessories which we loved, but the best part was the 10 year wood guarantee (with an option to extend this to 15 years!). Prices compared to other sites were competitive and we couldn't really find anything we didn't like about the site, a great purchasing experience all around.
Now all we have to do is wait for the delivery and we'll have an extremely excited 6 year old on our hands!! Thank you Wikey for a smooth purchasing experience!
Reply from wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Verified
Decent Product - Arrived on Time
In the main we are satisfied with the product, however there were 3 items damaged in transit and when we attempted to complete the contact form it would not accept the file types which were detailed as acceptable. This has been reported and we await a response
Reply from wickey.co.uk
Es freut uns zu hören, dass du mit unserem Produkt zufrieden bist! Vielen Dank, dass du uns auf die beschädigten Artikel und das Problem mit dem Kontaktformular hingewiesen hast. Wir kümmern uns schnellstmöglich darum!
Verified
Wickey products are well constructed and relatively straight forward to build, good instructions and never had an issue with any part of delivery.
This swing set, our second purchase for our grandchildren, was no different, even with the help of my son and son-in-law it went together well. Great quality and natural wood too. 😎
Reply from wickey.co.uk
Thank you for the feedback. We wish you a lot of fun with the product.
Verified
This is a great size not too big not too small and of good quality. Seems solidly made. My only complaint would be the base appears to be a piece of thin plastic, very flimsy but maybe there’s a reason for that. Otherwise it’s ideal.
Reply from wickey.co.uk
Danke für dein positives Feedback! Es freut uns, dass dir die Größe und die Qualität gefällt. Wir nehmen dein Feedback zur Basis gerne zur Kenntnis und hoffen, dass du weiterhin viel Freude an dem Produkt hast!
Verified
Delivery not great.
Slide came wrong colour. Roof and chalk board undelivered. When delivered, chalk board is the wrong colour! It’s also £45 for a bit of tarp!! Luckily none of this affects the play from the kids but massive let down when given so much choice of how you want something to look
Verified
Great product that my children love. Helpful customer service. Regular updates. Nest swing seat was a great addition.
Reply from wickey.co.uk
Es freut uns sehr zu hören, dass deine Kinder das Produkt lieben und dass unser Kundenservice hilfreich war! Die Nestschaukel ist wirklich eine tolle Ergänzung. Vielen Dank für dein positives Feedback!
Verified
Easy site to navigate and able to quickly see different configurations of play equipment before placing an order.
Reply from wickey.co.uk
Es freut uns zu hören, dass du unsere Seite leicht navigieren konntest und schnell die verschiedenen Konfigurationen unserer Spielgeräte sehen konntest! Vielen Dank für dein tolles Feedback!
Verified
Would NOT recommend
Wrong piece sent so couldn’t build the frame on time for daughter’s birthday. Still haven’t received the right piece…been over two weeks now since reporting it.
Also wood is rough and needs more than ‘light sanding’ no pilot holes in wood- which apparently I am told is mentioned somewhere on your webpage but it isn’t clear.
The accessories, slide and swing etc are very poor quality.
I wouldn’t recommend this company unfortunately.
Reply from wickey.co.uk
We understand how disappointing this has been for you, especially when the wrong part was delivered and the frame could not be completed in time for your daughter’s birthday. Waiting weeks for the correct part and facing additional work with the wood and accessories is understandably very frustrating.
Your feedback regarding the incorrect delivery, the outstanding replacement, the condition of the wood and the assembly experience has been forwarded internally to our customer service team so the situation can be reviewed.
We hope the missing part has since been resolved and that the set can now be used, so it can still bring some enjoyment despite the difficult start.
Verified
Ordering was an easy and simple process. Two excited boys ready to enjoy a summer in the garden.
Reply from wickey.co.uk
Es freut uns sehr, dass du die Bestellung als einfach und unkompliziert empfunden hast! Viel Spaß diesen Sommer im Garten mit den Jungs!
Verified
Quick & easy ordering
Reply from wickey.co.uk
Super, dass dir die Bestellung so schnell und einfach gefallen ist! Wir freuen uns, dass alles reibungslos geklappt hat.
Verified
Easy to use website, with all details you would need to purchase.
Reply from wickey.co.uk
Es freut uns riesig, dass du unser einfach zu bedienendes Website-Design schätzt! Wir sind hier, um dir ein tolles Einkaufserlebnis zu bieten.
Verified
Great site with lots of information about the products and loads of genuine customer feedback
Reply from wickey.co.uk
Thank you for the feedback! We are very happy to hear that everything is fine for you. Have a lot of fun with your product.
Verified
Really smooth process, wonderful range of products on offer and made very easy to ensure we have all the bits we need for assembly. Love that the product can be customised too!
Reply from wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Verified
Great Disney themed play houses
Reply from wickey.co.uk
Thank you for your feedback! We're very glad that you are happy with the Disney play house. We wish you a lot of fun with your product.
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- +443308080240
- www.wickey.co.uk
- info@wickey.co.uk
- Gangelt, DEU
About
Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young ...
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