Review summary
Customers appreciated the website's easy navigation and clear purchasing process. Many highlighted the sturdy construction and quality materials of the products. The ability to personalize items with various colors and accessories was also positively received, and some found the assembly process straightforward. When responsive, customer service was described as helpful. However, several customers reported issues with minor website features and product clarity. There were concerns about damaged or low-quality parts, as well as missing, delayed, or damaged deliveries that caused frustration and installation delays. Customer service responsiveness was inconsistent, with some experiencing slow replies and unresolved issues. Assembly posed challenges for some users due to missing instructions, lack of pre-drilled holes, and general difficulty. Additionally, incorrect or missing customization elements disappointed a number of customers.
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How Trusted Shops prevents fake reviewsReviewswickey.co.uk
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Verified
Straight forward purchasing
The purchasing experience was great and very straight forward. I even got an extra 10% off my order. The only thing that I think could be done better is more transparency in the sizes of climbing frames with sizes available to view for each section rather than just the overall size. I was going to order a gymnastics bar to add in to a gap in the frame but I didnt know what size to order.
Reply from wickey.co.uk
Es freut uns sehr zu hören, dass dein Einkaufserlebnis angenehm war und du sogar 10 % Rabatt erhalten hast! Dein Hinweis zur Größenangabe der Klettertürme ist wertvoll und wird helfen, zukünftigen Kunden die Entscheidung zu erleichtern. Vielen Dank für dein Feedback!
Verified
Great site with many options
The website was easy to navigate and the payment process was simple. While I haven’t received the items yet I’ve seen great feedback on it.
The only thing that can be improved is that the AR functionality wasn’t working for me and would have really liked to use it.
Reply from wickey.co.uk
Es freut uns, dass du die Website und den Zahlungsprozess als einfach empfunden hast! Wir arbeiten daran, die AR-Funktion weiter zu verbessern und hoffen, dass du deine Bestellung bald erhältst und genauso begeistert bist wie andere Kunden.
Verified
Really impressed with this site! Really clear pricing and guidelines, the reviews were great and felt like I was able to make an informed decision. I really enjoyed the look of the website and found so easy to navigate. Confirmation email was received almost instantly!
Reply from wickey.co.uk
Es freut uns sehr, dass du so positive Erfahrungen mit unserer Seite gemacht hast! Wir sind begeistert, dass dir die klare Preisgestaltung und die leichte Navigation gefallen haben und freuen uns, dass du schnell deine Bestätigung erhalten hast!
Verified
Decent Product - Arrived on Time
In the main we are satisfied with the product, however there were 3 items damaged in transit and when we attempted to complete the contact form it would not accept the file types which were detailed as acceptable. This has been reported and we await a response
Reply from wickey.co.uk
Es freut uns zu hören, dass du mit unserem Produkt zufrieden bist! Vielen Dank, dass du uns auf die beschädigten Artikel und das Problem mit dem Kontaktformular hingewiesen hast. Wir kümmern uns schnellstmöglich darum!
Verified
We spent a long time searching… thank goodness for Wikey!
We spent a long time searching different sites for the right climbing frame with swings and a slide, ultimately Wikey could not be beaten. The website is easy to navigate, with the handy filter features to ensure we could find everything we were looking for.
You can personalise your purchase with a great range of colours and accessories which we loved, but the best part was the 10 year wood guarantee (with an option to extend this to 15 years!). Prices compared to other sites were competitive and we couldn't really find anything we didn't like about the site, a great purchasing experience all around.
Now all we have to do is wait for the delivery and we'll have an extremely excited 6 year old on our hands!! Thank you Wikey for a smooth purchasing experience!
Reply from wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Verified
This is a great size not too big not too small and of good quality. Seems solidly made. My only complaint would be the base appears to be a piece of thin plastic, very flimsy but maybe there’s a reason for that. Otherwise it’s ideal.
Reply from wickey.co.uk
Danke für dein positives Feedback! Es freut uns, dass dir die Größe und die Qualität gefällt. Wir nehmen dein Feedback zur Basis gerne zur Kenntnis und hoffen, dass du weiterhin viel Freude an dem Produkt hast!
Verified
Wickey products are well constructed and relatively straight forward to build, good instructions and never had an issue with any part of delivery.
This swing set, our second purchase for our grandchildren, was no different, even with the help of my son and son-in-law it went together well. Great quality and natural wood too. 😎
Reply from wickey.co.uk
Thank you for the feedback. We wish you a lot of fun with the product.
Verified
Delivery not great.
Slide came wrong colour. Roof and chalk board undelivered. When delivered, chalk board is the wrong colour! It’s also £45 for a bit of tarp!! Luckily none of this affects the play from the kids but massive let down when given so much choice of how you want something to look
Verified
Would NOT recommend
Wrong piece sent so couldn’t build the frame on time for daughter’s birthday. Still haven’t received the right piece…been over two weeks now since reporting it.
Also wood is rough and needs more than ‘light sanding’ no pilot holes in wood- which apparently I am told is mentioned somewhere on your webpage but it isn’t clear.
The accessories, slide and swing etc are very poor quality.
I wouldn’t recommend this company unfortunately.
Reply from wickey.co.uk
We understand how disappointing this has been for you, especially when the wrong part was delivered and the frame could not be completed in time for your daughter’s birthday. Waiting weeks for the correct part and facing additional work with the wood and accessories is understandably very frustrating.
Your feedback regarding the incorrect delivery, the outstanding replacement, the condition of the wood and the assembly experience has been forwarded internally to our customer service team so the situation can be reviewed.
We hope the missing part has since been resolved and that the set can now be used, so it can still bring some enjoyment despite the difficult start.
Verified
Great product that my children love. Helpful customer service. Regular updates. Nest swing seat was a great addition.
Reply from wickey.co.uk
Es freut uns sehr zu hören, dass deine Kinder das Produkt lieben und dass unser Kundenservice hilfreich war! Die Nestschaukel ist wirklich eine tolle Ergänzung. Vielen Dank für dein positives Feedback!
Verified
Easy site to navigate and able to quickly see different configurations of play equipment before placing an order.
Reply from wickey.co.uk
Es freut uns zu hören, dass du unsere Seite leicht navigieren konntest und schnell die verschiedenen Konfigurationen unserer Spielgeräte sehen konntest! Vielen Dank für dein tolles Feedback!
Verified
Ordering was an easy and simple process. Two excited boys ready to enjoy a summer in the garden.
Reply from wickey.co.uk
Es freut uns sehr, dass du die Bestellung als einfach und unkompliziert empfunden hast! Viel Spaß diesen Sommer im Garten mit den Jungs!
Verified
Quick & easy ordering
Reply from wickey.co.uk
Super, dass dir die Bestellung so schnell und einfach gefallen ist! Wir freuen uns, dass alles reibungslos geklappt hat.
Verified
Easy to use website, with all details you would need to purchase.
Reply from wickey.co.uk
Es freut uns riesig, dass du unser einfach zu bedienendes Website-Design schätzt! Wir sind hier, um dir ein tolles Einkaufserlebnis zu bieten.
Verified
Great site with lots of information about the products and loads of genuine customer feedback
Reply from wickey.co.uk
Thank you for the feedback! We are very happy to hear that everything is fine for you. Have a lot of fun with your product.
Verified
Really smooth process, wonderful range of products on offer and made very easy to ensure we have all the bits we need for assembly. Love that the product can be customised too!
Reply from wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Verified
Disappointed
We received the bed about a month ago now with poor packaging and missing parts. It has been incredibly difficult to get hold of the customer service team. We are still awaiting the missing parts of the order about a month later. Meanwhile, my child is really disappointed that his slide bed is in front of him, but he is unable to have it because we don’t have the parts to complete it.
Reply from wickey.co.uk
We understand how upsetting this situation is for you, especially when parts have been missing for such a long time and your child cannot use the bed he has been looking forward to. Difficulties in reaching customer service and the ongoing delay understandably add to the frustration.
Your feedback about the missing parts, packaging and communication has been forwarded internally to our customer service team so the case can be reviewed and followed up.
We hope the outstanding parts have been clarified by now and that the bed can soon be completed and enjoyed by your child.
Verified
Great Disney themed play houses
Reply from wickey.co.uk
Thank you for your feedback! We're very glad that you are happy with the Disney play house. We wish you a lot of fun with your product.
Verified
Not worth the money
Poor instructions
Parts missing
Slow customer service reply
Cheap parts
Damaged timber
A lot of work involved in building for the price it should come semi built
Reply from wickey.co.uk
We understand how frustrating this must have been for you, especially when instructions are unclear, parts are missing and damaged timber adds extra work to a project that should feel straightforward at this price point.
Your feedback about the instructions, missing and damaged parts and the level of effort required for assembly has been forwarded internally to our customer service team so the situation can be reviewed and addressed.
We hope this can be clarified and that the product can still be used in a way that feels worthwhile for you.
Verified
Great climbing frame & solid just a bit disappointed that the holes were not pre drilled.
Reply from wickey.co.uk
Es freut uns, dass dir der Kletterturm gefällt und stabil ist! Wir nehmen dein Feedback zu den nicht vorgebohrten Löchern zur Kenntnis und arbeiten ständig daran, unser Produkt zu verbessern. Viel Spaß beim Spielen!