wickey.co.ukReviews:
59 reviews in the last 12 months994 total reviews
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Most relevant positive review
20 Sept 2023
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PROS: Web site is amazing, ordering is a doddle, coms with wicky were amazing.
CONS: palletways end of line delivery a night mare, no phone call hour before delivery, they basically dumped and ran, whilst moaning about pallet ways.
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Most relevant negative review
7 May 2024
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The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
12 days ago
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10 Jul 2024
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8 Jul 2024
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I placed my order nearly a month ago and still no sign of my daughter's new play frame! I got a vague email telling me they'd received a lot of orders so my order would be delayed... But no details on how long the delay would be. I've emailed to ask and they still haven't confirmed a delivery date... Have I been scammed? I'm currently nearly £1.5k out of pocket with nothing to show for it!
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Answer by wickey.co.uk
9 Jul 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Jun 2024
Verified review
Prompt response and very high quality product.
Only not 5 stars cos about a month later than expected - that said, I’m probably being harsh as it is beautifully hand crafted and they also used a very great delivery service in H&M Palletways who were more accommodating than any delivery service I’ve used before.
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25 Jun 2024
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Loved the AR to see what the different products (and there are loads of choices) looked like in our garden, helping us make the perfect choice.
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31 May 2024
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Lead times as described and a great product but one baby swing missing, not a disaster as I have to put it all together, so no real hurry
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Answer by wickey.co.uk
3 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
21 Jun 2024
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I managed to spend over £1000 in less than 2 minutes! And I think my purchase is worth far more than I’ve paid!!
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10 Jun 2024
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Excellent
Really good service was kept up to date with delivery… waiting on to build it now for the children
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10 Jun 2024
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great products , solid will last along time. cant wait for children to see it
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25 Jun 2024
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21 Jun 2024
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21 Jun 2024
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Answer by wickey.co.uk
22 Jun 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
12 Jun 2024
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3 Jun 2024
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5 Jun 2024
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Ordered for a birthday present and it was confirmed when they took the money it would be delivered between 6th & 12th June. I emailed to check as hadn’t even heard from them and they replied like it’s a normal thing to say that it’s now going to be delivered by the end of June. I am not holding my breath as they didn’t even tell me it was delayed. Poor service wish I had gone with the other company now. Very disappointed and no communication unless you contact them.
They don’t care once you have paid for the item and don’t know even contact you it’s just a generic email they send everyone.
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Answer by wickey.co.uk
7 Jun 2024
Dear customer,
Thank you for your review. We understand that you have left us this negative feedback and cannot express how sorry we are that we are unable to respond to our customers as quickly and reliably as usual. We are of course delighted that so many customers are ordering our products and are currently working hard to strengthen our team so that we can respond more quickly to your inquiries. We therefore ask for your indulgence and your trust. Even if it takes a little longer at the moment, customer satisfaction is important to us, so we promise that we will respond to all inquiries as quickly as possible.
Your Wickey team
30 May 2024
Verified review
DO NOT BUY FROM WICKEY
Ordered a play set for my kids. Website stated arrival within 2 weeks. 4 weeks later and it hasn't even been dispatched yet. Really poor communication. Impossible to contact. Overall extremely poor. No idea if the climbing frame is even going to arrive at this stage. Would not recommend.
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Answer by wickey.co.uk
31 May 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
2 Jun 2024
Verified review
Still waiting for order over a month from ordering
Still haven’t received my order had email saying should have been dispatched on 31st of may still nothing and every time I email just get a automated reply and still can’t give me a date for when I’m going to receive the items I’ve ordered
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Answer by wickey.co.uk
3 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
14 Jun 2024
Verified review
We have not received the order and it was booked for today we are not getting through on the phone to anyone
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Answer by wickey.co.uk
15 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
6 Jun 2024
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The review has arrived before the goods I brought
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Answer by wickey.co.uk
7 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
10 Jun 2024
Verified review
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Answer by wickey.co.uk
10 Jun 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team